46. AVAYA Useful Links Useful Avaya Links & E-mails ATAC Call or Email US: SMB Pre-Sales Technical Support atac@avaya.com* 1 720-444-7700 or 888-297-4700 Hours of Operation: 9:00 am-6:00 pm EST Monday-Friday The following links require connection to the Internet! ATAC Call or Email US: EMEA Regional Access atacemea@avaya.com* +44 1483 309078 Hours of Operation: 10:00 am-12:00 am CET, Monday-Friday North America Regional Access atac@avaya.
46. AVAYA Useful Links Avaya Support Site For documentation and software downloads Avaya eBusiness Tools Registration Info: Access to a web-based tool that will provide you with the ability to configure an IPO. EC Voice Configuration Tool SSO Login required and registration! http://support.avaya.com/ How to Register for EC Business Tools Avaya eBusiness Tools: Access to a web-based tool that will provide you with the ability to configure an IPO.
46. AVAYA Useful Links Magic on Hold BP site: You'll find one place to view and download all of the PDF equipment brochures, manuals, as well as general brochures for end users and dealers. Avaya Paging Solutions Site: Main site for Avaya Paging Solution Brochures and Documentation. Avaya UPS Sizing Tool: Site to assist with designing UPS systems. Avaya Headset Selector Wizard: (Plantronics) Main page for Avaya Headset information. Avaya University: Access to Avaya University training home page.
1. Cover AVAYA™ IP Office Product Matrix November 19,2012 IP Office Release 8.1 To the best of our knowledge, this document is based on the most current information available. Although every effort has been made to assure freedom from errors, Avaya Inc. is not responsible for the accuracy of all the information contained in this document. Please check at "marketingtools.avaya.com" or "support.avaya.com" for current IP Office documentation.
2. Feature List IP Office 8.0 Feature List <---- Basic Call Handling <---- Advanced Call Handling <---- Key and Lamp Operation <---- Outbound Call Handling Features <---- Forwarding <---- Avaya Digital and IP Phones <---- Inbound Call Handling <---- Contact Center Features <---- Miscellaneous Features <---- System Short Codes IP Office Matrix - Release 8.
3. IP500 Control Units IP Office IP 500 Control Units The IP500 V2 control unit is compatible with all IP500 base extension and Voice Compression Modules (VCM) cards as well as all external IP500 expansion modules. The IP500 and IP500 V2 are stackable units with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. They provide: <--- IP Office IP500/IP 500V2 Control Unit <--- IP Office 500 Base Cards <--- IP Office 500 Trunk Cards IP Office Matrix - Release 8.
4. IP500 Expansion Modules Manufacture Discontinued The following equipment is no longer sold by Avaya but is still supported by IP Office Release 8.
4. IP500 Expansion Modules Included with Module Power Supply Unit YES YES YES YES YES Power Lead - As of July 1, 2002, the power cord must be ordered separately. The base units and all other module prices have been reduced accordingly.
4. IP500 Expansion Modules Notes 1. A maximum of twenty-seven 4412D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5. Earlier DS30 expansion modules will only support sixteen of these telephones. 2. A maximum of twenty-seven 4424D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5. Earlier DS30 expansion modules will only support sixteen of these telephones. 3.
4. IP500 Expansion Modules 17. Systems running in IP Office Essential Edition support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4-Port Expansion Base Card. The 4-Port Expansion Card comes with 4 Yellow cables and can only be installed in slot 4.
5. Mid-Market Server Edition IP Office Mid-Market Server Edition IP Office Server Edition provides IP Office telephony capabilities, unified communications, mobility and collaboration, provides high availability, ease of use, and low total cost of ownership (TOC). Targeted at the Midsize Enterprise, IP Office Server Edition supports up to 32 sites, 1000 users and comprehensive resilience.
5. Mid-Market Server Edition IP Office Server Edition Solution provides the following features: • A single Server Edition Primary server provides IP Office Server Edition, Voicemail Pro, and Avaya one-X® Portal. • You can optionally add a second Server Edition Secondary server to increase the capacity and ensure resilience. • IP Office Server Edition Solution supports up to 30 expansion systems which provide additional capacity, support analog or digital interfaces, and remote sites.
5. Mid-Market Server Edition Server Edition Components/Feature Breakdown <--- Server Edition Solution Capacities <--- Server Edition Primary Server <--- Server Edition Secondary Server <--- Server Edition Expansion Systems <--- Server Edition Manager <--- one-X Portal for IP Office Server Edition <--- Business continuity <--- Resilience <--- Backup and Restore <--- Security <--- Remote access <--- Licensing IP Office Matrix - Release 8.
6. IPO Control Unit Comparison The following table summarizes the capacities of the IP Office control units/Servers supported by IP Office R8.1 software. IP500 Feature Control Unit Digital Station Ports Control Unit Analog Phone Ports Control Unit ETR Phone Ports Embedded Voicemail Card Slot Integral WAN Port External Expansion Ports DTE Port Audio In (MOH) Port External O/P Switch Port Conference Parties Configuration Memory Voicemail Pro/TAPI WAV Channels Maximum Extension Capacity Digital Phones only.
7. IPO Supported Sets IP OFFICE SUPPORTED TERMINALS <--- IP Office R8.0 & R8.
7. IPO Supported Sets <--- IP Office Set Matrix Program mable Buttons IPO 0 0 4 6 8 (2x4) 12 (2x6) 3 Add-On Software Level IPO CM – – Yes Yes Yes Yes 6.1+ 6.1+ 6.1+ 6.1+ 6.1+ 6.1+ Y Y N N N N – 6.0+ N – 6.0+ Y DBM32 6.0+ Y 4.2 Q4 '08+ 6.0+ 5.0+ 6.0+ 4.2 Q4 '08+ 6.0+ 4.2 Q4 '08+ 6.0+ Y – 1.0-3.0DT N 8 20DS 1.0-3.0DT N 8 20DS 1.0-3.0DT N 8 20DS 1.0-3.0DT N – 1.0-4.2 N – 3.0+ Y – 3.
7. IPO Supported Sets ETR Wireless ETR Wireless 0 0 4135 Nortel TCM Digital Mobile 0 4136 Nortel TCM Digital Mobile Nortel TCM Digital Mobile 0 4145 0 4145EX Nortel TCM Digital Mobile 0 4146 Nortel TCM Digital Mobile Nortel TCM Digital Mobile 0 4146EX 4406D TDM Digital 6 4412D TDM Digital 4424D – 6.0+ N – 6.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 1.0+ N 24 4450 1.0+ N TDM Digital 24 4450 1.
7. IPO Supported Sets Nortel TCM Digital Mobile 0 7420 0 7430 Nortel TCM Digital Mobile 0 7434 Nortel TCM Digital Mobile Nortel TCM Digital Mobile 0 7439 0 7440 Nortel TCM Digital Mobile 0 7444 Nortel TCM Digital Mobile 0 7449 Nortel TCM Digital Mobile 9040 8 (2x4) 12 – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 7.0+ N – 1.0-3.2 Y BM12 7.0+ N 9504 TDM Digital 9508 TDM Digital 24 BM12 7.
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8. IP Office Mobility Solutions IP Office Mobility Solutions Sales or service reps who are always on the road know the challenges: missed calls, phone tag, languishing voice messages, delays in decision making and frustrated customers. Plus the real possibility of missed transactions and lost revenue. Equipped with Avaya IP Office Mobility Solutions, mobile associates never need to miss an important customer call or a question from someone in the office.
8. IP Office Mobility Solutions Twinning Twinning allows a primary extension and a secondary number (internal extension or external number) to operate together as a single telephone, when a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring.
8. IP Office Mobility Solutions External Mobility Mobility functions for employees working not from the office but mobile are enabled either by the IP Office Power User or the IP Office Mobile Worker license. The former Mobile Twinning/Mobility License will continue to work with all the features described below. The mobility functions enabled by these user licenses are Mobile Twinning and Mobile Call Control, as well as one-X Mobile Essential client support.
8. IP Office Mobility Solutions Mobile Call Control This allows a user who has answered a twinned call on their mobile/cell phone to dial a DTMF sequence ** (starstar) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and un-supervised transfers, shuttle (switch between held calls), and conference (Conference add and transfer to a meet-me conference).
