Specifications

34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 312
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
IP Office Release
Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button
Call Queue
Queue the current call to the destination phone, even when the destination phone is busy. This
is the same as a transfer except it allows you to transfer to a busy phone.

Target extension number.

*33*N#
 

Queue
         
Call Record
This feature allows you to record a conversation. To use this requires Voicemail Pro. Refer to
your local regulations in relation to the recording of calls.
• IP Office 4.0+ provides privacy features that allow users to indicate that a call should not be
recorded. See Private Calls.

Target extension number.
  

Recor
         
Call Steal
This function can be used with or without a specified user target.
• If the specified target has alerting calls, the function will connect to the longest waiting call.
• If the specified target has no alerting calls but does have a connected call, the function will
take over the connected call, disconnecting the original user. This usage is subject to the
Can
Intrude
setting of the user and the Cannot Be Intruded setting of the target. The feature is
independent the intrude settings of the third party to the call.
• If no target is specified, the function attempts to reclaim the users last transferred call if it has
not
been answered or has been answered by voicemail.

Target extension number or blank for last call
transferred.

*45*N# & *46

Actions
Reclaim

Actions Reclaim
Call

Aquire
         
Call Waiting On
Enables call waiting on the user's extension. When on, if the user receives a second calls when
already on a call, they hear a call waiting tone in the speech path.
Call waiting settings are ignored for users with multiple call appearance buttons. In this case the
appearance buttons are used to indicate additional calls. Call waiting is automatically applied for
users with 'internal twinned' phones.


*15 (not on IP
Office Server
Edition)
 

CWOn
         
Call Waiting Off
Disables call waiting on the user's extension. Call waiting may be applied for users with internal
twinned phones regardless of their call waiting settings.


*16 (not on IP
Office Server
Edition)
 

CWOff
         
Call Waiting
Suspend
For phones using call waiting, this feature temporarily disables call waiting for the duration of
the users
next call.


*70
(A-Law only)
 

CWSus
         
Cancel All
Forwarding
This feature cancels all forms of forwarding on the user's extension including "Follow Me" and
"Do Not
Disturb".


*00
 

FwdOf
         
Cancel Ring Back
When Free
Cancels any existing ring back (also known as callback) set by the user.
   

RBak-
         
Change Login Code
Allows a user to change their log in code.

The user's current and new log in codes separated
by a *.
     

Q2 2008
Maint.
Release
      
Clear After Call
Work
This feature can be users who have been configured as CCR agents. It allows them to dial a short code to exit
the After Call W ork (ACW) state as reported by the IP Office Customer Call Reporter (CCR) application.
   

acw
  

4.2 4Q 2008
Maint.
Release
     
Clear Call
This feature can be used to end the current call.


*52
 

Clear
         
Clear CW
This feature is most commonly used to end the user's current call and answer the waiting call.
Note: Call waiting settings are ignored for users with multiple call appearance buttons.


*26
(A-Law only)
(not on IP Office
Server Edition)
 

ClrCW
         
Clear Hunt Group
Night Service
This feature changes the specified hunt group from 'Night Service' mode to 'In Service' mode.
This will not override a hunt group in night service due to a time profile.

Hunt group extension number. For IP Office 4.0+, if
left blank, the short code will affect all
hunt groups of which the user is a member.

*21*N#
 

HGNS-
         
Clear Hunt Group
Out Of Service
This feature changes the specified hunt group from 'Out of Service' mode to 'In Service' mode.
This will not override a hunt group in night service due to a time profile.

Hunt group extension number. For IP Office 4.0+, if
left blank, the short code will affect all
hunt groups of which the user is a member.
  

HGOS-
         
Clear Quota
This feature refreshes the time quota for all services or a specific service.

"Service name" or "" (all services).
  

Quota
         
Coaching Intrusion
This feature allows the you to intrude on another user's call and to talk to them without being
heard by the other call parties to which they can still talk. For example: User A is on a call with
user B. When user C intrudes on user A, they can hear users A and B but can only be heard by
user A.
- The ability to intrude and be intruded is controlled by two configuration settings, the Can
Intrude (User | Telephony | Supervisor Settings) setting of the user intruding and the Cannot Be
Intruded (User | Telephony | Supervisor Settings) setting of target being intruded on. The
setting of any other internal party is ignored. By default, no users can intrude and all users are
set to cannot be intruded.
- ! WARNING
The use of features to listen to a call without the other call parties being aware of that
monitoring may be subject to local laws and regulations. Before enabling the feature you must
ensure that you have complied with all applicable local laws and regulations. Failure to do so
may result in severe penalties

Target extension number.
  

Coach
         
Conference Add
Places any calls the user has on hold into a conference with the user. This feature is useful for
impromptu conferences.


*47
 

Conf+
         
Conference Meet
Me
This feature allows a user to join a specific conference.
For pre-IP Office Release 5 systems, this function is not supported on IP500 systems without an
IP500 Upgrade Standard to Professional license. For IP Office Release 6 and higher, IP500 and
IP500 V2 systems require a Preferred Edition license.

Conference number. This can be an alphanumeric
value up to 15 characters.
  

CnfRv
         
CW
Pick up the waiting call. This feature provides same functionality as pressing the Recall or Hold
key on the phone. Unlike the Clear CW feature, this feature does not disconnect you from the
existing call when the second call is picked up.
              
Dial
This short code feature allows users to dial the number specified to an outside line.

Telephone number.

Various
depending on
locale.
 

Dial
         