Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 413
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
NMS Adaptive Hybrid Call Recording with Avaya IP Office R8 using a Call Recording PCI Board
from OptiLogix -Issue 1.0 (1752 kb) 9/21/2012
NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (2947 kb)
The Adaptive Contact Centre is a suite of modules. Each can be run independently or can be
a part of a comprehensive multichannel contact centre.
Adaptive CTI Professional is a fully featured CTI product. It can be used to screen-pop non
TAPI compliant applications and can be used in a Citrix or Terminal Services environment.
Adaptive Contact Center comprises a suite of computer telephony applications that enhance
the functionality of Avaya IP Office.
• Adaptive CTI Basic, an entry-level CTI product, is supplied as a site-wide license and
supports a maximum of 250 concurrent users in Terminal Services and Citrix environments.
• Adaptive CTI Professional, a fully-featured CTI product, provides a simple but effective way
to add computer telephony features to almost any software application. The NMS Adaptive
sales team is expert at CTI integration and available to help create a working integration pre-
sale. This service is free of charge.
• Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to
cell phones.
• Adaptive Office Bundle provides Adaptive CTI Professional and Adaptive Desktop SMS in a
single, discounted license.
• Adaptive Hybrid Call Recorder is a trunk-side recorder that records all telephone calls made
and received. The Adaptive Call Recorder is considered “hybrid” because it can be configured
to record from any mixture of SIP, Analog, Euro ISDN BRI/PRI and T1 telephone lines.
Recordings are stored on a central PC and can easily be searched using a wide variety of
parameters. They can also be exported in an industry-standard WAV format. Recordings
can be backed up and archived using any standard computer media, including: Tape, DVD
and Network Attached Storage (NAS). An integration toolkit is available for customers who
wish to access call recordings through their own applications.
• Adaptive Progressive and Predictive Dialers offer management control and reporting.
These applications support a number of different dialing styles including Preview
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
Metropolis OfficeWatch Call Accounting System with Avaya IP Office 8.1 Metropolis
OfficeWatch Telemanagement with Avaya IP Office Metropolis creates the powerful, user-
friendly telemanagement solution OfficeWatch for Business. OfficeWatch integrates
seamlessly with the IP Office and helps users improve employee productivity, control
telephone costs, monitor trunk traffic, and archive historical phone call data. Businesses can
also use OfficeWatch to recoup costs for the phone system by billing tenants and/or clients
for usage. Some businesses currently using OfficeWatch include law firms, clinics, assisted
living facilities, schools, banks, call centers, retail stores and municipalities. – Issue 1.0 (847
kb) 9/4/2012
App
Note
Metropolis Technologies, Inc.
6278 N Federal Hwy #413
Fort Lauderdale, FL 33308
United States
954-414-2900
954-301-0819
www.metropolis.com
United States
Metropolis OfficeWatch Call Accounting System with Avaya IP Office 8.0 Metropolis
OfficeWatch Telemanagement with Avaya IP Office Metropolis creates the powerful, user-
friendly telemanagement solution OfficeWatch for Business. OfficeWatch integrates
seamlessly with the IP Office and helps users improve employee productivity, control
telephone costs, monitor trunk traffic, and archive historical phone call data. Businesses can
also use OfficeWatch to recoup costs for the phone system by billing tenants and/or clients
for usage. Some businesses currently using OfficeWatch include law firms, clinics, assisted
living facilities, schools, banks, call centers, retail stores and municipalities. – Issue 1.0 (847
kb) 9/4/2012
App
Note
Metropolis Technologies, Inc.
6278 N Federal Hwy #413
Fort Lauderdale, FL 33308
United States
954-414-2900
954-301-0819
www.metropolis.com
United States
3C JDS Property Management System Interface and Voice Mail System V5.0 with Avaya IP
Office R8.0 3C JDS PMSI and VMS are Windows-based hospitality systems that provide a
seamless interface with a hotel’s Property Management System and Avaya IP Office. 3C JDS
PMSI and VMS provides, Station Message Detail Reporting, call accounting, voice mail, name
and user profile template change, wake-up call, room status and mini-bar posting features. –
Issue 1.0 (1992 kb) 9/4/2012
App
Note
3C Technology GZ
JinDa Building 808, DaDao Road
12#, YueXiu District, GuangZhou,
China
GuangZhou, GuangDong 510000
China
+86 020-87675020
www 3c-jds com
China
Plantronics APV-63 EHS Adapter and Plantronics CS500 Series Wireless Headset System with
Avaya 9400/9500 Series Digital Telephones - Issue 1.0 (373 kb) 9/4/2012
App
Note
Plantronics
345 Encinal St
Santa Cruz, CA 95060
United States
831 458 7072
www plantronics com/avayauc
United States
Metropolis ProfitWatch Call Accounting System with Avaya IP Office 8.1 ProfitWatch for
Hotels offers flexible and sophisticated guest pricing and billing options for hotels wishing to
generate revenue from guest and convention telephone calls. Available in standalone, web-
enabled and client/server versions, ProfitWatch is the perfect telemanagement and billing
solution for hotels of all sizes. Current customers include Starwood Hotels, InterContinental
Hotels Group, Hilton, Marriott International and Choice Hotels. – Issue 1.0 (847 kb)
9/4/2012
App
Note
Metropolis Technologies, Inc.
