HD2000 IP Phone User Manual Made in France SAS HENRI DEPAEPE http://www.depaepe.com Version V2.
HD2000 IP User Manual Table of Content 1. 2. 3. 4. 5. 6. 7. 8. WELCOME ................................................................................................................... 4 WHAT IS IN THE PACKAGE ....................................................................................... 4 Key Features ............................................................................................................... 5 Hardware specification. ......................................................
HD2000 IP User Manual 8.1.5.2 Account ......................................................................................... 22 8.1.5.3 Network ........................................................................................ 33 8.1.5.4 Setting .......................................................................................... 37 8.1.6. Saving the Configuration Changes ..................................................... 48 8.1.7. Rebooting the HD2000IP ....................................
HD2000 IP User Manual 1. WELCOME The IP PHONE HD2000IP is an internet telephone set that features superb audio quality, rich functionalities, high level of integration, and compactness. By converting analog voice for transmission over the internet, the IP Phone HD2000IP allows users with broadband internet connections to make calls to and from anywhere in the world.
HD2000 IP User Manual 3. Key Features Support SIP 2.0 (RFC 3261), TCP/UDP/IP, RTP/RTCP, HTTP, ICMP, ARP/RARP, DNS, DHCP, NTP, PPPoE, STUN, UPNP,TFTP, etc. Powerful Digital Signal Processing (DSP) technology to ensure superior audio quality Support various codecs including G.711 (PCM a-law and u-law), G.723.1 , G.729A/B, G.726-32, G.722, GSM_FR, iLBC. Support standard encryption and authentication (DIGEST using MD5, MD5-sess), AES ? Support for Layer 2 QoS (802.1Q/VLAN Tag, 802.
HD2000 IP User Manual 4. Hardware specification. Model LAN interface PoE Class 4 Power supply (optional) Dimension Weight Temperature Humidity 5. 5.1. HD2000IP 1x RJ45 100Base-T(PoE supported) Power consumption 1,600 mW Current consumption 34 mA Input: 100-240VAC 50-60 Hz Output: +5VDC, 1200mA CE/FCC/UL certification 215 x 165 x 70 mm (L x W x H) 0.
HD2000 IP User Manual Power Jack LAN Handset Jack 5V DC power port 10/100Mbps RJ45 port for LAN RJ9 port connect to handset SAFETY COMPLIANCES The HD2000IP phone complies with FCC/CE and various safety standards. The HD2000IP power adaptor (optional) is compliant with these standards. Only use the HD2000IP power adaptor provided by Depaepe. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
HD2000 IP User Manual 5.2. Walls mount installation: The HD2000 IP comes with a small plastic bag containing 1 thins screw and a foam plug to be used for preventing theft or unauthorized removal, 2 bigger screws for wall mount fixing. 1) Drill 2 holes as shown on the wall mounting layout (see the next drawing). Install the 2 bigger screws in those holes on the wall.
HD2000 IP User Manual 2) If the telephone must be secured against thefts or unauthorized removal, drill a third hole as shown on the wall mounting layout. 3) Check the LAN or/and Power connection. 4) Align the 2 slots at the base of the HD2000IP in front of the 2 screws and pull down. 5) If needed, install the third screw though the hole located above the telephone (see the page 6) and hide it with the foam plug.
HD2000 IP User Manual 6. Get Familiar with the telephone Handset, on hold position* Speed dial keys (HD2000 urgence models only) Speaker Volume adjustment Key pad R flash Mute LEDs for ringer and Message Message Conference Ringer volume Redial *Handset on hold position: This feature can be used to secure the handset while waiting for someone to ‘come to the phone” without going back to on-hook condition.
HD2000 IP User Manual Keypad Buttons Keypad Buttons Definitions 0 - 9, *(.), # To input: numbers, *(.), # Stop voice to receiver (Mute key).
