Specifications

34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 317
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
IP Office Release
Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button
Retrieve Call
Retrieves a call previously held to a specific ISDN exchange slot.

Exchange hold slot number.

*25*N#
(A-law only)
(not on IP Office
Server Edition)
 

Retriv
         
Ring Back When
Free
This feature sets a ringback on the specified extension. This sets a 'ringback when free' on an
extension currently on a call or a 'ringback when next used' for an extension that is free but
does not answer.
When the target extension is next used or ends its current call, the users is rung and when they
answer a call is made to the target extension.

Target extension number.
  

RBak+
         
Secondary Dial
Tone
Secondary dial tone is a system feature to generate a secondary dial tone after the user has
begun dialing an external number. This dial tone is then played until the number dialing and an
external trunk seized.
For IP Office 4.0 and higher the use of this short code feature has been replaced by the
Secondary Dial Tone check box option on ARS forms.
For pre-4.0 IP Office systems secondary dial tone is triggered through the use of the secondary
dial tone short code feature.

Digit which triggers secondary dial tone.

(9)
U-Law only
            
Set Absent Text
This feature can be used to select the user's current absence text. This text is then displayed to
internal callers who have suitable display phones or IP Office applications. It doesn't changes
the users status.
The text is displayed to callers even if the user has forwarded their calls or is using follow me.
Absence text is supported across a Small Community Network (SCN).
The absence text message is limited to 128 characters. Note however that most amount
displayed will depend on the caller's device or application.

The telephone number should take the format
"y,n,text " where:
• y = 0 or 1 to turn this feature on or off.
• n = the number of the absent statement to use,
see the list below:
• 0 = None.
• 1 = On vacation until.
• 2 = Will be back.
• 3 = At lunch until.
• 4 = Meeting until.
• 5 = Please call.
• 6 = Dont disturb until.
• 7 = With visitors until.
• 8 = With cust. til.
• 9 = Back soon.
• 10 = Back tomorrow.
• 11 = Custom.
• text = any text to follow the absent statement.
  

Absnt
         
Set Account Code
This short code feature is used to allow system users to enter a valid account code prior to
making a phone call. This short code feature is essential for allowing analog phone users to
enter account codes. Once this short code is set up, any account code can be used in
conjunction with it.

A valid account code.
 

Acct.
         
Set Authorization
Code
This short code feature is only available on systems configured to use authorization codes. See
Authorization Codes
. The feature is used to allow a user to enter a valid authorization code
prior to making a phone call.
This short code feature is essential for allowing analog phone users to enter authorization codes.
Note that the authorization code must be associated with the user or the user rights to which the
user belongs.

A valid authorization code.
             
Set Hunt Group
Night Service
This feature puts the specified hunt group into 'Night Service' mode.
Previously in IP Office 3.2 the Set Hunt Group Night Service, Set Hunt Group Out of Service and
Hunt Group Enable short code features toggled. That behaviour is not supported in 4.0 and
higher.

Hunt group extension number.

*20*N#
 

HGNS+
         
Set Hunt Group
Out Of Service
This feature manually puts the specified hunt group into
'Out of Service' mode.
If a time profile has also been defined to control hunt group night service, the action may vary:
• Pre-4.0 IP Office
Set Hunt Group Out of Service cannot be used to override a hunt group put into night service by
a time profile.
• 4.0 IP Office and Higher
This option can be used to override a time profile and change a hunt group from night service to
out of service. Previously in IP Office 3.2 the Set Hunt Group Night Service, Set Hunt Group Out
of Service and Hunt Group Enable short code features toggled. That behaviour is not supported
in 4.0 and higher.

Hunt group extension number.
For IP Office 4.0+, if left blank, the short code will
affect all hunt groups of which the user is a
member.
  

HGOS+
         
Set Inside Call Seq
This feature allows the user to select the ringing used on their extension for internal calls. The
number entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for
RingNormal, 2 for RingType1, etc. For more information on selectable ringing patterns, see Ring
Tones.
Use of this short code function is applicable to analog phone users only. The distinctive ring
used by DS port phones is fixed by the phone type.

Number corresponding to the desired ring pattern.
See Ring Tones.
  

ICSeq
         
Set Mobile
Twinning Number
This short code feature can be used to set a mobile twinning number. The destination can be
any external number the user is able to dial normally. It should include any prefix if necessary.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be
subject to a time profile.

Twinning destination.
             
Set Mobile
Twinning On
This short code feature turns on the user's mobile twinning. It requires a mobile twinning
number to have been set for the user. That can be done through using the
Set Mobile
Twinning Number
short code feature or through the User | Twinning tab within Manager.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be
subject to a time profile.
              
Set Mobile
Twinning Off
This short code feature turns off the user's mobile twinning.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be
subject to a time profile.
              
Set No Answer
Time
This short code feature allows the user to change their
No Answer Time (User | Telephony |
Call Settings
)

Time in seconds.
  

NATim
         
Set Outside Call
Seq
This feature allows the user to select the ringing used on their extension for external calls. The
number entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for
RingNormal, 2 for RingType1, etc. For more information on selectable ringing patterns, see Ring
Tones. Use of this short code function is applicable to analog phone users only. The distinctive
ring used by DS port phones is fixed by the phone type.

Number corresponding to the desired ring pattern.
See Ring Tones.
  

OCSeq
         
Set Ringback Seq
This feature allows the user to select the ringing used on their extension for ringback calls. The
number entered corresponds to the ring pattern required. This is 0 for Default Ring, 1 for
RingNormal, 2 for RingType1, etc. For more information on selectable ringing patterns, see Ring
Tones.
Use of this short code function is applicable to analog phone users only. The distinctive ring
used by DS port phones is fixed by the phone type

Number corresponding to the desired ring pattern.
See Ring Tones.
  

RBSeq
         