Warranty Guide
Georgia-Pacific Gypsum LLC (“GP”) provides the following limited warranty with respect to DensShield
®
tile backer products (each,
“DensShield”) manufactured between January 1, 2012 and December 31, 2012 (the “Effective Period”) and installed in a Residential
Dwelling (as defined below) in the United States. For a current list of DensShield tile backer products covered by this warranty, see our
website (www.gpgypsum.com). PLEASE READ THIS DOCUMENT CAREFULLY, AS THIS WARRANTY AND YOUR PURCHASE OF
DENSSHIELD IS SUBJECT TO ALL OF THE TERMS AND CONDITIONS BELOW.
Limited Warranty. GP warrants to each Qualified Purchaser of DensShield for a Residential Dwelling that DensShield installed or to be
installed in such Residential Dwelling:
(1) was, at the time of shipment from GP, free from manufacturing defects that make it unsuitable for its intended use (as described at
www.gpgypsum.com); and
(2) will not deteriorate, delaminate or undermine the integrity of the tile installation for which it is used as a substrate as a result of normal
use conditions, including the presence of moisture.
A Residential Dwelling is a single-family residence or other structure that serves as the permanent residence for less than five family units.
A Qualified Purchaser is: (i) an original purchaser of DensShield manufactured during the Effective Period and who installs such DensShield
in a Residential Dwelling; or (ii) a natural person who owns and resides in a Residential Dwelling that includes DensShield manufactured
during the Effective Period and is the first owner of that Residential Dwelling after the installation of the DensShield. The duration of this
warranty is limited to the life of the Qualified Purchaser in (ii) above.
THE FOREGOING WARRANTY IS THE SOLE WARRANTY GIVEN BY GP WITH RESPECT TO DENSSHIELD USED IN RESIDENTIAL
DWELLINGS. GP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHERE APPLICABLE LAW DOES NOT PERMIT THE
DISCLAIMER OF ANY IMPLIED WARRANTY, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE GREATER OF
NINETY (90) DAYS FROM THE DATE OF SALE OR THE MINIMUM LEGAL DURATION FOR SUCH IMPLIED WARRANTY UNDER APPLICABLE
LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Terms and Conditions Applicable to Warranties. The foregoing warranties are conditioned on and subject to the additional terms and
conditions set forth below.
1. The foregoing warranties apply only when DensShield has been installed in a Residential Dwelling as a tile backerboard, subjected to
normal use and exposure and accorded treatment which is considered good practice in the building industry regarding handling, finishing,
storage and maintenance of such products. In addition to this limitation, any damage to DensShield resulting in whole or in part from the
following conditions is NOT GP’s responsibility and is NOT covered by the foregoing warranties:
(a) Failure to store, handle or install DensShield in accordance with GP’s storage, handling and installation instructions (available at www.
gpgypsum.com), industry standards as defined by the Tile Council of North America, standard building practices and all applicable
building codes;
(b) Improper design or installation of any portion or component of the structure, or failure or distortion of the walls, foundation or any other
portion or component of the structure, including settling of the building or movement of framing members;
(c) Suitability or performance of any tile, grout, cladding, coating, finishes, coverings or other materials applied or attached to DensShield;
(d) Causes other than normal weather and use conditions, such as: impact with objects; high force winds, earthquake, flood, fire or other
acts of God or nature; sustained cascading or pooling of water, or immersion in water; or any other cause beyond GP’s control;
(e) Mold, mildew, fungi, bacteria or other similar conditions;
(f) Failure to purchase and install DensShield within twelve (12) months from its date of manufacture;
(g) Use of DensShield other than for its intended use as described at www.gpgypsum.com;
(h) Any damage to DensShield resulting from the installation, repair or removal of any materials applied or attached to DensShield, except
to the extent that repair or removal of such materials is a direct result of a failure of DensShield to comply with this warranty; or
(i) A third-party’s actions, omissions or negligence.
DensShield has natural characteristics that are not to be considered defects or evidence of a breach of warranty.
2. Before GP will honor any claim under this Limited Warranty, the Qualified Purchaser must give GP written notice of the claim no later
than ten (10) days after discovery of any alleged problem with the product. Written notice shall be directed to Georgia-Pacific Gypsum LLC,
133 Peachtree Street N.E., 8th Floor, Atlanta, GA 30303, Attn: Quality Manager. All claims must be accompanied by sales receipts and other
supporting documents. GP shall have an additional twenty (20) days thereafter to inspect the DensShield. The Qualified Purchaser must
grant reasonable access for inspection and shall not make any alteration or repair to DensShield before GP inspects it. For warranty claims
made during the five (5) year period commencing with the original date of purchase of DensShield panels, if GP determines that the
DensShield panels do not comply with the terms of this warranty, GP will reimburse the reasonable cost of repair or replacement of the
non-conforming panels and the affected portion of the tile assembly, up to a maximum amount equal to the original installation cost for the
affected portion of the tile assembly. For warranty claims made after that initial five-year period, if GP determines that the DensShield panels
do not comply with the terms of this warranty, GP will reimburse the reasonable cost of repair or replacement of the non-conforming panels
and the affected portion of the tile assembly, up to a maximum amount equal to two (2) times the original uninstalled purchase price of the
Lifetime Limited Warranty
(Residential)
(continued on reverse)
DENSSHIELD and the GEORGIA-PACIFIC logo are trademarks
owned by or licensed to Georgia-Pacific Gypsum LLC.
©2011 Georgia-Pacific Gypsum LLC. All rights reserved.
Printed in the U.S.A. Rev 12/11. GP-TM Lit. Item #532286.
Printed on 10% post-consumer recycled stock.
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