Specifications

34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 316
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
IP Office Release
Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button
Park Call
Parks the user's current call into the specified park slot number. The call can then be retrieved
by other extensions (refer to the appropriate telephone user guide). While parked the caller
hears music on hold if available.
Park Timeout
(System | Telephony | Telephony) controls how long a call will remain
parked. When this expires the call will recall to the parking user if they are idle or when they
next become idle. The recall call will continue ring and does follow any forwards or go to
voicemail.
The '
Unpark Call' feature can be used to retrieve calls from specific park slots. Park Timeout
(System | Telephony | Telephony) controls how long a call will remain parked. When this
expires the call will recall to the parking user if they are idle or when they next become idle. The
recall call will continue ring and does follow any forwards or go to voicemail. Park and unpark
features are not currently supported between systems in a multi-site network.

Park slot number.
If no park slot number is specified when this short
code is used, the system automatically assigns a
park slot number based on the extension number of
the user parking the call plus one digit 0 to 9.
Names can also be used for application park slots.

*37*N#
 

Park
         
Private Call
Short codes using this feature toggle on or off private call status. When on, any subsequent calls
cannot be intruded on, bridged into or silently monitored until the user's private call status is
switched off.
Note that use of private calls is separate from the user's intrusion settings. If a user is set to
Cannot be Intruded
, switching private calls off does not affect that status. To allow private
calls to be used to full control the user status, Cannot be Intruded should be disabled for that
user.
Private call status can also be switched on or off using a short code features
Private Call On
and
Private Call Off feature or a programmed button set to the Private Call action.
Note that a user logging on or off causes privacy to be reset to off.

Optional. Number to dial for private call.
             
Private Call Off
Short codes using this feature turn off private call status for the user if set. The short code
features Private Call and Private Call On can be used to turn private call on.
When on, any subsequent calls cannot be intruded on until the user's private call status is
switched off. The exception is Whisper Page which can be used to talk to a user on a private
call.
Note that use of private calls is separate from the user's intrusion settings. If the user's Cannot
be Intruded (User | Telephony | Supervisor Settings) setting is enabled, switching private calls
off does not affect that status. To allow private calls to be used to fully control the user status,
Cannot be Intruded (User | Telephony | Supervisor Settings) should be disabled for the user.
              
Private Call On
Short codes using this feature turn on the private call settings for the user regardless.
When on, any subsequent calls cannot be intruded on until the user's private call status is
switched off. The exception is Whisper Page which can be used to talk to a user on a private
call.
Note that use of private calls is separate from the user's intrusion settings. If the user's Cannot
be Intruded (User | Telephony | Supervisor Settings) setting is enabled, switching private calls
off does not affect that status. To allow private calls to be used to fully control the user status,
Cannot be Intruded (User | Telephony | Supervisor Settings) should be disabled for the user.
Private call status can be switched off using a short code with the Private Call Off feature or a
programmed button set to the Private Call action. To enable private call status for a single
following call only the Private Call short code feature should be used.
   

Advanced |
Call | Private
Call.
         
Priority Call
This feature allows the user to call another user even if they are set to 'do not disturb'. Priority
calls to a user without
DND will follow forwarding and follow me settings but will not go to
voicemail.

Extension number.
  

Pcall
         
Record Message
This short code feature is used to record hunt group announcements on Embedded Voicemail,
see Hunt Group | Announcements. For IP Office Release 5+ it is also used to record mailbox
user name prompts for the auto attendant Dial by Name function.

-For a hunt group queue announcement, use the
hunt group extension number followed by ".1".
-For a hunt group still queue announcement, use
the hunt group extension number followed by ".2".
-For a mailbox user name prompt, use the user
extension number followed by ".3".

*91N; & *92N;
(not on IP Office
Server Edition)
            
Relay On
This feature closes the specified switch in the system's external output (EXT O/P) port. This
feature is not supported by Linux based systems. For IP Office Server Edition system, this option
is only supported on IP Office Server Edition Expansion System (V2) units. Analog Modem
Control
On systems with an analog trunk card in the control unit, the first analog trunk can be set to
answer V.32 modem calls. This is done by either selecting the Modem Enabled option on the
analog line settings or using the default short code *9000* to toggle this service on or off. This
short code uses the RelayOn feature with the Telephone Number set to "MAINTENANCE". Note
that the short code method is always returned to off following a reboot or if used for accessing
the system date and time menu.
• IP500 ATM4 Uni Trunk Card Modem Support (Release 7.0 and higher)
There is no longer a need to switch the card's modem port on/off. The trunk card's V32 modem
function can be accessed simply by routing a modem call to the RAS service's extension
number. The modem call does not have to use the first analog trunk, instead the port remains
available for voice calls

Switch number (1 or 2).

*39 (Switch 1)
*42 (Switch 2)
*9000* (not on
IP Office Server
Edition)
 

Rely+
         
Relay Off
This feature opens the specified switch in the system's external output (EXT O/P) port. This
feature is not supported by Linux based systems. For IP Office Server Edition system, this option
is only supported on IP Office Server Edition Expansion System (V2) units.

Switch number (1 or 2).

*40 (Switch 1)
*43 (Switch 2)
(not on IP Office
Server Edition)
 

Rely-
         
Relay Pulse
This feature closes the specified switch in the system's external output (EXT O/P) port for 5
seconds and then opens the switch. This feature is not supported by Linux based systems. For IP
Office Server Edition system, this option is only supported on IP Office Server Edition Expansion
System (V2) units.

Switch number (1 or 2).

*41 (Switch 1)
*44 (Switch 2)
(not on IP Office
Server Edition)
 

Relay
         
Resume Call
Resume a call previously suspended to the specified ISDN exchange slot. The suspended call
may be resumed from another phone/ISDN Control Unit on the same line.

Exchange suspend slot number.

*23*N#
(A-Law only)
(not on IP Office
Server Edition)
 

Resum
         