Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 417
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Polycom SoundStation Duo running UC software release 4.0.2 with Avaya IP Office Release
8.0 Polycom SoundStation Duo™ dual-mode analog and IP conference phone provides the
ultimate in deployment flexibility and best-in-class investment protection - Issue 1.0 (1764
kb) 4/19/2012
App
Note
Polycom Inc.
10905 E. Berry Ave,
Englewood, CO 80111
United States
303 290 0130
303 998 2616
www polycom com
United States
Avaya IP Office 8.0 with the Telmex SIP Trunk Service in Colombia - Issue 1.0 (1388 kb)
4/19/2012
App
Note
Telmex
Cra 7 63-44
Bogota, Cundinamarca 11111
Colombia
7480000
www telmex com co
Colombia
Call SWEET! Live is a first-rate real-time contact center management solution that helps
businesses increase overall efficiency, cut costs and improve customer service by monitoring
and reporting on various real-time aspects of a contact center, from agent status and hunt
group call activity to speed of answer and calls in queue. Additional features include alarms,
live chat and wall boards. Call SWEET! Live also provides robust historical reporting through
its layered call accounting application, Call SWEET!. Call SWEET! Live is highly scalable to
meet the needs of any size company and versatile enough to fit any industry. DATEL Call
SWEET! with Avaya IP Office 8.0 - Issue 1.0 (1069 kb) 4/19/2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
DATEL Call SWEET! Live Click-2-Dial with Avaya IP Office 8.0 DATEL Call SWEET! Live is a
contact center management solution, and Click-2-Dial is an optional component that enables
agents to highlight numbers and press a hot key to automatically launch the outbound call.
Click-2-Dial can support numbers from applications such as web browsers, emails,
spreadsheets, databases, text documents,etc. Non numeric characters are stripped from the
highlighted number,and any required network prefixes are pre-pended to the number by
Click -2-Dial before sending to Avaya IP Office. - Issue 1.0 (1543 kb) 4/19/2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
DATEL Call SWEET! Live CRM Integration with Avaya IP Office 8.0 DATEL Call SWEET! Live is
a contact center management solution, and CRM Integration is an optional component that
supports retrieval of calling party information from existing CRM application and make
available to answering agents. - Issue 1.0 (1315 kb) 4/17/2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www datel-group com
United States
DATEL Call SWEET! Live Outbound Dialer with Avaya IP Office 8.0 - Issue 1.0 (1658 kb)
DATEL Call SWEET! Live is a contact center management solution, and Outbound Dialer is an
optional component that enables upload of call lists and automatic placement of outbound
calls on behalf of available agents. Call lists are uploaded by supervisors via the Call SWEET!
Live web interface. Agents have the DATEL Call SWEET! Live Widgets application running on
the desktops. When an agent becomes available for an outbound call, Outbound Dialer uses
the TAPI Make Call function from Avaya IP Office to place the call on behalf of the agent.
The agent uses the telephone connected to Avaya IP Office to manually hear the call
progress. The data obtained from the DevLink events as part of the basic DATEL Call SWEET!
Live integration with Avaya IP Office, is used by Outbound Dialer to determine when the
agent is finished with the current call and ready for the next. Outbound Dialer can also
automatically add the calling party number from any abandoned inbound calls to the
outbound call list, so that the abandoned caller can be called back. 4/17/2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
Biamp Tesira SVC-2 and Avaya IP Office - Issue 1.0 (1136 kb)
The Tesira SVC-2 enables conferencing over VoIP directly from Tesira SERVER-IO, with two
channels of VoIP interface per card. Tesira SVC-2 allows Tesira SERVER-IO to connect
directly to IP-based phone systems and eliminate the need for VoIP adapters. Used in
conjunction with SEC-4 4-Channel Wideband Acoustic Echo Cancellation Input Cards and STC-
2 Dual-Channel Telephone Interface Cards, the Tesira SVC-2 makes Tesira SERVER-IO a
powerful, flexible, and affordable telephone conferencing product available. Combined with
the STC-2 Card, the Tesira SVC-2 makes it possible to create redundancies within a
conferencing system for multipoint conferences and/or back-up to VoIP lines. Up to 6 Tesira
SVC-2 can be installed into a single Tesira SERVER-IO unit.
A il 5 2012
App
Note
Biamp Systems
9300 SW Gemini Drive
Beaverton, OR 97008
United States
5036417287
5036260281
www.biamp.com
United States
MTS Allstream SIP Trunking with Avaya IP Office - Issue 1.0 (918 kb)
April 4, 2012
App
Note
MTS Allstream
200 wellington street west
suite 1200
toronto, Ontario m5v 3G2
Canada
1-416- 345-3125
www mtaallstream com
Canada
Bittel Electronics Uno Voice Series Analog Telephones with Avaya IP Office - Issue 1.0 (469
kb)
Bittel is the leading manufacturer for hotel phones. Over 6 millions Bittel hotel phones have
been installed worldwide. Based on the innovative hotel feature, high quality and competitive
price, Bittel has becoming new standard in the hospitality industry
April 3, 2012
App
Note
Bittel Electronics Co. Ltd.
No.1 Rizhao North Road,
Rizhao, Shandong 276800
China
+86-633-2212103
+86-633-2212118
www bittelcom com
China
Avaya IP Office 7.0 with Tele2 VoIPConnect Service - Issue 1.0 (1760 kb)
April 2, 2012
App
Note
Tele2 Zakelijk
Wisselwerking 58
Diemen, Noord Holland 1112XS
Netherlands
+31629046614
www tele2zakelijk nl
Netherlands
XO Communications SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (2224 kb)
March 28, 2012
App
Note
XO Communications
13865 Sunrise Valley Drive
Herndon, VA 20171
United States
703 547 2000
972-516-3556
www xo com
United States
Libatel SharpDial with Avaya IP Office R8 to capture CDR records - Issue 1.0 (2994 kb)
March 28, 2012
App
Note
Libatel
Debahy Center, Charles de Gaulle
Av.
Sin el Fil,
beirut, beirut 852147
Lebanon
9611485160
www libatel com
Lebanon
Sagemcom XMediusFAX fax server with Avaya IP Office - Issue 1.0 (1632 kb)
XMediusFAX is a software based fax server that sends and receives fax calls over an IP
network. In the configuration tested, XMediusFAX interoperates with Avaya IP Office to
send/receive faxes using SIP trunks and the T.38 fax protocol between XMediusFAX and the
Avaya SIP infrastructure.
March 28, 2012
App
Note
Sagemcom
5252 Maisonneuve Blvd. West
Suite 400
Montreal, Quebec H4A 3S5
Canada
+1 888-766-1668
+1 (514) 787-2111
www xmediusfax sagemcom com/
Canada
Cbeyond SIP Trunking with Avaya IP Office 7.0 - Issue 1.0 (2417 kb)
March 28, 2012
App
Note
Cbeyond Communications
320 Interstate N. Pkwy
Atlanta GA 30339
United States