Troubleshooting guide

Gateway Pro BT support issues
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E. Phonebook content is not visible
The root cause of this symptom is usually the need for specific rights to transfer phonebook details to
the HFP capable device (Gateway). This problem usually occurs on Android based phones where after
the successful 1
st
pairing you need to add that option in a specific hidden menu (slide down your finger
from the top of the screen to access the menu).
If the problem still persists, delete pairing history, reboot the phone/Gateway and repeat the
procedure. If it does not solve the problem, perform a FW update on the Gateway and the phone and
check the system with another phone. And open a ticket on our support site
(http://techsupport.dension.com).
F. There is no sound from iPod/iPhone and/or USB
This problem could occur if
- the car has DSP unit installed (BMW only)
- the iPod Dock cable is not connected or not connected properly (2
nd
port)
DSP: If the car has DSP, the device is not compatible, due to the design and architecture of the
Gateway. DSP systems require a digital input but the Gateway provides analogue output only, thus
there will be no sound, only control. The DSP unit is rare, and there is no indication of it on the radio.
Check the Tuner to tell: if there is coax connector on it, it is a DSP based system
iPod dock cable: On Gateway Pro BT, there are two 9 pin dock connectors. One is dedicated to the
iPod, the other one is for the Connector port (to be ordered separately).
If the dock cable is connected to the wrong connector, no sound will be audible and the iPod/iPhone
device will not be recognized properly.
If you have no sound from USB or even iPod/iPhone, the problem might be related to the car harness,
the Gateway device, the car specifications (DSP) or there is a conflict with another device (Like factory
MDI).