8. IP Office Mobility Solutions 3rd Party Mobility Solutions for Use with IP Office Although Avaya offers different mobility solutions as mentioned above, there are areas for further improvement. Together with Avaya DevConnect partners, Avaya is anxious to further extend the usability and functionality of the IP Office system.
8. IP Office Mobility Solutions one-X ® Mobile Preferred for IP Office The one-X ® Mobile Preferred for IP Office is a mobile application available for Android Smartphones and iPhone Smartphones. The one-X ® Mobile Preferred for IP Office application provides rich unified communications capabilities for the mobile workforce and is designed to give mobile users quick access to various forms of communications and help users conduct normal business while on the move.
8. IP Office Mobility Solutions Mobility Solutions Licensing Internal Mobile twinning: • Requires Essental Edition License with release R8.0 and higher External Mobile twinning, Including Mobile one-X Essential Mobility, Mobile Call Back amd Mobile Call Control: • Release 8.
9. Models & Ordering Codes SAP Code *** *** *** <---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---- Description AVAYA™ IP OFFICE PRODUCT LINE LIST Model NPL End of Sale Note: All items with a light purple background are scheduled to go End of Sale Note: All items with a light red background are not available yet Note: All items with a blue background are new with Release 8.
10. Discontinued Models SAP Code Description Model End of Sale AVAYA™ IP OFFICE PRODUCT LINE LIST <---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---<---- User Productivity Profiles IP Office 500V1/V2 Control Unit, Base & Trunk cards and Expan.
11. IP Office Video Softphone IP Office Video Softphone With Release 6.0 IP Office introduced – as part of the Teleworker and Power User profiles – a The IP Office Video Softphone is a full feature telephony client that supports standard telephony features on a PC running supported Microsoft operating systems including new Microsoft Windows 7 or Apples Macintosh computers running Mac OSX 10.6 or above.
11. IP Office Video Softphone IP Office Video Softphone can run in two different operating modes: Softphone client mode: The IP Office Video Softphone provides its own User interface, similar to a standard IP Office telephone for making calls, transferring calls, multiple call appearances or making conference calls. A programmable feature button list allows one-touch access to standard IP Office features. This is the preferred usage scenario for customers not running one-X Portal for IP Office.
11. IP Office Video Softphone Application mode: the IP Office Video Softphone runs in the background and standard call control is accomplished through one-X Portal for IP Office. If run with one-X portal it provides the following additional value: • Consistent user interface when using one-X Portal with a desktop phone, in telecommuter mode or in combination with Softphone. • Off-line call log with updates even when Softphone is not logged in • Additional features of one-X Portal e.g.
11. IP Office Video Softphone Video Support As well as audio calls, IP Office Video Softphone supports end to end video calls on a single IP Office or within an IP Office Small Community Network. Currently, video is limited to end to end calls, no multi-party conferencing is supported.
11. IP Office Video Softphone Feature overview The following feature overview is applicable when using the IP Office Video Softphone in Client mode.
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11. IP Office Video Softphone • Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions. The softphone switches the codec within a call in response to changing network conditions. • Integration with a SIP deskphone, so you can use either the deskphone controls or screens to control a phone call • Compliance to 3261 SIP standard. • Support for these firewall traversal solutions: STUN, TURN, or ICE.
11. IP Office Video Softphone Username and Twinning When logged in to IP Office Video Softphone with their username and password, the user will automatically be logged off from their existing desktop extension, so the user is fully available on their normal number without any additional steps. For users that are using a physical telephone e.g. in the office, this is very convenient as they do not use a different extension for Softphone calls.
11. IP Office Video Softphone Supported Audio and Video Codecs: Softphone supports G.711 and G.729 audio Codecs. Audio Codec negotiation is done by IP Office in order to ensure best quality for local or SCN calls. At login, user can select the default mode, e.g. best quality or low bandwidth for remote operation. For Video, Softphone supports H.263, H.263+ and H.264 Video Codecs with resolution of up to 1280*768 pixels and 30 frames per second.
11. IP Office Video Softphone PC requirements. Processor: • Minimum: Pentium 4 2.4 GHz or equivalent, Video Card with DirectX 9.0c support • Optimal: Intel Core 2 Duo or equivalent. Video Card with DirectX 9.0c support. For HD video, the minimum requirements are Intel Core 2 Duo 2.3 GHz or equivalent, hardware video acceleration, camera, 2GB RAM and DirectX 9.0c support. Memory: • Minimum: 1 GB RAM • Optimal: 2 GB RAM Hard Disk Space: 50 MB Operating System: • Microsoft Windows XP Service Pack 3.
12. IPO Flare Communicator Flare Communicator for IP Office Avaya Flare Communicator is a collaboration software client that delivers an innovative interface for real time communications for Windows and on the iPad. It enables users to handle phone calls, instant messages, presence, enterprise contacts and launch e-mail, all from the same interface. Flare communicator delivers the intuitive graphic design of the Avaya Flare® Experience—"spotlights," media menu, notification bar, and contact cards.
12. IPO Flare Communicator Flare Communicator Solution Architecture Flare Communicator for IP Office communicates with both IP Office and one-X Portal to provide communication and collaboration features. Telephony features such as make/receive calls, hold/un-hold, mute/un-mute, DTMF, MWI etc. are provided by IP Office 500v2 and UC features such as IM, presence, and enterprise contacts are provided by the one-X Portal server. IP Office Matrix - Release 8.
12. IPO Flare Communicator Deployment options Flare Communicator for IP Office is available in two modes: • Flare Communicator • Flare Communicator with telephony-only features The feature set available in each mode depends on your network configuration and the licensing options that you choose. The following sections describe the network requirements for each mode and the features that they support.
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12. IPO Flare Communicator Feature Make and Receive Mute and Unmute DTMF MWI System contacts Personal Contacts Flare Communicator for Windows Flare Communicator for Windows with telephony only features Flare Communicator for iPad √ √ √ √ √ √ √ √ √ √ √ √ √ — √ √ Enterprise contact search Call history logs Dialing rules Instant messaging Presence Simultaneous mode Email √ √ √ √ Note: Stored on the Avaya one-X® Portal server. √ √ √ √ √ Note: Stored locally. Note: Stored locally.
13. Application PC Requirements Applications Min PC & MAC Resourses Intel Pentium Intel Celeron AMD Notes Application Appliance Server dependencies: (CentOS Linux) IMPORTANT: Compatible Servers The compatibility of any particular server PC for the operating system cannot be guaranteed. It is the installers responsibility to ensure that the server platform is compatible with CentOS 5 (http://www.centos.org). A list of tested servers is available at https://hardware.redhat.com/.
13. Application PC Requirements Server Applications dependencies: (See Note 1, 2 and 3 below) VoiceMail Lite 256MB RAM (EOS- 8/3/2009) Any - 1.4GHz clock Any - 1.7GHz clock Any - 1.4GHz clock speed speed speed Attempting to run the applications on lower specification PC’s may cause degradation of operation and will not be supported. VoiceMail Pro Basic Pentium 4 1.4GHz To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.
13. Application PC Requirements VoiceMail Pro + 512MB RAM Compact Contact Min10GB* Center V5 drive CCC (EOS2/3/2010) Any Dual Core Not tested CPU of 2.4Ghz and higher. The separate requirements of Voicemail Pro and CCC must be meet. Athlon XP 3000+ All Athlon 64 chips are supported VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro. Customer Call Reporter D945 Dual Core Not tested AMD Athlon 64 4000+ Also requires MS-SQL 2005.
13. Application PC Requirements Note 1: Note 2: Features No Longer Supported: In addition to the ending of Voicemail Lite support in IP Office Release 5, the following applications are no longer supported in IP Office Release 6.0 and higher. • Delta Server • Customer Contact Center (CCC) • Compact Business Center (CBC) • Conferencing Center • Feature Key Server • Call Status Virtual Server Support: For IP Office Release 8.
13. Application PC Requirements Flare Communicator for IP Office RAM 2 GB with 1.5GB of free disk space Dual-core 2.4GHz. IP Office Softphone Windows & MAC Minimum: 1 GB RAM Optimal: 2 GB RAM Windows: • Minimum: Pentium 4 2.4 GHz or equivalent. • Optimal: Intel Core 2 Duo or equivalent, Video Card with DirectX 9.0c support. 50 MB of free disk space MAC OS: • Mac OS 10.6 or above. • Intel Core i5.
