Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 414
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
NMS Adaptive Progressive Dialler with Avaya IP Office R8.0 using Avaya IP Office TAPI
Service Provider NMS Adaptive is a Computer Telephony Integration platform that provides
call control, media blending, progressive and predictive dialling and monitoring functionality
to end users. Adaptive Desktop allows operators to control making and receiving calls via an
Avaya deskphone registered to the Avaya IP Office. The Adaptive Progressive Dialler module
of the NMS Adaptive Suite allows the automation of outbound dialling using progressive
dialling campaigns. The Adaptive Campaign Editor allows the importing of call lists and sets
call outcome codes and dialling parameters. If combined with Adaptive CTI, screen-pops can
be designed to activate as each outbound call is dialled. When a user becomes available, the
Adaptive Progressive Dialler retrieves the next call in the campaign and dials it using the IP
Office deskphone. The computer shows the user a campaign call dialog, giving information
about the call and the recipient. At any time during the call, the user can select a “call
outcome code”. The user can also choose to reschedule the call for another time and date.
When the call has finished, the Adaptive Progressive Dialler gives the user time to do any
post-call work or “wrap-up” before making the next call. If the user wants to take a break,
the “make this my last call” feature and the Adaptive Progressive Dialler will mark the user
as “unavailable” until ready for more work. The Adaptive Progressive Dialler records the time
a user spends unavailable, so that a report showing how much time users spent unavailable
and how much talking to customers can be ran. - Issue 1.0 (2196 kb) 8/3/2012
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
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NMS Adaptive Predictive Dialler with Avaya IP Office R8.0 using Avaya IP Office TAPI Service
Provider - Issue 1.0 (1381 kb)
NMS Adaptive is a Computer Telephony Integration platform that provides call control, media
blending, progressive and predictive dialling and monitoring functionality to end users.
Adaptive Desktop allows operators to control making and receiving calls via an Avaya
handset registered
to the Avaya IP Office. The Adaptive Predictive Dialler module of the Adaptive Suite
leverages the power of making multiple calls per user. The dialler predicts when the next
user will become free and starts to make multiple calls based on its prediction. By the time a
user is free, one of the calls is likely to have been answered and the user can take that call.
Overdialling leverages the power of making multiple calls per user. Unlike fully predictive
dialling, however, the dialler does not try to predict when users will be free: instead, it waits
until a user is actually free before it starts to make calls for them. This guarantees that when
one of the calls is answered, a user will be available to take that call. The Adaptive Predictive
Dialler can have multiple campaigns operating in different modes. This means that the best
dialling method can be chosen based on the exact requirements of the current outbound
campaign. When Adaptive Predictive Dialler is started in Overdial or Predictive modes, the
software monitors the users. As each user becomes available (or is predicted to be available),
the Adaptive Predictive Dialler starts making multiple calls. As soon as a call is answered, the
call is automatically transferred to an available user. The user’s extension automatically
answers the transferred call and the user’s computer displays a campaign call dialog,
showing the user details of the call, such as the name of the person who was called. Any
configured screen pop is also run, presenting the corresponding record in the customer
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
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Avaya 10x0 Series SIP Video Endpoints with Avaya IP Office Release 8.0 - Issue 1.0 (1394
kb) 7/25/2012
App
Note
Avaya
United States
BT Wholesale/HIPCOM SIP Trunk Service and Avaya IP Office 8.0 - Issue 1.0 (1518 kb)
7/16/2012
App
Note
BT Global Services
81 Newgate Street
London, London EC1A 7AJ
United Kingdom
01977 591400
www btglobal com
United Kingdom

SIP Trunking between Metaswitch MetaSphere CFS 7.4 with Metaswitch Perimeta Session
Border Controller 3.1.0 and Avaya IP Office 8.0(18) - Issue 1.0 (1056 kb) 7/11/2012
App
Note
Metaswitch Networks
100 Church Street
Enfield
EN2 6BQ
London, UK
Tel: [phone]
Fax: [phone]
United States

Primus SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (1492 kb) 7/6/2012
App
Note
Primus Telecommunications
Canada
5343 Dundas Street West
Suite 400
Toronto, Ontario M9B6K5
Canada
4166446107
www primustel ca
Canada

IPC Unigy with Avaya IP Office using SIP Trunks IPC Unigy is a trading communication
solution. The IPC Unigy uses SIP trunks to Avaya IP Office, for turret users on IPC to reach
users on Avaya IP Office and on the PSTN.- Issue 1.0 (1496 kb) 7/5/2012
App
Note
IPC Systems, Inc.
Harborside Financial Center- Plaza
10
3 Second Street
Jersey City, NJ 07311
United States
201 253-2000
www ipc com
United States

Avaya IP Office 8.0 with AT&T IP Toll Free SIP Trunk Service - Issue 1.0 (2010 kb)
6/25/2012
App
Note
AT&T
6500 West Loop South
Bridgewater, Texas 77401
United States
908-658-2123
908-658-2449
www att com
United States

Avaya IP Office R8.0 with 2N Telekomunikace Helios IP. The 2N Helios IP Vario is a door
intercom that supports both voice and video transmission in an IP environment using the
SIPprotocol and thanks to its many accessories, such as the display, card reader, attendance
system, and keypad, it offers a broad range of uses. All of the settings and controls can be
managed remotely through an Internet connection. - Issue 1.0 (1263 kb) 6/25/2012
App
Note
2N Telekomunikace
Modranska 621/72
Praha 4
Prague, 14301
Czech Republic
[phone]
www 2n cz
Czech Republic

Avaya IP Office 8.0 with Servicio Troncal SIP de Axtel - Issue 1.0 (1320 kb) 6/22/2012
App
Note
Servicios Axtel, S.A. de C.V.
Javier Barros Sierra 555 Col.
Zodec Santa Fe
Del. Alvaro Obregon
Mexico, Mexico, D.F. 01210
Mexico
[phone]
www axtel com mx
Mexico

G-Tek Electronics AQ-10x with Avaya IP Office The G-Tek Electronics AQ-10x is a SIP-based
telephone that integrates with Avaya IP Office as SIP endpoint.- Issue 1.0 (1755 kb)
6/22/2012
App
Note
G-Tek Electronics Sdn. Bhd.
2493, Mukim 1, Lorong
Perusahaan Lapan,
Kawasan Perindustrian Perai,
Perai,, Penang 13600
Malaysia
[phone]
[phone]
www g-tekgroup com
Malaysia

SIP Trunking between Metaswitch MetaSphere CFS 7.3 with Metaswitch Perimeta Session
Border Controller 3.1.0 and Avaya IP Office 8.0(18) - Issue 1.0 (1242 kb) 6/22/2012
App
Note
Metaswitch Networks
100 Church Street
Enfield
EN2 6BQ
London, UK
Tel: [phone]
Fax: [phone]
United States

FCS WinExpress R2.0 with Avaya IP Office R8.0 FCS WinExpress R2.0 is a Windows-based
hospitality system that provides a seamless interface with a hotel’s Property Management
System and Avaya IP Office. FCS WinExpress uses the SIP User, TAPI, SMDR, and
Configuration Web Service interfaces from Avaya IP Office to provide call billing, voicemail,
name and user profile template change,do not disturb, wake-up call, room status and mini-
bar posting features. - Issue 1.0 (2102 kb) 6/15/2012
App
Note
FCS Computer Systems Sdn Bhd
C1001, Block C, Kelana Square
No. 17, Jalan SS7/26, Kelana Jaya
Petaling Jaya, Selangor 47301
Malaysia
60379537248
60379537300
www fcscs com
Malaysia
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