Troubleshooting guide

Troubleshooting Guide for Installing Dension Products

G. Installation/Programming issues

You can have the exactly same programming issues as with the Gateway 500 (GW51MO2) however,

do not forget, GW500S BT comes with a phone option which adds to the areas where issues can occur.

Please do not forget the following:

- the Gateway 500S BT works on TEXT capable systems only

- the phone needs to be programmed on BMW only (!). Luckily the phone works without any

additional programming procedure on Audi, Mercedes (right now only with EU spec. radio

where no END/SEND button is available) and Porsche

- if the vehicle has factory phone it needs to be removed because the phone module of the

GW500S BT does not work as a standalone BT audio option, causing a conflict between the

Dension device and the factory phone.

We recommend the use of Autologic or another third party enabler (NCS expert for instance) when

programming a BMW. We do not recommend the use of the factory programmer since it can be

operated in manual programming mode only.

You can use the factory computer for all other brands.

H. Factory CD-Changer and phone locations

Phone:

Audi A6/A8 => below the carpet in front of the left side seat

Porsche => behind the right side seat

CD-Changer:

Mercedes S / SL => in the trunk

Porsche => in the trunk