Warranty Guide

ManualsBrandsDensShield ManualsBacker Board0.49-in x 47.9-in x 95.9-in; Tile Backer Gypsum Backer Board

GP Gypsum LLC (“GP”) provides the following limited warranty with respect to DensShield

tile backer products (each, “DensShield”)

manufactured between January 1, 2018 and December 31, 2018 (the “Effective Period”) and installed in a Residential Dwelling (as defined

below) in the United States. For a current list of DensShield tile backer products covered by this warranty, see our website (www.gpgypsum.

com). PLEASE READ THIS DOCUMENT CAREFULLY, AS THIS WARRANTY AND YOUR PURCHASE OF DENSSHIELD IS SUBJECT TO ALL

OF THE TERMS AND CONDITIONS BELOW.

Limited Warranty. GP warrants to each Qualified Purchaser of DensShield for a Residential Dwelling that DensShield installed or to be

installed in such Residential Dwelling:

(1) was, at the time of shipment from GP, free from manufacturing defects that make it unsuitable for its intended use (as described at

www.gpgypsum.com); and

(2) will not deteriorate, delaminate or undermine the integrity of the tile installation for which it is used as a substrate as a result of normal

use conditions, including the presence of moisture.

A Residential Dwelling is a single-family residence or other structure that serves as the permanent residence for less than five family units.

A Qualified Purchaser is: (i) an original purchaser of DensShield manufactured during the Effective Period and who installs such DensShield

in a Residential Dwelling; or (ii) a natural person who owns and resides in a Residential Dwelling that includes DensShield manufactured

during the Effective Period and is the first owner of that Residential Dwelling after the installation of the DensShield. The duration of this

warranty is limited to the life of the Qualified Purchaser in (ii) above.

THE FOREGOING WARRANTY IS THE SOLE WARRANTY GIVEN BY GP WITH RESPECT TO DENSSHIELD USED IN RESIDENTIAL

DWELLINGS. GP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHERE APPLICABLE LAW DOES NOT PERMIT THE

DISCLAIMER OF ANY IMPLIED WARRANTY, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE GREATER OF

NINETY (90) DAYS FROM THE DATE OF SALE OR THE MINIMUM LEGAL DURATION FOR SUCH IMPLIED WARRANTY UNDER APPLICABLE

LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Terms and Conditions Applicable to Warranties. The foregoing warranties are conditioned on and subject to the additional terms and

conditions set forth below.

1. The foregoing warranties apply only when DensShield has been installed in a Residential Dwelling as a tile backerboard, subjected to

normal use and exposure and accorded treatment which is considered good practice in the building industry regarding handling, finishing,

storage and maintenance of such products. In addition to this limitation, any damage to DensShield resulting in whole or in part from the

following conditions is NOT GP’s responsibility and is NOT covered by the foregoing warranties:

(a) Failure to store, handle or install DensShield in accordance with GP’s storage, handling and installation instructions (available at www.

gpgypsum.com), industry standards as defined by the Tile Council of North America, standard building practices and all applicable

building codes;

(b) Improper design or installation of any portion or component of the structure, or failure or distortion of the walls, foundation or any other

portion or component of the structure, including settling of the building or movement of framing members;

(c) Suitability or performance of any tile, grout, cladding, coating, finishes, coverings or other materials applied or attached to DensShield;

(d) Causes other than normal weather and use conditions, such as: impact with objects; high force winds, earthquake, flood, fire or other

acts of God or nature; sustained cascading or pooling of water, or immersion in water; or any other cause beyond GP’s control;

(e) Mold, mildew, fungi, bacteria or other similar conditions;

(f) Failure to purchase and install DensShield within twelve (12) months from its date of manufacture;

(g) Use of DensShield other than for its intended use as described at www.gpgypsum.com;

(h) Any damage to DensShield resulting from the installation, repair or removal of any materials applied or attached to DensShield, except

to the extent that repair or removal of such materials is a direct result of a failure of DensShield to comply with this warranty; or

(i) A third-party’s actions, omissions or negligence.

DensShield has natural characteristics that are not to be considered defects or evidence of a breach of warranty.

2. Before GP will honor any claim under this Limited Warranty, the Qualified Purchaser must give GP written notice of the claim no later

than ten (10) days after discovery of any alleged problem with the product. Written notice shall be directed to GP Gypsum LLC, 133 Peachtree

Street N.E., 8th Floor, Atlanta, GA 30303, Attn: Quality Manager. All claims must be accompanied by sales receipts and other supporting

documents. GP shall have an additional twenty (20) days thereafter to inspect the DensShield. The Qualified Purchaser must grant

reasonable access for inspection and shall not make any alteration or repair to DensShield before GP inspects it. For warranty claims made

during the five (5) year period commencing with the original date of purchase of DensShield panels, if GP determines that the DensShield

panels do not comply with the terms of this warranty, GP will reimburse the reasonable cost of repair or replacement of the non-conforming

panels and the affected portion of the tile assembly, up to a maximum amount equal to the original installation cost for the affected portion

of the tile assembly. For warranty claims made after that initial five-year period, if GP determines that the DensShield panels do not comply

with the terms of this warranty, GP will reimburse the reasonable cost of repair or replacement of the non-conforming panels and the

affected portion of the tile assembly, up to a maximum amount equal to two (2) times the original uninstalled purchase price of the non-

conforming DensShield panels. These remedies are GP’s sole and exclusive obligation and liability for any breach of warranty relating to

DensShield used in any Residential Dwelling and are also the Qualified Purchaser’s sole and exclusive remedies for any such breach.

Lifetime Limited Warranty

(Residential)

(continued on reverse)

DENSSHIELD and the GEORGIA-PACIFIC logo are

trademarks owned by or licensed to GP Gypsum.

Rev 1/18 GP-TM Lit. Item #532286.

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Summary of content (2 pages)

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Lifetime Limited Warranty (Residential) GP Gypsum LLC (“GP”) provides the following limited warranty with respect to DensShield® tile backer products (each, “DensShield”) manufactured between January 1, 2018 and December 31, 2018 (the “Effective Period”) and installed in a Residential Dwelling (as defined below) in the United States. For a current list of DensShield tile backer products covered by this warranty, see our website (www.gpgypsum. com).
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Lifetime Limited Warranty (Residential) (continued from front) 3. UNDER NO CIRCUMSTANCES WILL GP BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF USE OF THE PRODUCT, COST OF SUBSTITUTE PRODUCTS OR DAMAGE TO PROPERTY, ARISING OUT OF THE PURCHASE OR USE OF DENSSHIELD.