Specifications

34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 315
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
IP Office Release
Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button
Forward On Busy
On
This feature enables forwarding when the user's extension is busy. It uses the Forward
Number
destination or, if set, the Forward on Busy Number destination.
If the user has call appearance buttons programmed, the system will not treat them as busy
until all the call appearance buttons are in use.
For IP Office 3.2 and higher,
Forward Internal (User | Forwarding) can also be used to
control whether internal calls are forwarded.


*03
 

FwBOn
         
Forward On Busy
Off
This feature cancels forwarding when the user's extension is busy.


*04
 

FwBOf
         
Forward On No
Answer On
This feature enables forwarding when the user's extension is not answered within the period
defined by their
No Answer Time. It uses the Forward Number destination or, if set, the
Forward on Busy Number
destination.
For IP Office 3.2 and higher,
Forward Internal (User | Forwarding) can also be used to
control whether internal calls are forwarded.


*05
 

FwNOn
         
Forward On No
Answer Off
This feature cancels forwarding when the user's extension is not answered.


*06
 

FwNOf
         
Forward
Unconditional On
This feature enables forwarding of all calls, except group calls, to the Forward Number set for
the user's extension. To also forward hunt group calls,
Forward Hunt Group Calls On must
also be used. For further details see
Forward Unconditional in the Telephone Features
section.
For IP Office 3.2 and higher,
Forward Internal (User | Forwarding) can also be used to
control whether internal calls are forwarded.


*01
 

FwUOn
         
Forward
Unconditional Off
This feature cancels forwarding of all calls from the user's extension. Note: This does not disable
Forward on No Answer
and or Forward on Busy if those functions are also on. For further
details see Forward Unconditional in the Telephone Features section.


*02
 

FwUOf
         
Group Listen Off
Disables the group listen function for the user’s extension. See Group Listen On.
   

GrpListen Off
         
Group Listen On
Using group listen allows callers to be heard through the phone's handsfree speaker but to only
hear the phone's handset microphone. When group listen is enabled, it modifies the hands free
functionality of the short code user’s terminal in the following manner
• When the user’s phone is placed in handsfree / speaker mode, the speech path from the
connected party is broadcast on the phone speaker but the phone's base microphone is disabled.
• The connected party can only hear speech delivered directly by the short code users handset
microphone.
This enables listeners local to the short code user’s phone to hear the connected party whilst
limiting the connected party to hear only what is communicated via the user’s handset.
• Group listen is not supported for IP phones or when using a phone's
HEADSET button.
• Currently connected calls are not affected by changes to this setting. If group listen is required
it must be selected before the call is connected.
   

GrpListen On
         
Headset Toggle
Toggles between the use of a headset and the telephone handset.
   

HdSet
         
Hold Call
This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN exchange, freeing
up the ISDN B channel. The Hold Call feature "holds" the current call to a slot. The current call is
always automatically placed into slot 0 if it has not been placed in a specified slot. Only
available if supported by the ISDN exchange.

Exchange hold slot number or blank (slot 0).

*24*N#
(A-Law only)
(not on IP Office
Server Edition)
 

Hold
         
Hold CW
This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN exchange, freeing
up the ISDN B channel. The Hold CW feature "holds" the current call to an exchange slot and
answers the call waiting. The current call is always automatically placed into slot 0 if it has not
been placed in a specified slot. Only available if supported by the ISDN exchange.

Exchange hold slot number or blank (slot 0).

*27*N#
(A-Law only)
(not on IP Office
Server Edition)
 

HoldCW
         
Hold Music
This feature allows the user to check the system's music on hold. See Music On Hold for more
information.
Optional.
IP Office 4.2+ (not Small Office Edition) supports
up to 4 hold music sources, numbered 1 to 4. 1
represents the System Source . 2 to 4 represent the
Alternate Sources . If no number is specified, the
default system source is assumed.

*34N;
4.2+
 

Music
         
Hunt Group
Disable
This feature disables the user's membership of the specified hunt group. They will no longer
receive call to that hunt group until their membership is enabled again. To use this feature, you
must already belong to the hunt group. See also Hunt Group Enable.

Group number.
  

HGDis
         
Hunt Group Enable
This feature enables the user's membership of a hunt group so they can begin to receive calls to
the specified hunt group. To use this feature, the user must already belong to the hunt group.
This short code can not be used to add someone to a hunt group. This must be done within
Manager's Hunt Group form. Previously in IP Office 3.2 the Set Hunt Group Night Service, Set
Hunt Group Out of Service and Hunt Group Enable short code features toggled. That behaviour is
not supported in 4.0 and higher.

Group number.
  

HGEna
         
Last Number
Redial
This feature allows an extension to redial the last number dialed.
              
MCID Activate
This feature should only be used in agreement with the ISDN service provider and the
appropriate local legal authorities. It allows users with
Can Trace Calls (User | Telephony |
Supervisor Settings) set to trigger a malicious call trace of their previous call at the ISDN
exchange. Refer to Telephone Features Malicious Call Tracing for further details.
              
Mobile Twinned
Call Pickup
This short code feature allows the user to pickup a call ringing or connected at the destination of
their mobile twinning number. This short code can only be used from the primary extension
which is being used for the twinning operation.
Note that the use of mobile twinning requires entry of a Mobile Twinning license and may be
subject to a time profile.
              
Off Hook Station
Enables or disables whether the user's extension acts as a fully hands free unit. Typically this is
used when the answering and clearing of calls is done through an application such as Phone
Manager. This feature is also configurable via Phone Manager.

"Y" for on or "N" for off.
  

OHStn
         
Outgoing Call Bar
Off
Allows a user to switch off their outgoing call bar status. The user or the short code must enter
the users log in code if set in order to be successful.

The user's log in code.
     
 Q2
2008 maint.
Release
      
Outgoing Call Bar
On
Allows a user to switch on their outgoing call bar status.
      

Q2 2008
maint.
Release
      