13. Application PC Requirements Receptionist (formerly SoftConsole) 128MB RAM with 1GB of free disk space Pentium III 800MHz clock speed Celeron 3 800Mhz clock speed Athlon B 650MHz clock speed • The IP Office SoftConsole works in conjunction with a physical IP Office extension phone to provide the speech path for calls. It is not supported for use with an IP softphone. • A maximum of four Receptionist applications can be run per SMB system.
13. Application PC Requirements System Monitor 128MB RAM 10GB disk space Pentium III 800MHz. Celeron 3 800Mhz Athlon B 650MHz. For IP Office 4.0 and higher, the System Status Application has been added to provide more easily interpreted information than is provided by Monitor. Two versions of Monitor are included in the IP Office Admin applications suite, one for IP Office 4.0 systems and one for pre4.0 IP Office systems.
13. Application PC Requirements one-X Portal for IP Office User Requirements one-X Portal for IP ANY Office is tested using the current versions of the Internet Explorer, Mozilla Firefox and Safari browsers ANY ANY Note: The Internet Explorer 9 web browser is not supported. IP Office Matrix - Release 8.1 (2) • The browser must be JavaScript enabled. • For sounds, Windows Media Player or Quick Time must be installed with the browser.
14. Server OS Support Windows Operating System support for Release 8.1 This sections summarizes the support for IP Office applications by IP Office Release 8.1. Some specific features of applications may have additional requirements. Those requirements will be details in the appropriate application installation manual. IP Office Applications and Windows Operating System support for Release 8.
14. Server OS Support IP Office Softphone Installation Windows Installation For installation on Windows PCs, access to the following Windows updates, appropriate to the user's version of Windows operating system, is required if not already installed. • Microsoft .NET Framework 4. • Microsoft Visual C++ 2008 SP1. • Microsoft KB967634 Hotfix. • Vista support is only on Business, Enterprise and Ultimate versions. • Windows 7 support is only on Professional, Enterprise and Ultimate versions.
14. Server OS Support Microsoft Outlook Support Where IP Office applications interact with Microsoft Outlook, for IP Office Release 8.1, the versions of Outlook supported are Outlook 2003, Outlook 2007 IP Office Applications Operating System/Service Pack Support Policy When a new PC Operating System or Service Pack is released by Microsoft, Avaya will aim to support the new From Tech Tip 198: OS or Service Pack within 6 months of release.
15. Upgrade Considerations Release R8+ Upgrade Scenarios √ Essential R8+ License created or X Essential License Required Number of Essential H.
15. Upgrade Considerations Additional IP Office R8+ Upgrade Considerations • Do they have any VPN Phone licenses? o This license became obsolete from R6.0 and higher. Will require the Avaya IP Endpoint license. • Do they have IP Phones ? o They will need Avaya IP Endpoint licenses for each extension. • Do they have VCM32/64 and VCM Channels licenses? o Since release R6.0 the VCM32/64 are now fully enabled with 32/64 VCMs.
16. IPO Application Server Avaya IP Office Applications Server Product Overview Avaya leverages the powerful capabilities of the next generation HP® ProLiant DL120 G7 server to provide the reliability, scalability and processing power required for larger scale Avaya IP Office deployments. The application server incorporates Intel’s latest Xeon E3-1220 series processor technology and provides the capabilities required for real-time communications applications in a 1U form factor.
17. IPO Software Compatibility IP Office Software Compatibility This page summarizes the hardware components supported on Control Units 3.0 Control Units 1.0 1.1 1.2 1.3 1.4 2.0 2.1 DT Small Office Edition √ √ √ IP401 √ √ √ √ √ √ √ IP403 √ √ √ √ √ √ √ √ IP406 V1 √ √ √ √ √ √ √ √ IP406 V2 √ √ IP412 √ √ IP500 IP500v2 DL360/120 Server Edition - different releases of core software. 3.0 3.1 3.2 4.0 4.1 4.2 5.0 6.0 6.1 7.0 8.0 8.
17. IPO Software Compatibility Cards IP500 Base Cards IP500 IP500 IP500 IP500 IP500 IP500 IP500 IP500 IP500 Phone 2 Phone 8 Digital Station 8 Card Carrier VCM32 VCM64 VCM32 V2 VCM64 V2 4-Port Expansion [1] [2] IP500 ETR6 [1] IP500 Combination ATM [1] IP500 Combination BRI [1] IP500 TCM 8 C110 Unified Communications Module[3] 1.0 1.1 1.2 1.3 1.4 2.0 2.1 - - - - - - - - - - - - - - 3.0 3.0 3.1 3.2 4.0 4.1 4.2 5.0 6.0 6.1 7.0 8.0 8.
17. IPO Software Compatibility 1600 Series Phone [1] 1603 1603-I 1603SW 1603SW-I [1] 1608 1608-I [1] 1616 1616-I 1. 4.2 Q4 '08+. 20 Series Phone 2010 2030 2050 20CC 20DT 2400 Series Phone 2402D 2410D 2420 3600 Series Phone 3616 3620 3626 3641 3645 3700 Series Phone 3701 3711 3720 3725 3740 3749 3800/3900 Series Phone 3810 3910 3920 4100 Series Phone 4135 4136 4145 4145EX 4146 4146EX 1.0 1.1 1.2 1.3 1.4 2.0 2.1 - - - - - - - 1.0 1.1 1.2 1.3 1.4 2.0 2.
17. IPO Software Compatibility 4400 Series Phone 4406D 4412D 4424D 4600 Series Phone 4601 4602IP 4602SW 4606 4610SW 4612 4620 4621 4624 4625 5400 Series Phone 5402 5410 5420 5600 Series Phone 5601 5602IP 5602SW 5610SW 5620 5621 6400 Series Phone 6408D 6416D 6424D 7400 Series Phone 7420 7430 7434 7439 7440 7444 7449 9000 Series Phone 9040 9500 Series Phone 9504 9508 1.0 1.1 1.2 1.3 1.4 2.0 2.1 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ 1.0 1.1 1.2 1.3 1.4 2.0 2.
17. IPO Software Compatibility 9600 Series Phone 9608 9611 9620L 9620C 9621 9630G 9640 9640G 9641 9650 9650C B100-Series Phone B149 B159 B179 ETR Series Phone ETR6 ETR6D ERT18 ETR18D ETR34 ETR34D M-Series Phone M7100 M7100N M7208 M7208N M7310 M7310N M7324 M7324N T-Series Phone T7000 T7100 T7208 T7316 T7316E T7406 T7406E ACU T3/T3IP Series Phone T3 T3 T3 T3 T3 T3 Compact Classic Comfort IP Compact IP Classic IP Comfort 1.0 1.1 1.2 1.3 1.4 2.0 2.1 - - - - - - - 1.0 1.1 1.2 1.3 1.4 2.0 2.
18. Voicemail Feat. Comparisons IP Office Preferred Edition VoiceMail Pro IP Office Essential Edition Embedded Voicemail IP500 V2 Yes Yes (does not use VCM resources) IP500 V1 Yes* Yes (does not use VCM resources) Application Server Linux DL120 Yes NA R8.0+ UC Module Linux Yes NA R8.1+ SE HP Server Linux DL360/DL120 Yes NA Feature Platform Support Voicemail Pro Features running on Linux - UC Module, Application Sever or DL360/DL120 Voicemail Pro runs on both Windows and Linux servers.
18. Voicemail Feat. Comparisons *IP Office 500 R4.0 to R4.2 running in IP Office Professional Edition mode only. Capacities Number of Mailboxes supported Maximum No. of Concurrent Calls (ports) Voicemail Storage Size No Limit - Limited only by IP Office configuration. Up to 40 dependent on license for IP500V2 and UC Module. Up to 100 on DL360 SE, and 40 on DL120 SE. UC Module: 380 hours of voicemail storage,accounting for logging which will use storage. PC/Server dependent on hard disk space.