6278 N Federal Hwy #413
Fort Lauderdale, FL 33308
United States
954-414-2900
954-301-0819
www metropolis com
United States
Metropolis ProfitWatch Call Accounting System with Avaya IP Office 8.0 ProfitWatch for
Hotels offers flexible and sophisticated guest pricing and billing options for hotels wishing to
generate revenue from guest and convention telephone calls. Available in standalone, web-
enabled and client/server versions, ProfitWatch is the perfect telemanagement and billing
solution for hotels of all sizes. Current customers include Starwood Hotels, InterContinental
Hotels Group, Hilton, Marriott International and Choice Hotels. – Issue 1.0 (846 kb)
9/4/2012
App
Note
Metropolis Technologies, Inc.
6278 N Federal Hwy #413
Fort Lauderdale, FL 33308
United States
954-414-2900
954-301-0819
www metropolis com
United States
Quest Software PacketTrap MSP with Avaya IP Office. Quest Software PacketTrap MSP
collects call detail data from Avaya IP Office utilizing Avaya Call Detail Recording (CDR).
Quest Software PacketTrap MSP provides a cost-effective way to offer enterprise-class
server, application, and network management to customers. It provides management and
monitoring capabilities to MSPs’ to further manage their customer’s devices and networks.
This solution includes traffic analysis on any device, application, virtual infrastructure and
VoIP monitoring as well as Professional Services Automation (PSA) integration. Quest
Software PacketTrap MSP ensures complete visibility and access so that you are the first to
know about bandwidth clogs, server and device failures, connectivity issues, and are able to
perform routine network maintenance. – Issue 1.0 (465 kb) 08/23/2012
App
Note
Quest Software Inc.
5 Polaris Way
Aliso Viejo
St. Johns, CA 92656
United States
949-754-8000
www.quest.com
United States
Quest Software Foglight NMS with Avaya IP Office Quest Software Foglight NMS collects call
detail data from Avaya IP Office utilizing Avaya Call Detail Recording (CDR). Quest
Software Foglight NMS is an enterprise network performance monitoring and configuration
management solution. It auto-discovers key metrics for network resources, including
hardware, VoIP infrastructure, operating systems, virtual infrastructure, databases,
middleware, applications, and services.– Issue 1.0 (453 kb) 08/23/2012
App
Note
Quest Software Inc.
5 Polaris Way
Aliso Viejo
St. Johns, CA 92656
United States
949-754-8000
www quest com
United States
Broadvox SIP Trunking with Avaya IP Office Release 8.0 – Issue 1.0 (1378 kb)
8/10/2012
App
Note
Broadvox, LLC
1950 N. Stemmons Hwy, Suite
3031
Dallas, TX 75207
United States
214 646 8000
216 373 4876
www broadvox com
United States
NMS Adaptive Messaging with Avaya IP Office R8.0 using Avaya IP Office TAPI Service
Provider NMS Adaptive suite is a Computer Telephony Integration platform that provides call
control, media blending, progressive and predictive dialling and monitoring functionality to
end users. Adaptive Desktop allows operators to control making and receiving calls via an
Avaya handset registered to the Avaya IP Office. The Adaptive Messaging module of the
Adaptive Suite enables the agents using Adaptive Desktop to send and receive emails.
Messages can be received, routed into queues and automatically distributed to the next
available, appropriate user. Adaptive Messaging also delivers comprehensive historical
reporting detailing service levels, queue volumes, individual and team productivity. Adaptive
Messaging works with all industry standard email systems, including Microsoft Exchange,
Lotus Domino and Linux-based email servers. - Issue 1.0 (2077 kb) 8/3/2012
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States