HD2000 IP User Manual 7. BASIC OPERATIONS 7.1. Get Familiar with Voice menu (keypad models only) HD2000IP has stored a voice prompt menu for quick access to settings and simple configuration. You can enter this voice prompt menu one ways Pick up the receiver of the telephone and press “***” A voice will say, “Enter the new option.
HD2000 IP User Manual 08 Your number is The current number is announced. 12 WAN Port Web Access Enter “9” to toggle between enable and disable 13 Firmware Server IP Announces current Firmware Server IP address. Enter 12 digit new IP address. Address 14 Configuration Server IP Address 15 Upgrade Protocol Announces current Config Server Path IP address. Enter 12 digit new IP address. Upgrade protocol for firmware and configuration update.
HD2000 IP User Manual 7.2. Make a Phone call (keypad models only) 7.2.1. Completing Calls There are two ways to complete a call: DIAL: To make a phone call. • Take Handset off-hook • The phone will have a dial tone. • Enter the phone number • Waiting for 4 seconds or press the # key Note: 1) The value ‘no key entry time out’ by default is 4 seconds, you can change it. 2) You can also modify the dial plan for send a call immediately. REDIAL: To redial the last dialed phone number.
HD2000 IP User Manual 7.3. ANSWERING PHONE CALLS 7.3.1. Receiving Calls 1. Incoming single call: Phone rings with selected ring-tone. Answer call by taking Handset. 2. Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Answer the incoming call by pressing the “R” key. The current active call will be put on hold. 7.4. PHONE FUNCTIONS DURING A PHONE CALL (keypad models only) 7.4.1.
HD2000 IP User Manual call is established, hang up to transfer the call. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. 7.4.4. Conference Call HD2000IP phone supports 3-way conference. Assuming that call party A and B are in conversation.
HD2000 IP User Manual 7.5. CALL FEATURES (keypad models only) 7.5.1. Call Features Tables Following table shows the call features of HD2000IP : Key *30 *31 *67 *82 *50 *51 *70 *71 *72 *73 *90 *91 *92 *93 Flash/Hook Call Features Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Block Caller ID (per call) Send Caller ID (per call) Disable Call Waiting (for all subsequent calls) Enable Call Waiting (for all subsequent calls) Disable Call Waiting.
HD2000 IP User Manual 8. CONFIGURATION GUIDE 8.1. Configuring HD2000IP using Web Browser HD2000IP has embedded Web server and HTML pages that allow users to configure the HD2000IP through an easy-to-use Web browser interface such as Firefox browser. Below is a screen shot of the HD2000IP configuration page: 8.1.1. Get the IP address of the HD200IP: Connect the HD2000 IP to a network via standard Ethernet cable, be default the HD2000IP is in DHCP mode.
HD2000 IP User Manual 8.1.3. User Programming and Configuration From your web browser, the HD2000IP will show the following login screen: Enter the password and click on the “Login” button 8.1.4.
HD2000 IP User Manual 8.1.5. Configuration Options and Explanations After a correct password is entered in the login screen, the embedded web server inside the HD2000IP will show the configuration page, which is explained in details below: 8.1.5.
HD2000 IP User Manual Home – Status Options Meaning Version Product Model Contains the product model info. Firmware Version •Boot: Booting code version number. • IMG: This is the main software (firmware) release number, always used to identify the software (firmware) system of the phone. • ROM: This is the main software (firmware) release number, always used to identify the software (firmware) system of the phone.
HD2000 IP User Manual 8.1.5.
HD2000 IP User Manual Account – Basic Options Meaning Account Status Indicates whether accounts are registered to the related SIP server(s). Account Active When set to Yes the FXS port is activated Sip.mycompany.com or IP Adress. Primary SIP Server This field contains the URI string or the IP address (and port, if different from 5060) of the SIP primary server. e.g., the following are some valid examples: sip.my-voip-provider.com, or sip:my-company-sip-server.com, or 192.168.1.