18. Voicemail Feat.
18. Voicemail Feat. Comparisons Breakout to Reception Internal and external. Internal and external. 1 Requires UMS (enabled through the Power User, Office Worker and the Teleworker licenses) and MS Exchange Server 2007/2010 with a mobility solution (for example a Blackberry) - not provided by Avaya. 2 Intuity mode only.
19. Voicemail Prompts IP Office Voicemail Prompt Comparisons <--- Preferred/Server Edition IP Office Mode <--- Preferred/Server Edition Intuity Mode <--- Embedded/Essential Voicemail IP Office Edition <--- Essential Voicemail IP Office Partner Edition <--- Essential Voicemail IP Office Partner/Basic Edition/ (Intuity Mode) IP Office Matrix - Release 8.
20. Voicemail Pro Actions VoiceMail Pro Actions International Time Zone Support International Time Zone support in Preferred Edition gives the customers with a multisite environment (IP Office SCN network) in different time zones the ability to get the right time stamps and announcements for the local time zone of the IP Office switch they are connected to. • Each personal voicemail recording will have the timestamp of the local switch • Each announcement e.g.
21. One-X Portal For IP Office one-X Portal for IP Office The Avaya one-X™ Portal for IP Office is an application that provides users control of their telephone from a networked PC. Avaya one-X™ Portal for IP Office can be used with any IP Office extension; analog, digital or any IP telephones, wired or wireless, and is available as part of the IP Office Office Worker, Power User or Teleworker user licenses only.
22. User Call Control Compare Phone Manager Lite Feature Web browser based OS independent (Windows, Linux, Mac support) Click to dial Citrix/terminal server support Inbound/outbound call handling. Phone call control. Configure phone preferences. Configure keyboard short cuts. CLI (ANI) / Name display. Speed dial / Busy Lamp Field management. – – – – Yes Yes Yes Yes Yes Yes - 15 icons maximum. Phone Manager Pro and PC SoftPhone – – – – Yes Yes Yes Yes Yes Yes - 100 icons maximum per tab.
23. Customer Call Reporter Customer Call Reporter Overview Contact Centers are a requirement at nearly every level of business, from very small informal groups of 5 or 10 "customer service reps", to large formal campaigns that can involve thousands of agents. However, customers in the small business market are generally very nervous about making such a high profile investment in a "contact center solution.
24 IPO Support Services Avaya IP Office Support Services Overview IPOSS - Offer Definition The Avaya IP Office Support Services (IPOSS) offer provides manufacturer support to maintain and support Customers' IP Office systems and applications. The offer will be available with the launch of IP Office Release 8.1, and future releases. The Avaya IP Office Support Services portfolio provides global service options designed to maintain and support IP Office.
24 IPO Support Services IPOSS Maintenance Calls Handled by Avaya –Distributors no longer handle IPOSS maintenance calls –Partner/Customer calls Avaya directly for maintenance issues –Maintenance support from Avaya requires a contract to be in place for the specific Customer location Go-to-Market Models: Flexible Partner-Oriented Service Options Remote Technical Support through Wholesale or Co-Delivery Wholesale Model Services sold on partner contract – remote services delivered by Avaya Reduces partner
24 IPO Support Services Promotional Entry Pricing – 1 year, USD List Will have 1, 3 and 5 year terms, all total pre-pay Quoting IPOSS Easy to quote and order thru Distributor or Avaya tools •One material code (per server type) Optional Parts: •BASE OFFER: Remote Technical Support + Upgrade •Optional Parts: Next Business Day, 4 hour •Optional Avaya On-Site dispatch in US •EC Parts look up tool available to check part delivery options based on customer location Migration of Customers on older technology
25 IPO Basic & Partner Mode IP OFFICE R8.1.52 Basic Edition & Basic Edition – PARTNER® Mode This mode is only available in North America and Mexico locales. <--- What's the Difference? IP Office Port Types - Link to IPO KB Link to IPO KB R8.1 Basic Edition & Basic Edition Partner Mode System Features <--- Feature Descriptions <--- Hardware Support Summary <--- IP Office Basic & Partner Mode Sets IP Office Matrix - Release 8.
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27. System Status Application System Status Application Overview The System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems locally or remotely. SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of real-time events, historical events, status and configuration data to assist fault finding and diagnosis.
27. System Status Application NEW! For R5.0 IP Telephony Quality of Service (QoS) Reporting • Ability to send RTCPMON packets from Avaya H323 IP phones when registered to IP Office. • Collect Quality of Service (QoS) data from RTCPMON packets and other RTCP packets. • System Status Application (SSA) displays QoS data in extension/trunk status screens. • SSA and SNMP alarms are raised at the end of a call/RTP-session.
27. System Status Application • System Resources IP Office includes central resources that are utilized to perform various functions. Diagnosing these resources is often critical to the successful operation of the system. This includes details on resources for VCM, Voicemail and conferencing. Voicemail Channels Conference Channels Data Channels VCM Channels Modem Channels • Details (IP500 and IP500 V2 only) This button allows additional information to be displayed.
27. System Status Application • Diagnosing these resources is often critical to the successful operation of the system. • SSA can be launched independently or from IP Office Manager and there can be up to two (2) SSA clients connected to an IP Office unit at one time. Note: SSA is not a configuration tool for IP Office systems. For information on configuration, refer to IP Office Manager Enhancements with Release 4.
28. Technical Specificatons General Expansion Modules Width 445mm/17.5" Height 71mm/2.8" Depth 245mm/9.7" Dimensions IP500V1/V2 Width 445mmm/17.5" Height 73mm/2.9" Depth 365mm/14.4" HP DL360G7 and HP DL120 Server Edition 1U Rack form factor (1.75"), less than 28 inches (70.5 cm) deep Dimensions(H x W x D) (with bezel) 1.70 x 16.78 x 27.25 in (4.32 x 42.62 x 69.22 cm) The recommended minimum clearance, front and rear, for the connection of cables and other devices is 75mm/3".
28. Technical Specificatons HP DL120360G7 Server Edition Input Requirements for Standard 400W PSU: Rated Line Voltage 100 to 240 VAC Rated Input Current 3.41 Amps (at 120VAC) to 1.
28. Technical Specificatons Interface DTE Port Information • IPO 406 V2, IP412 and IP500: 9 way D-type female connector,V.24/V.28 EU Interfaces: • BRI: RJ45 sockets. ETSI T-Bus Interface to CTR3 for Pan European Connection. • PRI E1: RJ45 socket. ETSI T-Bus Interface to CTR4 for Pan European Connection. • PRI T1/J1: RJ45 socket: FCC Part 68/JATE connection. ISDN Ports USA Interfaces: • PRI T1 Service: Ground Start (GS) – Default, E&M, 56k data for 5ESS, 56/64/64 restricted for 4ESS.
28. Technical Specificatons • RJ45 sockets: Auto-negotiating 10/100 BaseT Ethernet (10/100Mbps). • IPO 412: This module has 2 LAN ports acting as a half-duplex layer-3 LAN switch. Both ports are fixed MDI crossover ports. In the IP Office configuration, port 1 is LAN1, port 2 is LAN2. configuration, the LAN ports are on LAN1, the WAN port on LAN2. LAN • IPO 406V2: This module has 8 LAN ports acting as a full-duplex layer-2 LAN switch. Ports are auto-MDI/MDIX.
29. UPS & Power Consumption IP Office Specific VA Values The web site http://ups.avayaups.com provides a calculator into which you can enter the equipment you want supported on a UPS. It will then display various UPS options. The site uses VA values for typical IP Office systems. However, if more specific values are required for a particular system, the table below can be used to enter values. Note that the numbers are for reference only.
29. UPS & Power Consumption IP Telephone Power Consumption Measured in Watts using an IEEE 802.3af power supply at 48V. This table shows the power consumption of the phones. A protocol for describing Powered Device (PD) load requirements (Class 0 is 0 watts to 12.95 watts, Class 1 is 0.44 watts to 3.84 PoE Power Consumption (Watts) Class Conserv Telephone Worst (IEEE Typical ative Case 802.3af) Mode 1120E W1120ENTYS03xA -Class 3 7 10.50 NTYS03xCE6 1120E NTYS03xDE6 Class 3 4.6 1120E NTYS03xEE6 Class 2 4.
