Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 416
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
BBX Technologies Vuesion Multimedia Contact Center Callback Number Queuing Module with
Avaya IP Office 8.0 BBX Technologies Vuesion Multimedia Contact Center provided skill based
routing and announcements by using the SIP User, TAPI, and DevLink interfaces from Avaya
IP Office. The Callback Number Queuing module enables customer’s position in the queue to
be remembered, and for the agent to initiate the call back to the customer via the TAPI make
call capability. - Issue 1.0 (2042 kb) 5/11/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www bbxtech com
United States
TalenTel-HCMS PMSI and Attendant Console with Avaya IP Office 8.0 PMSI works as a bridge
between the two entities integrating the PBX with local Property Management
software(TalenTel-HCMS). On one side, it establishes communication with local PMS and on
the other side it establishes communication with PBX over an IP link. In the compliance
testing, TalenTel-HCMS PMSI and Attendant Console used the TAPI and Configuration Web
Service interfaces from Avaya IP Office to provide Check In/Check Out, Do Not Disturb,
Name change, controlling external incoming calls using soft console features. Incoming calls
are placed in call queue and hold queue where operators are assigned in groups to receiving
such calls. Operators are able to conference, transfer, listen and intrude into calls, setting
and cancelling call forward. Calling and called party information are captured from TAPI as
well. There are other features that can be provided with the addition of Voice Mail and Voice
System. - Issue 1.0 (1315 kb) 5/9/2012
App
Note
TalenTel-HCMS
Beijing Ultra Support
Hotline at 400-700-8003 (China
only)
tech@allytel.com.cn
China
BBX Technologies Vuesion Multimedia Contact Center Report Module with Avaya IP Office 8.0
BBX Technologies Vuesion Multimedia Contact Center provided skill based routing and
announcements by using the SI P User, TAPI, and DevLink interfaces from Avaya IP Office.
The Report module provides real time data for all the call events taking place for various
modules of BBX Technologies Vuesion Multimedia Contact Center. - Issue 1.0 (2250 kb)
5/9/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www bbxtech com
United States
BBX Technologies Vuesion Multimedia Contact Center Power Outdial Module with Avaya IP
Office 8.0 BBX Technologies Vuesion Multimedia Contact Center provides skill based routing
and announcements by using the SIP User, TAPI, and DevLink interfaces from Avaya IP
Office. The Power Outdial module provides information to the agent to initiate outbound
campaign calls to the customer. The SIP User interface is used by Vuesion to register virtual
SIP users and to route incoming calls via an available SIP user in a hunt group to the
Vuesion server. The TAPI interface is used by Vuesion to monitor and control the virtual SIP
and physical agent and supervisor users, and to provide call control via the agent and
supervisor desktops. The Power Outdial module presents customer records from outbound
campaigns to available agents to dial out using the TAPI call control capabilities. - Issue 1.0
(1893 kb) 5/9/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
BBX Technologies Vuesion Multimedia Contact Center Networking Module with Avaya IP
Office 8.0 BBX Technologies Vuesion Multimedia Contact Center provided skill based routing
and announcements by using the SIP User, TAPI, an d DevLink interfaces from Avaya IP
Office. The Networking module facilitates routing of Automatic Call Distribution(ACD) calls
between multiple Avaya IP Office systems. - Issue 1.0 (1948 kb) 5/8/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www bbxtech com
United States
Edgewater Networks Enterprise Session Border Controllers with Avaya IP Office 8.0 in a
Branch Office and Remote Users environment The EdgeProtect and EdgeMarc solution uses a
VoIP Traversal mechanism, which allows the creation of a secure tunnel from a remote client
to an external server across the untrusted network. All VoIP traffic flowing between the
headquarters and branch sites will travel through this tunnel. This traffic will be encrypted,
using Transport Layer Security (TLS) protocol. - Issue 1.0 (1244 kb) 5/7/2012
App
Note
Edgewater Networks
2895 Northwestern Parkway
Santa Clara, CA 95051
United States
408 351 7200
FAX 408.727.6430
www edgewaternetworks com
United States
VTX Services Connect PBX SIP Trunking Solution and Avaya IP Office 8.0 - Issue 1.0 (917
kb) 5/3/2012
App
Note
VTX Services SA
avenue de Lavaux 101
Pully, VD 1009
Switzerland
