Specifications
34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 318
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
IP Office Release
Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button
Set Wrap Up Time
Allows users to change their Wrap-up Time (User | Telephony | Call Settings) setting, which
specifies the amount of time, after disconnecting from a call, before the user can take another
call.
• Other phones or applications monitoring the user's status will indicate the user as still being
busy (on a call).
• Hunt group calls will not be presented to the user.
• If the user is using a single line set, direct calls also receive busy treatment. If the user is
using a mutli-line set (multiple call appearances), direct calls to them will ring as normal.
• It is recommended that this option is not set to less than the default of 2 seconds. 0 is used to
allow immediate ringing.
• For users set as an CCR Agent, the After Call Work Time (User | Telephony | Supervisor
Settings) setting should be used.
Time in seconds.
WUTim
Speed Dial
Each system directory and personal directory number stored in the configuration can be
optionally assigned an index number. That index number can then be used by M-Series and T-
Series phone users to dial the directory number. This short code feature allows the creation of
short codes to perform the same function. However, the short code is diallable from any type of
telephone extension on the system.
For example:
-If Feature 0 is followed by a 3-digit index number in the range 000 to 999, the system directory
record with the matching index is dialed.
-If Feature 0 is followed by * and a 2-digit index number in the range 00 to 99, the personal
directory record with the matching index is dialed. Alternatively Feature 0 can be followed by
00# to 99#
System directory entry index number (000 to 999)
or personal directory entry index number (00 to 99).
Shutdown
Embedded
Voicemail
Allows the Embedded Voicemail service provided by an Avaya Memory card on IP406 V2, IP500
and IP500 V2 control unit to be shut down. To restart the service, a Startup Embedded
Voicemail short code should be used.
The short code has the following effects:
1. Immediately disconnect all current users within embedded voicemail. This is not a polite
shutdown.
2 Mark the embedded voicemail as inactive so that it will not receive any new calls
Q2 2007
Maint.
Release
Startup Embedded
Voicemail
Restarts the Embedded Voicemail service provided by an Avaya Memory card on IP406 V2,
IP500 and IP500 V2 control unit.
Stamp Log
The stamp log function is used to insert a line into any System Monitor trace that is running. The
line in the trace indicates the date, time, user name and extension plus additional information.
The line is prefixed with LSTMP: Log Stamped and a log stamp number. When invoked from a
Avaya phone with a display, Log Stamped# is also briefly displayed on the phone. This allows
users to indicate when they have experienced a particular problem that the system maintainer
want them to report and allows the maintainer to more easily locate the relevant section in the
monitor trace.
The log stamp number is set to 000 when the system is restarted. The number is then
incremented after each time the function is used in a cycle between 000 and 999. Alternately if
required, a specific stamp number can be assigned to the button or short code being used for
the feature
Optional. If not set, a number in the sequence 000
to 999 is automatically used. If set, the number set
is used.
*55
Suspend Call
This feature uses the Q.931 Suspend facility. It suspends the incoming call at the ISDN
exchange, freeing up the ISDN B channel. The call is placed in exchange slot 0 if a slot number
is not specified.
Exchange slot number or blank (slot 0).
*22*N#
A-Law only (not
on IP Office
Server Edition)
Suspe
Suspend CW
This feature uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN exchange
and answer the call waiting. The call is placed in exchange slot 0 if a slot number is not
specified. Only available when supported by the ISDN exchange.
Exchange slot number or blank (slot 0).
*28*N#
A-Law only (not
on IP Office
Server Edition)
SusCW
Start After Call
Work
This feature can be users who have been configured as CCR agents. It allows them to dial a short code to
enter the After Call Work (ACW) state as reported by the IP Office Customer Call Reporter (CCR) application.
acw
4Q 2008
Maint.
Release
Toggle Calls
This feature cycles through each call that the user has on hold on the IP Office system. This
feature is useful when a user with a single-line telephone has several calls on hold and needs to
respond to each one in turn.
*29
Toggl
Unpark Call
Retrieve a parked call from a specified system park slot. In pre-3.2 IP Office this feature was
call
Ride Call.
System park slot number.
*38*N#
Ride
Voicemail Collect
This feature connects to the voicemail system. Normally the telephone number field is used to
indicate the name of the mailbox to be accessed, for example "?Extn201" or "#Extn201".
• ? indicates 'collect messages'.
• # indicates 'leave a message'. It also instructs the voicemail server to give a brief period of
ringing before connecting the caller. This is useful if the short code is used for functions like call
transfers as otherwise the voicemail server can start playing prompts before the transfer is
completed. However, the # can be omitted for immediate connection if required.
• " " quotation marks must be used to enclose any information that needs to be sent to the
voicemail server as is. Any text not enclosed by quote marks is checked by the telephone
system for short code character matches which will be replaced before being sent to the
voicemail server.
• Release 4.1+: Manager will automatically add quotation marks to the Telephone Number field
if there are no manually added quotation marks. Care should be taken to ensure that special
characters that you want replaced by the telephone system, such as U, N or X, are not enclosed
by the quotation marks. For scenarios where the telephone number only contains short code
characters, an empty pair of quotation marks, for example ""N.
• When using Voicemail Pro, names of specific call flow start points can directly access those
start points via a short code. In these cases, ? is not used and # is only used if ringing is
required before the start point's call flow begins.
• Short codes using the Voicemail Collect feature, with either "Short Codes.name" and "#Short
Codes.name" records in the Telephone Number field are automatically converted to the
Voicemail Node feature and name.
See column to left.
*17
VMCol
Voicemail Node
Similar to Voicemail Collect but used for calls being directed to a Voicemail Pro Short Codes
start point. If ringing is required before the start point call flow begins then a
# should be
included before the name. Useful if you have set up a short code start point with Voicemail Pro
and want to give direct internal access to it.
Voicemail Pro Short Code start point name without
quotation marks.