Troubleshooting guide

Gateway Pro BT support issues

N. Audi with different steering wheel buttons

On certain Audis, the steering wheel controls might differ. If the steering wheel buttons look like the one

below, the Gateway Pro BT is compatible:

Please note: The controls are different and this information is not detailed in the manual.

right button:

- play view: enter menu

- menu view: next level in the menu

left button:

- play view: toggle between play view and phone view

- menu view: up one level in the menu or if already in root, exit the menu

up button:

- play view: next song

- menu view: scroll menu up

down button:

- play view: previous song

- menu view: scroll menu down

O. There is no Phone menu on Audi

In rare cases the phone menu might be missing. The symptom: Phone menu cannot be selected by

pressing the ‘Menu’ button.

Elimination:

1. update the Gateway firmware to 0045 or later (recommended)

2. turn DIP switch #4 ON

3. disconnect/reconnect the Gateway from power or press reset

4. test if the same issue present