Specifications

35 Short Code Examples
IP Office Matrix - Release 8.1 (2) Page 325
S
SS
i
t
U
W
Y
Z
@
.
,
" "
Calling Number
Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or withhold
CLI setting associated with the call, the short code characters A or W should be used respectively.
• Outgoing CLI Warning
Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your
line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service. If
changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a number
valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or the outgoing
CLI to be replaced with a valid number.
• Changing the outgoing CLI on calls using SIP trunks is not supported.
• On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set,
that number overrides setting the outgoing CLI using short codes.
Pass through the Calling Party Number. For example, to provide the incoming ICLID at the far end of a VoIP
connection, a short code ? with telephone number .SS should be added to the IP line.
National Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling
party number plan to ISDN and number type to National. This may be required for some network providers.
Non Short Code Characters Use to enclose any characters that should not be interpreted as possible special
characters by the IP Office. For example characters being passed to the voicemail server.
Calling Party Name (IP Office Release 6.0+)
This option can be used with trunks that support the sending of name information. The Z character should be
followed by the name enclosed in " " quotation marks. Note that their may be name length restrictions that vary
between line providers. The changing of name information on calls being forwarded or twinned may also not be
supported by the line provider. This option is available when the Switch Type in the PRI line setup is set to
DMS100.
Use Sub Address Field Enter any following digits into the sub-address field.
Dialed Digits Replace with the full set of dialed digits that triggered the short code match.
One Second Pause Add a one second pause in DTMF dialing.
Allowed Call Duration Set the maximum duration in minutes for a call plus or minus a minute. Follow the
character with the number of minutes in brackets, for example t(5).
User Name Replace with the User Name of the user dialing. Used with voicemail.
Withold Outgoing CLI Withhold the sending of calling ID number. Operation is service provider dependent.
Wait for Call Progress Message Wait for a Call Progress or Call Proceeding message before sending any
following digits as DTMF. For example, the Y character would be necessary at a site where they have signed up
with their telephone service provider to withhold international dialing until a DTMF pin/account number is entered
that initiates the call progress/proceeding message.
Short Code Matching Examples
Scenario 1 THROUGH 7
Sample Short Codes
Analog and/or T1 Lines
Blocking Caller ID
Busy on Held feature (via Manager):
Call Listen feature (via Manager):
Call Record feature (via Manager).
Default Call Steal/Acquire Call short codes
Cancel Ring Back When Free feature (via Manager):
Dial CW feature (via Manager).
Hot-Line Dialing feature (Dial on Pick up).
Retrieve Messages from Specific Mailbox
Record Message to Specific Mailbox
Individual Hot Desking
Internal Extension Speed Dial (Defining the Operator Extension)
Switch Call Waiting On
User Selected Internal Ringing Type
User Set Allocated Answer Interval
User Set Wrap Up Time
Switch Auto-Answer On
Cancel Ring Back When Free
Break Out
Change Login Code
Direct to voicemail Essential or Preferred
Set Absent Text Short Code Feature
Dial Emergency
Maximum Call Length
Log In and Log Off
Directing Incoming Calls to Voicemail Pro