HD2000 IP User Manual Label The name show on the LCD of the current device SIP User ID SIP service subscriber’s User ID Authenticate ID SIP service subscriber’s Authenticate ID. Can be identical to or different from SIP User ID Authenticate Password SIP service subscriber’s account password Name SIP service subscriber’s Label which will be used for Caller ID display. DNS Mode Default is ARecord. If select SRV the client will use DNS SRV for server Lookup.
HD2000 IP User Manual RFC 2543 Hold By default is Yes.
HD2000 IP User Manual Account – Codec Options Meaning The HD2000IP supports up to 6 different Vocoder types including G.711 A-/U-law，G.723.1, G.726, G.729A/B, G.722, iLBC, GSM_FR . Depending on the product model, some of these Vocoders may not be provided in standard release. Preferred Vocader In Users can configure Vocoders in a preference list that will be included listed order with the same preference order in SDP message.
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HD2000 IP User Manual Account -Advanced Options Meaning DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833 DTMF Type Send DTMF as in-audio, According to RFC 2833 or SIP INFO message. Send Flash event This parameter allows users to control whether to send an SIP NOTIFY message indicating the Flash event, or just to switch to the voice channel when users press the Flash key. Enable Call Feature Default is No.
HD2000 IP User Manual a. xx+ - at least 2 digit number; b. ^ - exclude; c. [3-5] - any digit of 3, 4, or 5; d. [147] - any digit 1, 4, or 7; e.
HD2000 IP User Manual Min-SE Defines the minimum session expiration (in seconds). Default is 90 seconds. Caller Request Timer If set to “Yes”, the phone will use session timer when it makes outbound calls if remote party supports session timer. Callee Request Timer If selecting “Yes”, the phone will use session timer when it receives inbound calls with session timer request. Force Timer If set to “Yes”, the phone will use session timer even if the remote party does not support this feature.
HD2000 IP User Manual phone status on the server to DND.
HD2000 IP User Manual 8.1.5.
HD2000 IP User Manual Network – Basic Options Meaning WAN WAN There HD2000IP operates in two modes: 1. DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The HD2000IP acquires its IP address from the first DHCP server it discovers on its LAN. The DHCP option is reserved for NAT router mode. To use the PPPoE feature, set the PPPoE account settings. The HD2000IP establishes a PPPoE session if any of the PPPoE fields are set. 2.
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HD2000 IP User Manual Network -Advanced Options Meaning LLDP Active : select the desired value from the pull-down list of Active. Packed interval : enter the desired time(in seconds) in the Packet interval (1~3600s) field. Qos Set Layer 3 Qos : This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff-Serv or MPLS. Default value is 48. Layer 2 Qos : Value used for layer 2 VLAN tag. Default setting is blank. Data VLAN Tag : Valid only when bridge mode.
HD2000 IP User Manual 8.1.5.4 Setting Setting -Preference Options Meaning Web Language Select the displayed language for web page Keypad DTMF Tone Open or close keypad DTMF Tone Volume Amplification HandSet Send Volume No Key Entry Timeout(seconds) In seconds, 0 means never timeout, default is 0 second. Dial now Timeout(seconds) In seconds, Interval for DialNow, default is 0 second.
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HD2000 IP User Manual Setting - Features Options Meaning Forward Always Target : Target number for transfer. On Code : The feature code to enable all incoming calls forward, the phone will send the feature code directly to open all incoming calls forward. Off Code : The feature code to disable all incoming calls forward, the phone will send the feature code directly to close all incoming calls forward. Busy Target : transferred to target number.
HD2000 IP User Manual Setting - Tones Options Meaning Select Country Dial Tone, Ringback Tone, Busy Tone, Reorder Tone, Confirmation Tone, Call Waiting Tone Using these settings, users can configure ring or tone frequencies based on parameters from local telecom. By default, they are set to North American standard. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds.