29. UPS & Power Consumption *There is a sticker on the back of the 1616 which will provide the material code. If the material code is 700450190 or 700458540, the **The 4620SW that require Class 3 power can be identified by the ethernet jacks that point straight out of the back of the telephone, ***Note: when using the 1616 phone with more than 1 BM32, an external power supply is needed. Note1: The EU24 adds less than 1W to the 4620 and 462xSW numbers. The EU24BL (1.
30. Handset Cable Lengths Telephone Extension Cable Lengths The table below details the maximum total cable distances for DS and analog extensions using different cable types. Telephone Set Type 9500 Series ETR Phones 1400 Series 2400/5400 Series 4406D 4412D 4424D 6400 Series T3 Series (Upn) Analog Phones M7000&T7000 Series Unshielded Twisted-Pair (UTP) - 50nf/Km AWG22 AWG24 AWG26 (0.65mm) ( 0.5mm Ø) (0.4mm) 1200m - 3937' 305m/1000'.
31. Protocols Protocol RFC Description The IP Office supports the following protocols and standards: V.120 --A standard Rate Adaption mechanism. V.110 --A standard Rate Adaption mechanism. PPP RFC 1661 Point to Point Protocol. LCP RFC 1570 Link Control Protocol. MP RFC 1990 Multi-Link (Point to Point) Protocol. IPCP RFC 1332 Internet Protocol Control Protocol. PAP RFC 1334 Password Authentication Protocol.
31. Protocols Session Initiated Protocol (SIP) • Rec. E.164 [2] - ITU-T Recommendation E.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √ √ √ √ √ X Group name enclosed in " " double- quotes or group number. X √ X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] User name enclosed in "doublequotes". . X √ X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] Appearance -> Optional text label. Appearance a= X √ X X √ √ X √ √ X √ √[*] √ √ √ √ √ 3.
32. Button Feature List √ √ 1.0+ Emulation -> Abbreviated Dial AD X X √ X √[1] √[1] √ √[1] √ X X X Abbreviated Not supported. Provided for CTI emulation only . Allows a user to enter a Dial Pause pause character when programming an abbreviated dial. 1.0+ Pause X X X X √[1] √[1] √ √[1] X X √ Abbreviated Not supported. Provided for CTI emulation only. Allows a user to program Dial abbreviated dialing numbers against other programmable buttons.
32. Button Feature List Emulation -> Call Pickup None Cancel Not supported. Provided for CTI emulation only. Cancels the last Leave Leave Word Word Calling message originated by the user. Calling Consult Not supported. Provided for CTI emulation only. 1.0+ Dial Intercom 1.0+ Emulation -> Cancel Leave Word Calling Emulation -> Consult Emulation -> Dial Intercom Directed Call Pickup Call an extension and have the call automatically answered on speaker phone after 3 beeps.
32. Button Feature List X X 1.0+ Emulation -> Group Paging User number or name or group GrpPg number or name. · For IP Office 4.0+, on large display phones, if configured without a preset target this type of button will display an interactive button menu for target selection. X X 1.4+ Miscellaneous - None or FF (IP Office 4.1+). > Headset Toggle HdSet √ 1.0+ Emulation -> Inspect None Inspt 1.0+ Emulation -> Internal AutoAnswer 1.0+ Optional.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series X √ √[1] √ √[1] √ X √ √ √ √ √ √[2] Send All Calls Sets the user's extension into 'Do Not Disturb' mode. Callers, other than those on the user's do not disturb exception list, receive busy or are diverted to the users voicemail mailbox. Note that with a call already connected and other calls already alerting, enabling Do Not Disturb will not affect those calls already existing.
32. Button Feature List Advanced -> Dial -> Break Out Optional. The system name or IP BkOut address of the required IP Office or Breakout system can be specified. If no system name or IP address is set, on display phones a list of systems within the Small Community Network is displayed when the button is pressed. X X X 1.1+ Advanced -> Busy -> Busy on Held 1 for on, 0 for off. X X 1.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √ √[1] √ X √ √ √ X X X[2] 1.1+ Advanced -> Call -> Call Record None Recor or Record X √ X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] IP Office Matrix - Release 8.
32. Button Feature List X 1.1+ Advanced -> Call -> Call Steal User number or blank for last call transferred. Aquir or Aquire X X X X √[1] √[1] √ √[1] X X √ X √ √ 1.1+ Advanced -> Call -> Call Waiting Off None CWOff X X X X √[1] √[1] √ √[1] X X √ X √ √[1] IP Office Matrix - Release 8.
32. Button Feature List 5600 Series 6400 Series 7400 Series 9500 Series 9600 Series M-Series T-Series T3/T3 IP Series √ X √ X X X X X[2] X X X X √ X √ √ √ [1] √ √ X √ X X X X X FwdOf or Call Forward Off RBak- X X X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X [2] None X X X X √[1] √[1] √ √[1] X X √ X [1] √ √ √ [1] √ √ X √ X X X X X [2] Channel number.
32. Button Feature List Dial Direct Call an extension and have the call automatically answered on speaker phone after 3 beeps. The extension called must support a handsfree speaker. If the extension does not have a handsfree microphone then the user must use the handset if they want to talk. If the extension is not free when called, the call is presented as a normal call on a call appearance button if available. · For IP Office 4.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √ √[1] √ √[1] √ X √ √ √ √ √ X[2] 1.4+ Extension port ID number. DialP or Dial Extn by Id X X X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] Telephone number DSpch or Dial Speech X X X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] Dial V110 The call is presented to local exchange as a "Data Call". 1.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √ √[1] √ X √ √ √ √ √ X[2] Follow Me To Leaving the extension blank prompts the user to enter the extension to which their calls should be redirected. IP Office 4+ user's with a login code will be prompted to enter that code when using this function. 1.1+ Advanced -> Follow Me -> Follow Me To User name or user number or blank FolTo for number entry when pressed .
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32. Button Feature List X X √[1] √[1] √ √[1] X X √ X √ √ X X √[1] √[1] X √[1] X X √ Advanced -> Relay -> Relay Off Advanced -> Relay -> Relay On Advanced -> Relay -> Relay Pulse Advanced -> Call -> Resume Call Advanced -> Call -> Retrieve Call Advanced -> Miscellaneous > Ring Back When Free Switch number (1 or 2). Rely- X X X Switch number (1 or 2). Rely+ or Relay On X X X Switch number (1 or 2). Relay or Relay Pulse X X X X √ ISDN Exchange slot number.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √ √ √ √ √ X[2] X X X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] X X X X √[1] √[1] √ √[1] X X √ X √ √[1] √ √[1] √ X √ √ √ √ √ X[2] 0 to 10 as follows: • 0 = Default system ring. • 1 = Ring Normal (varies according to system locale). • 2 = Ring Type 1: 1 on/2 off/... • 3 = Ring Type 2: 0.25 on/0.25 off/0.25 on/0.25 off/0.25 on/1.75 off/... • 4 = Ring Type 3: 0.
32. Button Feature List 6400 Series 7400 Series 9600 Series M-Series T-Series T3/T3 IP Series √[1] √ X √ √ √ √ √ X[2] Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN exchange, freeing up the ISDN B channel. The call is placed in exchange slot 0 if a slot number is not specified. Only available when supported by the ISDN exchange Suspend CW Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN exchange and answer the call waiting.
32. Button Feature List T-Series T3/T3 IP Series M-Series 9600 Series 9040 9500 Series 7400 Series 6400 Series 5600 Series 5400 Series 4600 Series 4400 Series 3810 4100 Series 3700 Series 3600 Series 20 Series 2400 Series 1600 Series Default Label Analog Action Data 1400 Series Action Status Ind Description User Admin Button Feature Toggles IP Office Phone Support IP Office Software Level Note 1 Dir - Directory. Drop - Drop. HFAns - Internal Auto-Answer. Timer - Timer.
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34. Short Code Features IP Office Release 5 Feature Description Telephone Number Default Short Code Phone Manager Soft-Console Control Program Button 2.1 4.0 4.1 4.2 6.0 6.1 7.0 8.0 8.1 AOC Previous Call Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone Manager. AOC Reset Total Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone Manager.