+41 21 721 11 11
www vtx-telecom ch
Switzerland
MultiTech FaxFinder® FFx40 Software version 1.1.8 with Avaya IP Office 8.0 The MultiTech
FaxFinder is a fax application that uses the analog user interface from Avaya IP Office to
send and receive fax. Outgoing faxes can be sent from the MultiTech FaxFinder Client
application, from any PC application that supports print, T.37 “email to fax”, or from the
MultiTech FaxFinder web interface. - Issue 1.0 (3011 kb) 5/3/2012
App
Note
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
United States
888-288-5470
763-785-9874
www multitech com
United States
Voice4net EBS and ePBX with Avaya IP Office Voice4net EBS (Event Broadcasting System)
provides call centers and public agencies the capability to broadcast messages via the
telephone. Voice4net ePBX is an interactive voice response (IVR) system that can run
custom applications. These Voice4net solutions interface to Avaya IP Office using SIP
registration. - Issue 1.0 (953 kb) 5/3/2012
App
Note
Voice4net
1826 Lakeway Drive
Lewisville, TX 75057
United States
800-499-1159
214-292-8551
www voice4net com
United States
Voice4net SPPS with Avaya IP Office Voice4net SPPS provides a framework for implementing
custom applications such as softphone and screen -pop applications.The SFDC softphone
uses the Salesforce CTI Connector, which is a standard component of Voice4net SPPS, and
uses TAPI drivers to Avaya IP Office. The Salesforce CTI Connector implements connectivity
between the Salesforce softphone and the TAPI drivers to Avaya IP Office. Part of the
functionality of the softphone is to provide screen-pops into the SFDC application, but it is
also used as a softphone. - Issue 1.0 (706 kb) 5/3/2012
App
Note
Voice4net
1826 Lakeway Drive
Lewisville, TX 75057
United States
800-499-1159
214-292-8551
www.voice4net.com
United States
ICR Evolution Software with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (6317 kb) ISV Call center CTI solutions EVOLUTION is a 100% software solution
for the efficient operation and management of Contact Centers. We provide SMEs and large
companies with leading technology that returns the maximum benefit from interactions with
their customers, through an efficient and flexible tool that easily integrates into existing
infrastructures. Our specialized professionals design innovative strategies that support our
global customers, starting from project definition through installation, implementation,
training, and subsequent maintenance and progress. Contact Centers looking for a robust
solution with the best cost/benefit relation in the market, find in EVOLUTION the tool that will
increase productivity and meet their objectives. For more information, contact us through
W b it 4/24/2012
App
Note
ICR
Parque Tecnologico BCNorte
C/ Marie Curie 8-14 Bloque A
Oficina 7
Barcelona, Barcelona 08042
Spain
+34932289310
+34932289320
www.icr.es
Spain
Avaya IP Office 8.0 with TELUS SIP Trunk Service - Issue 1.0 (1828 kb) 4/24/2012
App
Note
TELUS Communications
15S, 10020 100 Street
Edmonton, AB T5J 0N5
Canada
7804934992
www telus com
United States
Status Solutions SARA with Avaya IP Office SARA (Situational Awareness and Response
Assistant) is an automated alerting engine that integrates disparate life safety, security
monitoring and environmental controls, turning alarms into managed voice and text alerts for
delivery to designated communication devices. The SARA interface with Avaya IP Office
leverages current generation SIP integration capabilities. SARA integrates with IP Office via
SIP user registrations, expanding the value of those communication solutions by enabling
audio alerts about critical life safety, security or environmental events to be delivered to
single or multiple end points including mass notification. Audio alerts can be delivered to local
stations and/or PSTN Issue 1 0 (1307 kb) 4/20/2012
App
Note
Status Solutions
1180 Seminole Trail
Suite 440
Charlottesville, VA 22901
United States
866-846-7272
434-295-2568
www.statussolutions.com
United States
Frontier Communications SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (2230
kb) 4/19/2012
App
Note
Frontier Communications
180 S CLinton Ave
Rochester, NY 14646
United States
(585) 500-4928
www ftr com
United States
DATEL Call SWEET! Live Voice Recording with Avaya IP Office 8.0 Using Voicemail Pro is a
contact center management solution,and Voice Recording is an optional component that
provides call recording wave files from Avaya IP Office Voicemail Pro via the Call SWEET! Live
web interface. - Issue 1.0 (1652 kb) 4/19/2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www datel-group com
United States