Troubleshooting guide

Gateway Lite BT

I. The Gateway Lite (GWLxxx, GBLxxx) volume is distorted/lower than my Radio or CD

player. Is there any option to change the volume output levels?

This could happen ‘relatively’ easily because all cars, chassis are different. It can be small, medium, big

or large, could come with 4 or 12 speakers. Therefore we use default settings that work in most cases.

If in your case it does not and the volume is too loud, distorted or low compared to other sources,

please go to the Dension website and download the volume configuration files and read the specific

Knowledgebase article:

http://www.dension.com/knowledge-base/the-gateway-lite-gwlxxx-gblxxx-volume-is-distorted-

lower-than-my-radio-or-cd-player-0

Follow these steps:

1. Unzip the volume package file

2. Select and copy the appropriate configuration file from iPod, USB or AUX & A2DP

folder to the root of a USB flash drive where you have at least one playable content.

Use 0dB / +6dB files if the volume is low or -1dB/-20bB if the volume is distorted

3. Connect the USB drive to the Gateway while it is powered up

4. The volume configuration procedure takes about 2 seconds. When finished, the next

song will be audible on your car’s speakers

5. Turn the Audio System OFF, remove the ignition key and wait for about 20 seconds.

Turn the Audio System back ON

6. Test your Audio System. If the volume output is still not optimal, please repeat steps

2-5 with another volume configuration file

Please note: Although we do support playing music content from a USB hard disk drive, for the

firmware update (volume settings) please use a USB flash stick/pen drive.

J. Gateway Lite BT iPod/iPhone/iPad compatibility

- iPod (4th generation)

- iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.)

- iPod mini

- iPod Photo 4G

- iPod Video 5G

- iPod Classic (80/120/160GB)

- iPod Touch (1st, 2nd, 3rd and 4th generation)

- iPhone, iPhone 3G / 3 GS & iPhone 4 / 4S

- iPhone 5/5s/5c, iPod Touch 5th and nano 7th supported via genuine Lightning to 30 pin

adapter

Please note: Apple devices with Lightning connector are not supported via USB.

iPad: iPads work iPod UI (Simple remote) mode only. Charging is available for iPad (1

) only. Newer

models require 2A charging which is not supported by the Gateway Lite.