User's Manual

Troubleshooting
19
DX-WBRDVD1
Power
Operation
TV screen and video
Problem Solution
No power Make sure that the power cord is
plugged into a power outlet and that
the outlet is supplying power.
The player switches to
standby mode
After a period of inactivity, your player
switches to standby mode
automatically. This is a power saving
feature.
If your player switches to standby mode
unexpectedly, a safety device may have
been activated. Press STANDBY/ON
on the front of your player.
Problem Solution
Remote control does not
work
• Make sure that you are pointing the
remote control at the remote
control sensor on the front of your
player.
• Make sure that there are no
obstructions between the remote
control and the remote control
sensor on the front of your player.
• Make sure that there is no colored
glass between the remote control
and the remote control sensor on
the front of your player. Colored
glass, such as the glass door of an
entertainment center, can interfere
with signal reception.
• Make sure that the remote control
sensor is not exposed to direct
sunlight or bright light. These can
interfere with signal reception.
• If the batteries came wrapped in
clear plastic, make sure the plastic
has been removed.
• Replace the batteries.
Some or all functions do
not work
• Some functions are not allowed by
the disc, for example,
fast-forwarding through the
warning information at the
beginning of the disc.
• Condensation may have formed
inside your player. Turn off your
player and wait one to two hours for
the condensation to evaporate.
• Reset your player. For instructions,
see “Resetting your player” on
page 18.
Playback fails to start or
starts then stops even
when (play/pause) is
pressed
• Make sure that the disc is inserted
face up in the disc tray.
• Make sure that the disc is not dirty.
For instructions, see “Cleaning discs”
on page 18.
•The disc may be blank or
incompatible with your player. Try
another disc.
Start up is slow and audio
and video output takes a
long time
• If power has been interrupted or the
power cord has just been
connected, startup is slow. This is
not a defect.
• If your player is connected to the TV
with an HDMI cable, startup is slow.
This is not a defect.
When reading a disc, the
disc tray opens
• Make sure that the disc is not dirty.
For instructions, see “Cleaning discs”
on page 18.
• The disc may be incompatible with
your player. Try another disc.
• Reset your player. For instructions,
see “Resetting your player” on
page 18.
Audio or video pause
during playback
• Make sure that the disc is not dirty.
For instructions, see “Cleaning discs”
on page 18.
• Reset your player. For instructions,
see “Resetting your player” on
page 18.
The player is on and the
logo and menu appear, but
there is no image from the
disc
• Make sure that the disc is not dirty.
For instructions on cleaning a disc,
see “Cleaning discs” on page 18.
• Reset your player. For instructions,
see “Resetting your player” on
page 18.
The player freezes when
reading a disc
• Reset your player. For instructions,
see “Resetting your player” on
page 18. When you see “loading” on
the screen, press (open/close) to
open the disc tray and remove the
disc. Clean the disc. (For instructions,
see “Cleaning discs” on page 18),
then try the disc again.
• If your player freezes again, the disc
may contain some content that is
not compatible with your player. Do
no try playing the disc with your
player.
• Make sure the firmware is up to
date. See “Upgrading your player’s
firmware” on page 17.
Problem Solution
Video does not appear on
the TV screen or the picture
is distorted
• Make sure that the TV is connected
to the correct jacks on the back of
your player.
• Make sure that the TV is set to the
correct video input source.
• The TV may be in screen saver mode.
Check the documentation that came
with the TV for instructions about
“waking” your TV.
• Reset your player. For instructions,
see “Resetting your player” on
page 18.
Video is not output in high
definition
• High definition video cannot be
output through the VIDEO OUT jack.
You must connect the TV to your
player using the HDMI jack.
• Make sure that the correct HDMI or
component video resolution has
been selected in the Setup menu.
See “Selecting the video output
resolution” on page 11.
The 4:3 aspect ratio picture
expands left and right or
the picture size is incorrect
• Use the TV to change the aspect
ratio. See the documentation that
came with the TV.
• When using a component video
cable, set TV Aspect to 4:3 Pan &
Scan. See “Selecting the TV aspect
ratio” on page 11.
Problem Solution