Troubleshooting guide

Troubleshooting Guide for Installing Dension Products
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Update procedure:
- delete all previous update files and reset your iPod
- extract the downloaded ZIP archive
- copy the update package to the iPod using iTunes (approx. 750 files)
- disconnect iPod from PC
- turn the car radio on and change the source to Gateway (CD changer)
- select Music/Genres/_config/GW_Menu/Update/Start_Update and start playback on the iPod
- insert iPod into the cradle or dock cable – while it’s playing (the update process should start
automatically)
- After about 5 minutes the Gateway will restart with the new firmware
- When the starting screen appears on your iPod, you can check the version number in the top
right corner of the screen
Please note:
The update process works only in Gateway User Interface mode (the iPod buttons are locked and
control is possible from the head unit only).
Important note for Peugeot or Citroen users: Start the engine before perform a firmware update in
order to avoid ‘Economy mode” activation
H. BMW-specific issues (volume changing, CDC cannot be selected)
On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly.
Please note: The installer needs to disconnect all cables physically at the CD-Changer (2 separate
wires), otherwise they will experience strange issues like:
- Volume changes automatically/randomly within 10-15 seconds
- CD-Changer source can or cannot be selected but even if you select it, you are back to
radio mode within 2-3 seconds
I. Activation on VW (Volkswagen CAN BAP – GW17V21)
The Media option is disabled on most CAN BAP based systems (VW – GW17V21), therefore it has to
be coded before or after the Gateway installation. The procedure is not difficult (takes 10 minutes
approx.), the vehicle needs to be taken to a service place and the ‘Media Player 3’ option (2E) has to
be programmed using a service computer.