Troubleshooting guide

Troubleshooting Guide for Installing Dension Products
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A. Differences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2)
- Gateway 500 Lite is designed for cars with no text display capability
- has only one single FOT connector, so CDC retention is not possible
- the AUX-Box is not included in the retail package
- Gateway 500 Lite has no DIP switches, configuration has to be set via USB (the default
setting is Mercedes)
B. IPod/iPhone/iPad compatibility
It has the same compatibility as the Gateway Lite BT, so Lightning based Apple devices (iPhone 5 / 5c
/ 5s, iPod touch 5
th
or nano 7
th
) can be used only with a genuine Lightning to 30 pin adapter.
Please note: Power booster is highly recommended (SKU: IPB1DIN) for newer iPhone and iPod touch
devices (from iPhone 4 and touch 4
th
), because the Gateway 500 is capable of charging with 500mA
only.
iPad: iPads work only if ‘iPod UI’ (Simple remote) mode is selected. Charging is available on iPad 1
st
only. Newer models require 2A of charging, and that is not available even if using a Power Booster.
C. USB compatibility
Flash Memory and Hard Disk Drive
File system: FAT16/32
Storage capacity: up to 100 GB music content
Music format:
 MP3
 MPEG1 Layer 3 : 32; 44,1; 48 kHz (32 - 320kbps);
 MPEG2 Layer 3 : 16; 22,05; 24 kHz (8 - 160kbps);
 MPEG2.5 Layer 3 : 8; 11.025; 12 kHz (8 -160 kbps) from 96 kb/s to 320 kb/s;
 MP3 Variable Bit Rate (VBR) (up to 320kb/s).
 WMA 4 - 44.1 kHz at sample rates up to 320 kb/s. Except for DRM protected files.
 WAV (16 bit, uncompressed PCM)
Please always recommend branded USB drives like Kingston, Sandisk, Transcend etc.
Gateway indexer software is recommended for large music databases (from 4GB).