Specifications

35 Short Code Examples
IP Office Matrix - Release 8.1 (2) Page 324
Telephone Number Field Characters
A
C
D
E
h
I
K
l
L
N
Short Code Field Characters
Use Called Number Field
Place any following digits in the outgoing call's Called number field rather than the Keypad field.
Wait for Connect
Wait for a connect message before sending any following digits as DTMF.
Extension Number
Replace with the extension number of the dialing user. Note that if a call is forwarded this will be the replaced with
the extension number of the forwarding user.
Hold Music Source (IP Office 6.1+)
When used as part of the short code telephone number field, this character allows the source for music on hold to
be selected. Enter h(X) where X is 1 to 4 indicating the required hold music source if available. This overrides any
previous hold music selection that may have been applied to the call. When used with ParkCall shortcodes, the
h(X) should be entered before the park slot number part of the telephone number.
Character Meaning
Allow Outgoing CLI
Allow the calling party number sent with the call to be used. This character may be required by service providers in
some locales.
Dialed Digit Wildcard Match
Substitute with the digits used for the N or X character match in the Short Code number field.
p
Priority (IP Office 4.2+)
The priority of a call is normally assigned by the Incoming Call Route or else is 1-Low for all other calls. Dial Extn
short codes can use p(x) as a suffix to the Telephone Number to change the priority of a call. Allowable values for
x are 1, 2 or 3 for low, medium or high priority respectively.
In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a
number of effects:
• Mixing calls of different priority is not recommended for destinations where Voicemail Pro is being used to
provided queue ETA and queue position messages to callers since those values will no longer be accurate when a
higher priority call is placed into the queue. Note also that Voicemail Pro will not allow a value already announced
to an existing caller to increase.
• If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length Limit,
the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the addition of a
higher priority call into the queue.
Use Information Packet
Send data in an Information Packet rather than Set-up Packet.
Use Keypad Field
Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported on
Last Number Dialed
(lower case L)
Use the last number dialed.
Last Number Received
Use the last number received.