Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) Pag
e 412
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
Hel
p Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
Sc
reen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Plantronics Voyager PRO UC v2 Bluetooth Headset with Avaya 9641G IP Telephone on Avaya
IP Office 8.0 - Issue 1.0 (286 kb) 10/11/2012
App
Note
Plantronics
345 Encinal St
Santa Cruz, CA 95060
United States
831 458 7072
www plantronics com/avayauc
United States
 
Bell Canada SIP Trunking with Avaya IP Office 8.1 - Issue 1.0 (3192 kb) 10/11/2012
App
Note
Bell Canada
5115 Creekbank Road
Mississauga, Ontario L4W5R1
Canada
905-614-8179
www bell ca
Canada

Resource Software International Cloud Call Accounting 2.1 with Avaya IP Office 8.1 Resource
Software International Cloud Call Accounting is a remote cloud based telephone reporting
solution that uses the Station Message Detail Recording records from Avaya IP Office to track
phone calls and produce detailed reports. RSICloud Call Accounting Software is a fully-
scalable unified communications management solution accessible anywhere, anytime. - Issue
1.0 (442 kb) 10/1/2012
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX [phone]
www telecost com
Canada
      
Avaya IP Office 8.1 with Servicio Troncal SIP de Axtel – Issue 1.0 (957 kb) 10/1/2012
App
Note
Servicios Axtel, S.A. de C.V.
Javier Barros Sierra 555 Col.
Zodec Santa Fe
Del. Alvaro Obregon
Mexico, Mexico, D.F. 01210
Mexico
[phone]
www axtel com mx
Mexico

Alestra Enlace IP SIP Trunk Service with Avaya IP Office 8.1 - Issue 1.0 (2208 kb)
10/1/2012
App
Note
Alestra S de RL de CV
Av Lazaro Cardenas 2321
San pedro garza garcia, NL 66260
Mexico
528186252300
www alestra com mx
Mexico

CyTrack CyCC Multi-Media Contact Centre Solution with Avaya IP Office 8.1 - Issue 1.0
(1466 kb) 9/21/2001
CyTrack Unified Communications Suite with Avaya IP Office Unified Communications Suite
The CyTrack UC Suite features 9 modules including :
CyTrack CyDesk - Telephone Unified Communications & CTI
CyTrack CyRecord - Integrated & Flexible Voice Recording
CyTrack CyCall - Multi-Media Outbound & Tele-Marketing Call Centre
CyTrack CyConsole Unified Communications for Front Desk Operators
CyTrack CyReport Call Accounting & Business Intelligence Reporting
C T k C Q M lti M di S Hi h I b d C ll C t
App
Note
CyTrack Technologies
155 Varsity Parade
Varsity Lakes
Gold Coast, QLD 4227
Australia
[phone]
www.cytrack.com
Australia
   
NMS Adaptive Web Assist with Avaya IP Office R8.0 using Avaya IP Office TAPI Service
Provider - Issue 1.0 (2267 kb) 9/21/2012
NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (2947 kb)
The Adaptive Contact Centre is a suite of modules. Each can be run independently or can be
a part of a comprehensive multichannel contact centre.
Adaptive CTI Professional is a fully featured CTI product. It can be used to screen-pop non
TAPI compliant applications and can be used in a Citrix or Terminal Services environment.
Adaptive Contact Center comprises a suite of computer telephony applications that enhance
the functionality of Avaya IP Office.
• Adaptive CTI Basic, an entry-level CTI product, is supplied as a site-wide license and
supports a maximum of 250 concurrent users in Terminal Services and Citrix environments.
• Adaptive CTI Professional, a fully-featured CTI product, provides a simple but effective way
to add computer telephony features to almost any software application. The NMS Adaptive
sales team is expert at CTI integration and available to help create a working integration pre-
sale. This service is free of charge.
• Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to
cell phones.
• Adaptive Office Bundle provides Adaptive CTI Professional and Adaptive Desktop SMS in a
single, discounted license.
• Adaptive Hybrid Call Recorder is a trunk-side recorder that records all telephone calls made
and received. The Adaptive Call Recorder is considered “hybrid” because it can be configured
to record from any mixture of SIP, Analog, Euro ISDN BRI/PRI and T1 telephone lines.
Recordings are stored on a central PC and can easily be searched using a wide variety of
parameters. They can also be exported in an industry-standard WAV format. Recordings
can be backed up and archived using any standard computer media, including: Tape, DVD
and Network Attached Storage (NAS). An integration toolkit is available for customers who
wish to access call recordings through their own applications.
• Adaptive Progressive and Predictive Dialers offer management control and reporting.
These applications support a number of different dialing styles including Preview
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
    
NMS Adaptive Desktop SMS with Avaya IP Office R8.0 using Avaya IP Office TAPI Service
Provider - Issue 1.0 (2006 kb) 9/21/2012
NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (2947 kb)
The Adaptive Contact Centre is a suite of modules. Each can be run independently or can be
a part of a comprehensive multichannel contact centre.
Adaptive CTI Professional is a fully featured CTI product. It can be used to screen-pop non
TAPI compliant applications and can be used in a Citrix or Terminal Services environment.
Adaptive Contact Center comprises a suite of computer telephony applications that enhance
the functionality of Avaya IP Office.
• Adaptive CTI Basic, an entry-level CTI product, is supplied as a site-wide license and
supports a maximum of 250 concurrent users in Terminal Services and Citrix environments.
• Adaptive CTI Professional, a fully-featured CTI product, provides a simple but effective way
to add computer telephony features to almost any software application. The NMS Adaptive
sales team is expert at CTI integration and available to help create a working integration pre-
sale. This service is free of charge.
• Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to
cell phones.
• Adaptive Office Bundle provides Adaptive CTI Professional and Adaptive Desktop SMS in a
single, discounted license.
• Adaptive Hybrid Call Recorder is a trunk-side recorder that records all telephone calls made
and received. The Adaptive Call Recorder is considered “hybrid” because it can be configured
to record from any mixture of SIP, Analog, Euro ISDN BRI/PRI and T1 telephone lines.
Recordings are stored on a central PC and can easily be searched using a wide variety of
parameters. They can also be exported in an industry-standard WAV format. Recordings
can be backed up and archived using any standard computer media, including: Tape, DVD
and Network Attached Storage (NAS). An integration toolkit is available for customers who
wish to access call recordings through their own applications.
• Adaptive Progressive and Predictive Dialers offer management control and reporting.
These applications support a number of different dialing styles including Preview
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
    