Specifications

35 Short Code Examples
IP Office Matrix - Release 8.1 (2) Page 320
Short Code Parameters -
Understanding Short Codes
dialed can be used as parameter for the feature.
WARNING
User dialing of emergency numbers must not be blocked by the addition of short codes. If short codes are
added, the users ability to dial emergency numbers must be tested and maintained.
The method of detailing a short codes settings lists the short code fields separated by a /.
• *17/?U/VoicemailCollect
A user dialing *17 is connected to voicemail.
• *14*N#/N/FollowMeTo
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
Post-Dialing Short Codes
Incoming Number Short Codes
The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number
Examples
How IP Office Interprets Dialed Short Codes
User Dialing
Application Dialing
Secondary Dial Tone
? Short Codes
Short Code Fields and Characters
Each short code, regardless of its type, has the following fields:
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Locale: Default = Blank
Features that transfer the caller to Voicemail Lite or Voicemail Pro can indicate the language locale required for
prompts. This is subject to the language being supported and installed on the voicemail server.
Force Account Code: Default = Off
When selected, for short codes that result in the dialing of a number, the user is prompted to enter a valid account
code before the call is allowed to continue.
Short Code: Default =Blank, Range = Up to 31 characters.
The digits which if matched trigger use of the short code. Characters can also be used to create short codes which
cannot be dialed from a phone but can be dialed from application speed dials. However some characters have
special meaning, see the table below.
Telephone Number: Default = Blank, Range = Up to 32 characters.
The number output by the short code. When necessary, this is used as parameter for the selected short code
Feature. See the table below for the special characters that can be used here.
Line Group ID: Default = 0
This field is used for short codes that result in a number to be dialed. It acts as a drop-down from which either an
outgoing line group or, for IP Office 4.0+, an ARS form can be selected.
Feature: Default = Dial
This sets the action performed by the short code when used. See Short Code Features.