Technical Specs

Technical Specification Page 21 of 25
DESKO NEPTUN chrom Doc # 7 001 160 101 Doc.-Rev: 2019-07-24
For maintenance regarding firmware upgrade, it is required to install a dedicated
DESKO software package. This can be obtained upon request and contains all
necessary drivers, tools and documentation to perform following actions:
• Display detailed information about firmware version and device configuration
• Update firmware and device configuration
Please contact our support team, should you require the DESKO software package.
9 Warranty
Please note that due to improper usage (see section 1.1) or after opening the device,
warranty cannot be claimed anymore. Warranty excludes normal wear and tear.
10 Support
Please check if the NEPTUN chrom is properly connected to your PC and, if needed,
the software is installed. If this is the case and the device still does not work, please
contact our support team:
Technical Support
E-mail: [e-mail]
Website: www.desko.com/support
Phone: [phone]
(available during German office hours)
In order to give you an immediate and reliable support please always include the
following information within your support inquiry:
✓ Name of the product
✓ Serial number of the product (The serial number can be found on the backside
of the device. It is an eleven-digit number, always starting with 20. Example:
201546 00589)
✓ Used firmware, configuration and software version
✓ Detailed issue description
✓ Corresponding logfiles (VCOM with log level 4: C:\hid2ser.log and C:\Windows\hid2ser.ini
(see also VCOM manual). Device updater: C:\%userprofile%\AppData\Roaming\DESKO
GmbH\DeviceUpdater)