34. Short Code Features Feature Description Call Queue Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer except it allows you to transfer to a busy phone. Call Record This feature allows you to record a conversation. To use this requires Voicemail Pro. Refer to your local regulations in relation to the recording of calls. • IP Office 4.0+ provides privacy features that allow users to indicate that a call should not be recorded.
34. Short Code Features Feature Description Dial 3K1 Sets the ISDN bearer capabilities to 3.1Khz audio call. Dial 56K Sets the ISDN bearer capabilities to 56Kbps data call. Dial CW Call the specified extension number and force call waiting indication on if the extension is already on a call. If the user has call appearance buttons programmed, call waiting will not get activated. The next incoming call will appear on an available call appearance button.
34. Short Code Features Feature Description Do Not Disturb Exception Add This feature adds a number to the user's "Do Not Disturb Exception Numbers List". This can be an internal extension number or external ICLID. For further details see Do Not Disturb (DND) in the Telephone Features section. Do Not Disturb Exception Delete Do Not Disturb On This feature removes a number from the user's "Do Not Disturb Exception List". For further details see Do Not Disturb (DND) in the Telephone Features section.
34. Short Code Features Feature Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward Unconditional On Forward Unconditional Off Telephone Number Default Short Code This feature enables forwarding when the user's extension is busy. It uses the Forward Number destination or, if set, the Forward on Busy Number destination. If the user has call appearance buttons programmed, the system will not treat them as busy until all the call appearance buttons are in use.
34. Short Code Features Feature Description Default Short Code Phone Manager Soft-Console Control Telephone Number Parks the user's current call into the specified park slot number. The call can then be retrieved by other extensions (refer to the appropriate telephone user guide). While parked the caller hears music on hold if available.
34. Short Code Features Feature Retrieve Call Ring Back When Free Secondary Dial Tone Set Absent Text Set Account Code Set Authorization Code Set Hunt Group Night Service Set Hunt Group Out Of Service Set Inside Call Seq Description Retrieves a call previously held to a specific ISDN exchange slot. This feature sets a ringback on the specified extension.
34. Short Code Features Feature Set Wrap Up Time Speed Dial Shutdown Embedded Voicemail Description Allows users to change their Wrap-up Time (User | Telephony | Call Settings) setting, which specifies the amount of time, after disconnecting from a call, before the user can take another call. • Other phones or applications monitoring the user's status will indicate the user as still being busy (on a call). • Hunt group calls will not be presented to the user.
34. Short Code Features Feature Description Telephone Number Default Short Code Voicemail On This feature enables the user's voicemail mailbox to answer calls which ring unanswered or arrive when the user is busy. It does not disable the voicemail mailbox being used as the target for other functions such as call recording or messages forwarded from other mailboxes. For IP Office 3.2, the Voicemail On and Voicemail Ringback On short code features toggled. For IP Office 4.
35 Short Code Examples Short Code Parameters - Understanding Short Codes The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed can be used as parameter for the feature. WARNING User dialing of emergency numbers must not be blocked by the addition of short codes. If short codes are added, the users ability to dial emergency numbers must be tested and maintained.
35 Short Code Examples Short Code Field Characters Telephone Number Field Characters Character Meaning A Allow Outgoing CLI Allow the calling party number sent with the call to be used. This character may be required by service providers in some locales. C Use Called Number Field Place any following digits in the outgoing call's Called number field rather than the Keypad field. D E h I K l L N p Wait for Connect Wait for a connect message before sending any following digits as DTMF.
35 Short Code Examples S SS Calling Number Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or withhold CLI setting associated with the call, the short code characters A or W should be used respectively. • Outgoing CLI Warning Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service.
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36. Short Code Defaults *55 *57*N# *66*N# *70 *70*N# *71*N# *9000* *91N; *92N; N N N Blank N N "MAINTENANCE" N".1" N".2" 9N N ? .
37. TAPI Functions Supported TAPI Functions Supported on IP Office TAPI Functions Supported on IP Office TAPI Link Lite provides the following functionality for TAPI 2.
37. TAPI Functions Supported TAPI 3.0 functions supported The following functions are supported using TAPI 3.
37. TAPI Functions Supported Device-Specific Data The • • • • • • • • • • • • • • • • • • • • • following table shows the device specific data available via TAPI.
37. TAPI Functions Supported DevLink Fields The following table shows the device specific data available via DevLink.
38. IP Office Demo Options IP Office Power Demo Kits There are changes to the Power Demo Kits, as well as the introduction of a laptop based demo capability, called Anywhere Demo, with the General Availability of IP Office Release 8.1. Existing Power Demo Kits maybe be upgraded to IP Office Release 8.1 by completing Appendix B of this Product Update. As in the past, Appendix B licenses are provided free of charge.
38. IP Office Demo Options Optional HD Video Demonstration Equipment Avaya is making its 1010 and 1040 HD video solutions available to Business Partners in order to demonstrate the full capability of IP Office. These units will be offered with a further discount of 15% off list price. They are for demo purposes only and cannot be supplied or sold to an end user.
38. IP Office Demo Options 96x1 IP Phone Demo Equipment A new ‘phone demo kit’ is available consisting of all Avaya IP Phones. It is primarily designed to work in conjunction with the new IP Office Anywhere Demo as it contains a PoE switch to connect the laptop and power the Phones. It can optionally be ordered to support the Power Demo. IP Telephony 9608 IP Telephony 9611 IP Telephony 9641 ERS 3500GT POE SWITCH Note 1: This bundle does not include the power cord for the POE switch.
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38. IP Office Demo Options Application License Upgrades From time to time Avaya introduces new features and applications to IP Office. Some of these are enabled with a license ‘key’. Avaya wants to ensure Partners remain current and have the ability to demonstrate every application on IP Office. To apply for new licenses (free of charge) Partners are to complete the attached form (see Appendix B Additional licenses for Existing Demo Kits Authorization Form). Avaya CAM or NAM countersignature is required.
39. Mergeable List Mergeable Settings The table below shows the configuration entries for which changes can be merged and those that require a system reboot. The Send Configuration menu shown when sending a configuration to the IP Office automatically indicates when the configuration is mergeable. Mergeable System - System 3.2+ Pre-3.
40. IP Office Ports IP Office Ports The list below details many of the IP ports used by IP Office control units and IP Office applications. Many of these are standard ports for different IP traffic protocols. Indicates a port on the IP Office control unit. indicates a port on the PC running an IP Office application. * Indicates that the port and or protocol can be changed. Port Protocol Function 25* SMTP TCP Email system alarms from the IP Office to SMTP server. For IP Office 4.
40. IP Office Ports Application Specifc IP Office Application Server Port Component 7070 HTTP/HTTP Access 22 SFTP Access IP Office Manager Port Component Location - %ProgramFiles%\Avaya\IP TCP 50802 IP Office Manager Manager\manager.exe TCP 50804 TCP 50812 UDP 50798 SoftConsole Port Component Location - %ProgramFiles%\Avaya\IP UDP 50796 SoftConsole SoftConsole\SoftConsole.exe UDP 50799 Phone Manager Port Component Location - %ProgramFiles%\Avaya\IP Phone Manager\PhoneManager.
40. IP Office Ports 8069 8080 8082 9092 This port is used for web socket based delivery. Open this port on the machine that runs the one-X Portal for IP Office. Default HTTP browser access port. This port number can be changed during installation. The database component of the one-X Portal for IP Office uses this port. This port is used by the Database client listener.
41. Locale Codes Supported Country Locales When a new or defaulted system's configuration is first opened in Manager, the value set in the Locale field should always be checked and changed if necessary. The system's Locale sets factors such as the default ringing patterns and caller display settings. The locale also controls the language that a voicemail server will use for prompts. Users and incoming call routes can also be set to a locale.
42. Release History IP Office Release History <--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--- Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release Release 8.1 GA July 16, 2012 8.0 Q1 2012 Maintenance Release - 09 April 2012 8.0 GA December 12, 2011 7.0 GA March 23, 2011 6.1 GA November 29, 2010 6.0 Q3 August 25, 2010 Maintenance Release 6.
43. IP Hardphone Power Options IP Office IP Hard Phone Power Options Local Power Options In order to prepare for changes in future EMC requirements, Avaya is announcing, effective July 2, 2007, the 1151D1 and 1151D2 Terminal Power Units for IP Phones. These new Power units will be for IP phones only and will be replacing the current 1151C1 and 1151C2 Power Unit versions on IP phones. Although we are announcing the new 1151D1 and 1151D2 units, the July ASD will still configure 1151C units.
