Troubleshooting guide

Gateway Pro BT support issues
21
A. Gateway Pro BT iPod/iPhone/iPad compatibility
Supported iPod/iPhone devices genuine with 30 PIN connector (dock cable not included in the
package):
- iPod (4th generation)
- iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.)
- iPod mini
- iPod Photo 4G
- iPod Video 5G
- iPod Classic (80/120/160GB)
- iPod Touch (1st, 2nd, 3rd and 4th generation)
- iPhone, iPhone 3G / 3 GS & iPhone 4 / 4S
Supported iPod/iPhone devices with genuine ‘Lightning Connector’ (USB cable not included in the
package)
- iPod nano 7th generation
- iPod Touch 5th generation
- iPhone 5s/5c/5
iPad: iPads work iPod UI (Simple remote) mode only. Charging is available for iPad (1
st
) only. Newer
models require 2A charging which is not supported by the Gateway Pro BT.
B. iPod/iPhone not recognized
This usually happens if there is a problem with the iPod/iPhone or Dock cable. Before replacing
anything, you need to try the following:
 Make sure there is music on the Apple device
 Reboot the Apple device (if it is an iPhone, close all apps before rebooting)
 Update the iPod/iPhone if a newer iOS version is available
 Check the charging status. If there is no charging the problem might be installation related
(no ground cable connected on VW/Audi)
 Test the system with a different Apple product
 Disconnect and reconnect the Gateway hardware from the power
 Check the Dension website. There might be an available update for the Gateway