Specifications

34. Short Code Features
IP Office Matrix - Release 8.1 (2) P
age 311
Feature Description Telephone Number
2.1 4.0 4.1 4.2 5 6.0 6.1 7.0 8.0 8.1
AOC Previous Call
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
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AOC Reset Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
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AOC Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
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Auto Attendant
This feature is used with embedded voicemail on Small Office Edition, IP406 V2 and IP500 and
IP500v2 systems. It allows the recording of the greetings used by auto-attendant services and
the transfer of calls to that auto attendant. This feature was previously called
Record Greeting.

• For pre-IP Office 4.1
Four system short codes are automatically added for each
auto attendant. These use a telephone number of the form
AA:Name.Y where Name is replaced by the Auto Attendant
name and Y is 1, 2, 3 or 4 for the morning, afternoon,
evening or menu option greeting.
• You can manually delete the short codes or add
additional short codes as required.
• To create a short code to access an auto attendant, for
example to allow internal calls to an auto attendant, omit
the .Y part of the short code telephone number.
• For IP Office 4.1+
Four system short codes (*81XX, *82XX, *83XX and
*84XX) are automatically added for use with all auto
attendants, for the morning, afternoon, evening and menu
options greetings respectively. These use a telephone
number of the form "AA:"N".Y" where N is the replaced
with the auto attendant number dialed and Y is 1, 2, 3 or
4 for the morning, afternoon, evening or menu option
greeting.
• An additional short code of the form (for example)
*80XX / Auto Attendant / "AA:"N can be added manual if
internal dialed access to auto attendants is required.
• For IP Office 4.1+, to add a short code to access a
specific auto attendant, the name method as used for pre-
IP Office 4.1 should be used.
See
Configuration
Settings | Auto
Attendant
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Break Out
This feature is usable within an IP Office Small Community Network. It allows a user on one
system in the network to specify that the following dialing be processed by another IP Office
system on the network as if the user dialed it locally on that other system. This feature is not
supported for SIP extensions.
For pre-IP Office Release 5 systems, this feature requires the IP Offices to have Advanced Small
Community Networking licenses.

The IP Address of the IP Office system, using *
characters in place of . characters.
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
Advanced
Dial BkOut
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Barred
This short code feature can be used for call barring by using the short code as the call
destination. This short code feature was previously called Busy. It has been renamed but its
function has not changed.
When used in an ARS form that has been configured with an Alternate Route, for callers whose
dialing has matched the short code no further routing is applied.
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Busy On Held
When on, busy on held returns busy to new calls when the user has an existing call on hold.
This short code feature is useful when a user does not want to be distracted by an additional
incoming call when they have a call on hold.

Y or 1 for on, N or 0 for off.
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
BusyH
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Call Intrude
This feature intrudes on the existing connected call of the specified target extension. All call
parties are put into a conference and can talk to and hear each other. Use of this feature is
subject to the Can Intrude status of the intruder and the Cannot be Intruded status of the target.
A Call Intrude attempt to a user who is idle becomes a
Priority Call.
• Note that this feature requires conference resources from the IP Office system for the duration
of the intrusion.
• IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be
intruded on. See
Private Calls.
• For IP Office 4.2+, intruding onto an a user doing silent monitoring
(Call Listen ) is turned
into a silent monitoring call.

Target extension number.
 

Actions Intrude

Intru
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• This feature uses system conference resources. If insufficient conference resource are available
it will not be possible to use this feature.
• For IP Office 4.0+ a number of new features are supported for call listening:
• Users can be given privacy features that allow them to indicate that a call cannot be
monitored. See Private Calls.
• IP extensions can be monitored including those using direct media. Previously the monitoring
of IP extensions could not be guaranteed.
• The monitoring call can be initiated even if the target user is not currently on a call and
remains active until the monitoring user clears the monitoring call.
• The user who initiated the call listen can also record the call.
• IP Office 4.2+: Intruding onto an a user doing silent monitoring (Call Listen) is turned into a
silent monitoring call.
• 1400, 1600, 9400, 9500 and 9600 Series phones with a user button can initiate listening using
Call Pickup Any
Pick up the first available ringing call.
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
*30
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
PickA
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Call Pickup Extn
Pick up a ringing call from a specific extension.

Target extension number.

*32*N#
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
CpkUp
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Call Pickup Group
Pick up a call ringing any hunt group of which the user is a member.
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
*31
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
PickG
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Call Pickup Line
Pick up an incoming call which is presenting, held or parked. Pickup executed using Line
Appearance ID specified in Telephone Number. For privacy reasons, Call Pickup Line cannot be
used on a held or parked conference call. As this feature is applied to presenting single party
held / parked calls only, user intrusion settings do not apply. This feature is not supported on T3
phones.

Target Line Appearance ID.
    

Q2 2007
Maint.
Release
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Call Pickup
Members
This feature can be used to pick up any call to an extension that is a member of the Hunt Group
specified. The incoming call can be as a result of a
DID
call to that extension, an internal call to
that extension or an internal or external call to the Hunt Group.
Note that this function will not work for calls to a hunt group member who currently has their
membership disabled.

Group number or "Group name".

*53*N#
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
PickM
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Call Pickup User
Pick up an incoming call which is alerting, parked or held. The pickup uses the user extension
number specified in Telephone Number field of the short code. If there are multiple calls,
priority is given to picking up alerting, then parked and then held in that order of priority. It
cannot be used to pickup conferenced calls. The normal user intrusion features are not applied
to this pickup feature. This feature is not supported on T3 phones.

Target user extension number.
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
Q2 2007
Maint.
Release
       
IP Office Release





Listn

Target extension number.

Call Listen

Default Short
Code
Phone
Manager
Soft-Console
Control
Program
Button






This feature allows a user to monitor another user's call without being heard. Monitoring is
different from call intrusion. Note that this feature requires conference resources from the
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