44. 8.1 CD's & Software Builds The build numbers are for R8.1 Q3-2012 Maintenance Release (8.1.52) September 25, 2012 and contains the following application builds Admin CD Version - R8.1 1 DVD 700503230 IP Office Firmware IP Office Manager SSA Viewer Network Viewer SysMonitor UpgradeWiz Java Run Time Environment (JRE) IP Office Unit Firmware IP500 IP500V2 Pots Module PotsV2 Module DCP Module DCPV2 Module SO Module ATM Module DS30A/16A Module 4600/5600 H.
44. 8.1 CD's & Software Builds 96x1 H.
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44. 8.1 CD's & Software Builds VoiceMail Pro CD Version 8.
45. IP Office DevConnect Plantronics Voyager PRO UC v2 Bluetooth Headset with Avaya 9641G IP Telephone on Avaya IP Office 8.0 - Issue 1.0 (286 kb) 10/11/2012 Bell Canada SIP Trunking with Avaya IP Office 8.1 - Issue 1.0 (3192 kb) App Note 10/11/2012 App Note Resource Software International Cloud Call Accounting 2.1 with Avaya IP Office 8.
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45. IP Office DevConnect NMS Adaptive Progressive Dialler with Avaya IP Office R8.0 using Avaya IP Office TAPI Service Provider NMS Adaptive is a Computer Telephony Integration platform that provides call control, media blending, progressive and predictive dialling and monitoring functionality to end users. Adaptive Desktop allows operators to control making and receiving calls via an Avaya deskphone registered to the Avaya IP Office.
45. IP Office DevConnect Avaya IP Office 8.0 with AT&T Mobility in Puerto Rico SIP Trunk Service - Issue 1.0 (1175 kb) 6/14/2012 App Note Revolabs FLX SIP Conference Phone and Avaya IP Office - Issue 1.0 (1031 kb) 6/6/2012 App Note Broadview Networks Broadspeed SIP Trunking with Avaya IP Office - Issue 1.0 (947 kb) 6/1/2012 App Note Edgewater Networks Enterprise Session Border Controllers supporting SIP Trunk Connectivity between sites with Avaya IP Office 8.0 - Issue 1.
45. IP Office DevConnect BBX Technologies Vuesion Multimedia Contact Center Callback Number Queuing Module with Avaya IP Office 8.0 BBX Technologies Vuesion Multimedia Contact Center provided skill based routing and announcements by using the SIP User, TAPI, and DevLink interfaces from Avaya IP Office. The Callback Number Queuing module enables customer’s position in the queue to be remembered, and for the agent to initiate the call back to the customer via the TAPI make call capability. - Issue 1.
45. IP Office DevConnect Polycom SoundStation Duo running UC software release 4.0.2 with Avaya IP Office Release 8.0 Polycom SoundStation Duo™ dual-mode analog and IP conference phone provides the ultimate in deployment flexibility and best-in-class investment protection - Issue 1.0 (1764 kb) 4/19/2012 Avaya IP Office 8.0 with the Telmex SIP Trunk Service in Colombia - Issue 1.0 (1388 kb) 4/19/2012 App Note App Note Polycom Inc. 10905 E.
45. IP Office DevConnect dvsAnalytics Encore 2.3.1 with Avaya IP Office 8.0 - Issue 1.0 (1045 kb) The Encore Suite includes voice recording, screen recording, agent scorecards, and reporting and analytics all designed to give you a 360 degree view of each customer's experience. Encore Voice Recording includes 100% or selective recording; security and encryption; a powerful Filter Wizard that searches & retrieves recordings; and certified integrations with all major telephony switches.
45. IP Office DevConnect Avaya IP Office Release 8.0 with AT&T IP Flexible Reach SIP Trunk Service - Issue 1.0 (3277 kb) March 19, 2012 App Note Oak Telecom 7 Albany Park Cabot Lane Poole, Dorset BH17 7BX United Kingdom +44 0800 9889 625 +44 0800 9889 626 www oak co uk AT&T 6500 West Loop South Bridgewater, Texas 77401 United States 908-658-2123 908-658-2449 www att com Komutel Inc.
45. IP Office DevConnect ICR Evolution Software with Avaya IP Office R7 using Avaya IP Office TAPI Service Provider Issue 1.0 (6048 kb) ISV Call center CTI solutions EVOLUTION is a 100% software solution for the efficient operation and management of Contact Centers. We provide SMEs and large companies with leading technology that returns the maximum benefit from interactions with their customers, through an efficient and flexible tool that easily integrates into existing infrastructures.
45. IP Office DevConnect Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0 (1264 kb) Jan 13, 2012 App Note Avaya IP Office IP500 R7.0 with 2Ring TAS v3.2.4 - Issue 1.0 (971 kb) Jan 13, 2012 App Note Avaya IP Office 7.0 with AT&T Mobility SIP Trunk Services in Puerto Rico, using SIP Trunk Registration and Digest Authentication - Issue 1.0 (969 kb) Jan 11, 2012 App Note SIP Trunking Using Verizon Business IP Contact Center VoIP Inbound and Avaya IP Office Release 8 - Issue 1.
45. IP Office DevConnect Telesoft PMSI-Desk 4.10 with Avaya IP Office 7.0 TeleSoft is a pioneer in introducing Telephone Call Accounting Solutions to the Indian market. We have multiple products in Telephone Call Data Analysis- from basic Call Data Analysis software to full-fledged webbased telephone call accounting software for multi-locations. Among the total clientele, which is more than 3000, there are Multinationals, Five-star hotels and large business corporates.
45. IP Office DevConnect Polycom® SoundStation® IP 5000 and Avaya IP Office 500 V2 - Issue 1.1 (754 kb) 23, 2011 Sep App Note Sonexis ConferenceManager with Avaya IP Office using a SIP trunk - Issue 1.0 (777 kb) Sep 20, 2011 App Note Empix evolve Presence Server v3.1 and Empix evolve xtphone Client with Avaya IP Office 7.0 xtension evolve presenceserver (with IP Office) xtension evolve is a suite of unified communications applications with a web based GUI.
45. IP Office DevConnect Avaya IP Office 7.0 with AT&T IP Toll Free SIP Trunk Service - Issue 1.0 (1756 kb) 19, 2011 Jul App Note MTS Allstream SIP Trunking Service with Avaya IP Office - Issue 1.0 (876 kb) 2011 Jul 12, App Note IPC System Interconnect with Avaya IP Office IPC System Interconnect is a trading communication solution. In the compliance testing, IPC System Interconnect used SIP trunks to Avaya IP Office, for turret users on IPC to reach users on Avaya IP Office and on the PSTN. Issue 1.
45. IP Office DevConnect Revolution Web Call Accounting (IPO) Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a dynamic browser-based communications management solution that can be deployed in minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is equipped with an embedded SQL database engine, built-in Web server and automated reporting. Revolution Web can monitor incoming and outgoing calls in real-time.
45. IP Office DevConnect DuVoice 5.0 with Avaya IP Office 7.0 DuVoice uses the SIP User, TAPI, DevLink, and Configuration Web Service interfaces from Avaya IP Office, and the PUSH interface from Avaya 96xx IP Telephones to provide automated attendant, voicemail, wake-up call, do not disturb, name and user profile template change, room clean status, and 911 alerting features. Issue 1.0 (3889 kb) Apr 5, 2011 App Note a SIP Trunk between AudioCodes Mediant 3000 and Avaya IP Office - Issue 1.
45. IP Office DevConnect Tiger Communications 2020 Hotel Pro with Avaya IP Office 6.1 DCMon (Data Collection Monitor) and Tiger 2020 Advanced Reporting are applications that provide call accounting and billing functionality as part of the Tiger 2020 Hotel Pro hospitality package. DCMon is responsible for obtaining SMDR (Station Message Detail Reporting) records from Avaya IP Office and it is responsible for storing and processing the records.