HD2000 IP User Manual Setting - Date&Time Options Meaning DHCP Time Time Zone Current local time in cities worldwide NTP Server is Covered with DHCP Allow DHCP Option 42 to override NTP server NTP Server Address of NTP server Backup NTP Server Management -Password Options Meaning Choose between : User Type Admin: The administrator access level. With this access level, all configurations on interface. The authentication identity for this access level is admin. And the default password is admin.
HD2000 IP User Manual for this access level is var. And the default password is 1234. User: The end user access level. Generally, only a few configurations are allowed to be written and read for access user. The authentication identity for this access level is user. And the default password is 1234. Current Password New password Confirm Password Management - Upgrade Options Meaning Major Version Major Version of the firmware. Minor Version Minor Version of the firmware.
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HD2000 IP User Manual Management - Auto Provision Options Meaning PnP Active The request to the server to obtain a support URL for upgrade. Upgrade Mode Type of the provider : TFTP/HTTP/FTP/HTTPS needs to be set to be a valid URL of a provider server, server name can be in either FQDN or IP address format. Below are examples of some valid URLs. Firmware Server Path e.g. firmware.mycompany.com:5688/Depaepe e.g. www.mycompany.com:5688/fm/Depaepe e.g. 218.2.83.
HD2000 IP User Manual Management- Configuration Options Meaning Configure File Dowload Device Xml Configuration Export the XML configuration files to backup the settings. Restore Xml Configuration Import the XML configuration files to restore the settings. Dowload Device Xml Configuration Export the BIN configuration files to backup the settings. Restore Xml Configuration Import the BIN configuration files to restore the settings.
HD2000 IP User Manual 9. SLIC chip exception (WARNING and ERROR levels) 10. memory exception (ERROR level) The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: GS_LOG: [device MAC address][error code] error message Example: May 19 02:40:38 192.168.1.
HD2000 IP User Manual Management - Server CA Options Meaning Import Trusted Certificates Files Trusted Certificates Management— Tools Options Meaning Pcap Feature Copyright © 2015 SAS HENRI DEPAEPE Page 47 of 52
HD2000 IP User Manual 8.1.6. Saving the Configuration Changes Once a change is made, users should click on the “SaveSet” button in the Configuration page, as follow: 8.1.7. Rebooting the HD2000IP You can reboot the HD2000IP by clicking on the “Reboot” button after each update to the configuration page. Alternatively, you can reboot by unplugging the power supply of the HD2000IP and then powering it on again.
HD2000 IP User Manual The configuration file can be downloaded via TFTP or HTTP from the central server. A service provider or an enterprise with large deployment of HD2000IPs can easily manage the configuration and service provisioning of individual devices remotely and automatically from a central server. The central provisioning system uses enhanced (NAT friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual HD2000IP for firmware upgrade, etc.
HD2000 IP User Manual 9. SOFTWARE UPGRADE To upgrade software, HD2000IP can be configured with a TFTP server where the new code image is located. The TFTP upgrade can work in either static IP or DHCP mode using private or public IP address. It is recommended to set the TFTP server address in either a public IP address or on the same LAN with the HD2000IP. There are two ways to set up the TFTP server to upgrade the firmware, namely through voice menu prompt or via the HD2000IP’s Web configuration interface.
HD2000 IP User Manual 10. RESTORE TO FACTORY DEFAULT SETTINGS Warning: Restoring to the factory default settings will delete all configuration information of the device. Steps to follow in restoring to factory default settings by keypad: a) Press “***” for voice prompt. b) Enter “99” and then you will hear the voice prompt “Reset”. c) Enter the number “862584658050”. A "click" sound will be heard. d) Wait for 15 seconds. The device is now restored to the factory default setting.
HD2000 IP User Manual Depaepe se réserve le droit de modifier cette notice à tout moment et sans préavis. SAS HENRI DEPAEPE 75-77 rue du Pré Brochet 95110 SANNOIS Ph: +33 (0) 1 30 25 81 60 Fax: +33 (0) 1 39 98 61 24 www.depaepe.
