Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 415
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Avaya IP Office 8.0 with AT&T Mobility in Puerto Rico SIP Trunk Service - Issue 1.0 (1175
kb) 6/14/2012
App
Note
AT&T
6500 West Loop South
Bridgewater, Texas 77401
United States
908-658-2123
908-658-2449
www att com
United States

Revolabs FLX SIP Conference Phone and Avaya IP Office - Issue 1.0 (1031 kb) 6/6/2012
App
Note
Revolabs, Inc.
144 North Rd, Suite 3250
Sudbury, MA 01776, US.
1.978-610-4040
[e-mail]
www revolabs com
United States

Broadview Networks Broadspeed SIP Trunking with Avaya IP Office - Issue 1.0 (947 kb)
6/1/2012
App
Note
Broadview Networks
800 Westchester Ave.
Suite N-501
Newark, NY 10573
United States
9738488884
www broadviewnet com
United States

Edgewater Networks Enterprise Session Border Controllers supporting SIP Trunk Connectivity
between sites with Avaya IP Office 8.0 - Issue 1.0 (1526 kb) 5/25/2012
App
Note
Edgewater Networks
2895 Northwestern Parkway
Santa Clara, CA 95051
United States
408 351 7200
FAX [phone]
www edgewaternetworks com
United States

Windstream SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (3215 kb)
5/25/2012
App
Note
Windstream Communications Inc.
4001 North Rodney Paraham Road
Little Rock, AR 72212
United States
501.748.7222
www windstream com
United States

AdvaTel InTouch 3.1 with Avaya IP Office 8.0 AdvaTel InTouch is an Outlook Add-on user
application that runs on the user desktop to provide consolidated presence information for
voice, email, SMS, and IM. - Issue 1.0 (1780 kb) 5/24/2012
App
Note
AdvaTel
[phone]
Australia
[e-mail]
www.advatel.com.au
Australia
 
BBX Technologies Vuesion Multimedia Contact Center Voice Recording (using PRI Tap)
Module with Avaya IP Office 8.0 The BBX Technologies Vuesion Multimedia Contact Center
provideds skill based routing and announcements by using the SIP User, TAPI, and DevLink
interfaces from Avaya IP Office. The SIP User interface is used by Vuesion to register virtual
SIP users and to route incoming calls via an available SIP user in a hunt group to the
Vuesion server. The TAPI interface was used by Vuesion to monitor and control the virtual
SIP and physical agent and supervisor users, and to provide call control via the agent and
supervisor desktops. Voice Recording (using PRI Tap) module supports preconfigured
recording by tapping into a physical PRI trunk and listen to the call through the PRI Tap
hardware Issue 1 0 (2008 kb) 5/24/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
    
CenturyLink BroadWorks SIP Trunk with Avaya IP Office 8.0 - Issue 1.0 (915 kb)
5/16/2012
App
Note
CenturyLink
5454 W 110
4th Floor
Overland Park, KS 66212
United States
913-534-7733
www centurylink com
United States

Zeacom Communications Center 6.1 with Avaya IP Office 8.0 The Zeacom Communications
Center is a multi -channel and multi-contact solution that can handle voice, fax, web, and
email contacts. The TAPI 2 in third party mode interface is used by Zeacom Communications
Center to monitor hunt groups and agent users on Avaya IP Office. Incoming calls are routed
by Zeacom Communications Center to available agents using the TAPI line redirect capability.
The agents are configured as users on Avaya IP Office, with the ACD functionality provided
by Zeacom Communications Center. The agents have desktop computers running the
Zeacom Executive Desktop client software. Upon notified of an incoming hunt group call via
TAPI events, Zeacom Communications Center redirects the call to an available agent, and
populates the answering agent’s desktop screen with call related information received via the
TAPI interface. Call related actions such as answering of incoming calls can be initiated via
the agent telephone, or via the agent desktop. The call related actions from the agent
desktops are supported by Zeacom Communications Center using TAPI line control
capabilities. The SIP User interface is used by Zeacom Commu nications Center to support
voicemail, announcement, and recording features. Voicemail and announcement calls are
redirected to an available SIP user to terminate to Zeacom Communications Center, and
recording is accomplished by intruding a virtual SIP User onto the active call to pick up the
media. - Issue 1.0 (3529 kb) 5/16/2012
App
Note
Zeacom
18022 Cowan
Suite #110
Irvine, CA 92614
United States
800-513-9002
FAX [phone]
www.zeacom.com
New Zealand
     
BBX Technologies Vuesion Multimedia Contact Center Voice Recording (using internal
recorder) Module with Avaya IP Office 8.0 The BBX Technologies Vuesion Multimedia Contact
Center provideds skill based routing and announcements by using the SIP User, TAPI, and
DevLink interfaces from Avaya IP Office. The SIP User interface is used by Vuesion to
register virtual SIP users and to route incoming calls via an available SIP user in a hunt
group to the Vuesion server. The TAPI interface was used by Vuesion to monitor and control
the virtual SIP and physical agent and supervisor users, and to provide call control via the
agent and supervisor desktops. The Voice Recording (using internal recorder) module
supports preconfigured and on -demand recording of both inbound and
outbound calls. - Issue 1.0 (2115 kb) 5/16/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
    
BBX Technologies Vuesion Multimedia Contact Center Email Queuing Module with Avaya IP
Office 8.0 The BBX Technologies Vuesion Multimedia Contact Center provideds skill based
routing and announcements by using the SIP User, TAPI, and DevLink interfaces from Avaya
IP Office. The SIP User interface is used by Vuesion to register virtual SIP users and to route
incoming calls via an available SIP user in a hunt group to the Vuesion server. The TAPI
interface was used by Vuesion to monitor and control the virtual SIP and physical agent and
supervisor users, and to provide call control via the agent and supervisor desktops. The
Email Queuing module routes emails to the agents based on the routing options configured. -
Issue 1 0 (2036 kb) 5/16/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
    
BBX Technologies Vuesion Multimedia Contact Center Additional Client Features with Avaya
IP Office 8.0 The BBX Technologies Vuesion Multimedia Contact Center provideds skill based
routing and announcements by using the SIP User, TAPI, and DevLink interfaces from Avaya
IP Office. The SIP User interface is used by Vuesion to register virtual SIP users and to route
incoming calls via an available SIP user in a hunt group to the Vuesion server. The TAPI
interface was used by Vuesion to monitor and control the virtual SIP and physical agent and
supervisor users, and to provide call control via the agent and supervisor desktops. The
Client performs the same features of a physical or softphone agent on a desktop agent in
addition to extra features of its own. - Issue 1.0 (1807 kb) 5/11/2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
    
Avaya IP Office IP500 R8.0 with 2Ring IP Phone Services v5.0 - Issue 1.0 (1351 kb)
5/11/2012
App
Note
2Ring, spol. s r.o.
Plynarenska 5
Bratislava 2, Bratislava 821 09
Slovakia
[phone]
[phone]
www 2Ring com
Slovakia

Windstream SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (1554 kb)
5/11/2012
App
Note
Windstream Communications Inc.
4001 North Rodney Paraham Road
Little Rock, AR 72212
United States
501.748.7222
www windstream com
United States