45. IP Office DevConnect Valcom Talkback IP Speakers with Avaya IP Office - Issue 1.0 (731 kb) Dec 6, 2010 App Note Cablevision Optimum Voice SIP Trunking with Avaya IP Office - Issue 1.1 (841 kb) Nov 24, 2010 Algo 8180 SIP Audio Alerter with Avaya IP Office - Issue 1.0 (1692 kb) App Note Nov 24, 2010 App Note Technicolor TB30 SIP Phones to interoperate with Avaya IP Office - Issue 1.0 (2251 kb) Nov 16, 2010 Windstream SIP Trunking with Avaya IP Office - Issue 1.
45. IP Office DevConnect Yealink T-26 SIP Phones to interoperate with Avaya IP Office - Issue 1.0 (833 kb) 2, 2010 Sep App Note Resource Software International Shadow CMS with Avaya IP Office Shadow CMS is a fullyscalable communication management solution allowing administrators to forecast, monitor and allocate communications management expenses. It also provides metrics for facility planning, customer service, workforce management and bill back.
45. IP Office DevConnect Zeacom Communications Center with Avaya IP Office Zeacom delivers Unified Communications (UC) solutions, by seamlessly unifying telephony and computer applications into high-end functionality such as Rich Presence, Intelligent Mobility and Conferencing. Zeacom has rolled out its solutions to some 2500 organizations worldwide.
45. IP Office DevConnect SIP Trunking between the Belgacom SIP Service and an Avaya IP Office Telephony Solution - Issue 1.0 (692 kb) Mar 26, 2010 dvsAnalytics Encore with Avaya IP Office dvsAnalytics Encore is a call recording solution to record Avaya digital phones primarily for the healthcare industry. Issue 1.0 (909 kb) Mar 18, 2010 App Note App Note 911 Enable provides enterprises and SMBs with simple to deploy, easy to manage E911 solutions that meet the needs of IP-based communications networks.
45. IP Office DevConnect Tri-Line TIM Professional with Avaya IP Office TIM Professional is our entry-level call logger. Deceptively powerful with an in-built web-server, it allows your managers and teams access to critical business intelligence they need to help manage your telephony needs. Access is via any web-browser, all reports can be run on an ad-hoc basis or scheduled for future delivery.
45. IP Office DevConnect ClearOne MAX IP and MAXAttach IP with Avaya IP Office - Issue 1.0 (1694 kb) 2009 Aug 18, App Note Polycom SoundStation IP 6000 and 7000 with Avaya IP Office - Issue 1.0 (1585 kb) 17, 2009 Aug App Note UM-Labs SIP Security Controller with Avaya IP Office, Avaya Communication Manager and Avaya SIP Enablement Services - Issue 1.
45. IP Office DevConnect Objectworld UC Server with Avaya IP Office Using TAPI Wave Integration - Issue 1.0 (3054 kb) Feb 13, 2009 App Note Objectworld UC Server with Avaya IP Office Using TAPI Analog Integration Objectworld's award-winning CallAttendant Office delivers a feature-rich unified communications application, including features such as call-flow management, unified messaging for Microsoft Exchange, Lotus Domino and IMAP4 servers, database IVR, fax server, text-to-speech, and more Issue 1.
45. IP Office DevConnect SIP Trunking between Club Communication SIP Trunking Service and an Avaya IP Office Telephony Solution – Issue 1.1 (632 kb) Dec 1, 2008 Imagine Soft Meteor SE with Avaya IP Office - Issue 1.0 (996 kb) Nov 20, 2008 App Note App Note IgeaCare igeacom with Avaya IP Office The igeacom nurse call devices are essentially analog speaker telephone s that can be activated by residents via multiple call points to reach the nurse staff.
45. IP Office DevConnect QuesCom 300 IP/GSM Gateway with Avaya IP Office using H.323 trunks The QuesCom 400 IP/GSM is an IP-GSM-gateway, supporting outgoing and incoming GSM calls. All GSM calls passed from Avaya IP Office will be routed to the QuesCom 400 IP/GSM gateway. The QuesCom 400 IP/GSM can also receive calls from the GSM network and pass them through to Avaya IP Office. Issue 1.
45. IP Office DevConnect NETGEAR FVX538 ProSafe VPN Firewall as an IPSec VPN Head-end to Support the Avaya VPNremote Phone and Avaya Phone Manager Pro with Avaya IP Office - Issue 1.0 (2205 kb) Mar 4 2008 Juniper SSG as an IPSec VPN Head-end to Support the Avaya VPNremote Phone and Avaya Phone Manager Pro with Avaya IP Office - Issue 1.
45. IP Office DevConnect NovaAlert(IPO) using SIP With NovaAlert you can process information from a variety of extraneous systems in order to then alert or inform the responsible people in a targeted fashion. In this respect the NovaAlert system already supports many different. The information and events that are signalled via the various input interfaces to the server can be subsequently distributed via existing output interfaces (information paths).
45. IP Office DevConnect DuVoice DV4/DV8/DV2000 Hospitality Messaging System with Avaya IP Office DuVoice DV4 and DV2000 provide voice mail and automated attendant for hospitality applications on Avaya IP Office Solution. DV4 and DV2000 interface with most popular Property Management Systems (PMS) and use the TAPI link to the Avaya IP Office to provide a middleware solution between the Avaya IP Office and the PMS. InnDesk provides a web enabled guest management tool for multiple hotel staff memebers.
45. IP Office DevConnect VoxGrid Call Recording System with Avaya IP Office VoxGrid Call Recording System is a voice activated general recording integrated device. This product enables the user to record telephone calls occurring at his/her extension for later review and retrieval. Issue 1.0 (624 kb) Jan 25 2007 vTechnologies vCTISuite with Avaya IP Office vTechnologies vCTISuite is an easy to use Contact Center Automation Tool that integrates IP Office, CRM applications and Contact Center applications.
45. IP Office DevConnect QuesCom 400 IP/GSM Gateway with Avaya IP Office using H.323 trunks The QuesCom 400 IP/GSM is an IP-GSM-gateway, supporting outgoing and incoming GSM calls. All GSM calls passed from Avaya IP Office will be routed to the QuesCom 400 IP/GSM gateway. The QuesCom 400 IP/GSM can also receive calls from the GSM network and pass them through to Avaya IP Office. Issue 1.
45. IP Office DevConnect CTI Data Solutions Proteus Office 5.0 with Avaya IP Office 2.1 Proteus is an intelligent communications management software application that provides the user information on the usage and costs of their telecommunications system. Proteus also monitors and reports on email, internet and mobile communication and can alert the user to certain call patterns and fraudulent activity Issue 1.
45. IP Office DevConnect Revolution Web Call Accounting (IPO) Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a dynamic browser-based communications management solution that can be deployed in minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is equipped with an embedded SQL database engine, built-in Web server and automated reporting. Revolution Web can monitor incoming and outgoing calls in real-time.
45. IP Office DevConnect SonicWALL VPN for Supporting H.323 Trunk and Station Traffic to Avaya Communication Manager and Avaya IP Office - Issue 1.
45. IP Office DevConnect CyberPath PowerPath PoE4424 Switch with Avaya IP Office Issue 1.0 (286 kb) 24, 2005 Aug App Note CTI Data Solutions Proteus Office 5.0 with Avaya IP Office 2.1 Proteus is an intelligent communications management software application that provides the user information on the usage and costs of their telecommunications system.
45. IP Office DevConnect Implementing Encrypted Conversations Between Avaya Softphone Endpoints with Avaya IP Office 403 and Avaya S8300 Media Server - Issue 1.0 (1619 kb) Nov 6, 2004 Configuring an Avaya S8300 Media Server, Avaya G700 Media Gateway, and an Avaya IP Office 403 For Call Display Information via an H.323 Trunk - Issue 1.0 (434 kb) Nov 6, 2004 a T1 EandM Trunk Between Avaya IP Office And Inter-Tel AXXESS - Issue 1.
45. IP Office DevConnect Computer Telephony Solutions OAISYS NetSuite 4.2 with Avaya IP Office 2.0 OAISYS NetSuite is a business productivity software suite designed for small and mediumsized companies. OAISYS NetSuite features include trunk side call recording, intelligent call routing using ANI and DNIS and a desktop phone application to allow users to make, receive and manage calls on their existing telephone. Issue 1.
45. IP Office DevConnect IP Office Matrix - Release 8.
