User's Manual

20
TroubleshootingDX-WBRDVD1
HDMI connections
BD-Live and USB connections
Internet and USB connections
Other playback problems
BD-Live technical notes
• The Dynex player only supports the connection of USB memory in
order to fulfill the Blu-ray Disc Profile 2.0 or “BD-Live”
requirement for 1 GB of free, available storage. An externally
connected drive will become the default storage for BD-Live
content and the internal storage will be ignored.
• You must have a BD-Live disc in the player to play any related
(already downloaded) content.
• Some BD-Live content may expire and will not play.
• You will occasionally need to delete the contents in storage in
order to free up space. This can be done from your player’s main
setup menu, in the System submenu (Select Clear BD storage).
The Dynex player currently only allows deleting the entire BD
storage.
• No clock is used to manage the expiration of downloaded BD-live
content. Instead, time and expiration of content is managed by
the BD-Live server on the Internet.
There is no apparent
change in the picture
quality when the picture
settings are changed in the
Setup menu
• Depending on the video type,
changes may not be apparent.
When playing a BD-Live
disc, the screen is black
• Erase BD Storage. See “Erasing
BD-Live storage” on page 15.
• Make sure that your Internet
connection is working.
• Make sure that the Internet cable is
connected securely and correctly to
your player and the Internet jack.
Some discs require an Internet
connection to play.
Problem Solution
The 4:3 aspect ratio picture
expands left and right or
the picture size is incorrect
• Change TV Aspect to 16:9. See
“Selecting the TV aspect ratio” on
page 11.
Problem Solution
Cannot connect access
BD-Live content
• Make sure that the BD-Live Disc you
are using is a legal copy.
• Make sure that the USB memory
stick is connected correctly and
securely, and has at least 1 GB
capacity.
• Make sure that the network
connection is working.
After connecting to the
Internet, cannot download
a file
• Erase BD Storage. See “Erasing
BD-Live storage” on page 15.
• Make sure that the Internet
connection is working.
• Try a different USB memory stick.
File was downloaded, but
playback from file pauses
• Make sure that the USB memory
stick is a USB 2.0 device. Using a USB
1.1 device may cause pausing.
• Try a different USB memory stick.
Problem Solution
Cannot perform automatic
setup with my wireless
router
• Only WPS automatic setup is
supported by the player.
Cannot connect to my
wireless router
• Make sure that the router
automatically allows new devices to
connect to it.
• The 802.11n specification is not
finalized, so not all 802.11n devices
are compatible.
Problem Solution
Problem Solution
Audio and video pause
momentarily
• This happens when your player is
changing chapters in a playlist.
• When playing a disc that is recorded
on both layers, audio and video may
pause when your player is changing
layers.
Blu-ray Disc or DVD does
not play
• Make sure that the disc has the
correct region code.
• Check the rating on the disc. You
may have set parental controls to
block that rating.
• Some Blu-ray discs will only play over
an HDMI connection.
Picture In Picture (PIP) does
not work on a Blu-ray Disc
• Make sure that the disc supports PIP
mode.
No subtitles • Turn on subtitles. See “Selecting the
subtitle language” on page 10.
• Make sure that the disc was recorded
with subtitles. If the disc has
subtitles, a subtitle option should
appear on the disc’s menu.
Cannot change the viewing
angle
• Some discs are not recorded with
multiple viewing angles. Check the
documentation that came with the
disc.
• Not all scenes on a disc have multiple
viewing angles. Check the
documentation that came with the
disc.
Resume function does not
work
• If you press (stop) twice, the
resume information is erased.
• Some discs do not support the
resume function.