Troubleshooting guide

Gateway Lite BT
13
If the firmware update was not successful, that could mean:
- there was no music content on the USB drive, so the Gateway Lite BT did not recognize it
- there were more than one partitions on the USB drive
- the USB drive was formatted to NTFS (or any other than FAT32)
- the updated was already installed on the Gateway => check the GW_EES.BIN
If the device is not functional after the update: (This usually happens if the user disconnects the USB during the update
process or the power has been switched off during the update)
- try to downgrade to the previous version
- disconnect the device from power and reconnect
- Check the system. If any of the functions work (USB, BT, iPod) send us the GW_EES.BIN. It
is likely that something went very bad  – but we need to know exactly what
S. BMW-specific issues (volume changing, CDC cannot be selected)
On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly.
Please note: The installer needs to disconnect all cables physically at the CD-Changer (2 separate
wires), otherwise they will experience strange issues like:
- Volume changes automatically/randomly within 10-15 seconds
- CD-Changer source can or cannot be selected but even if you select it, you are back to
radio mode within 2-3 seconds
- Function buttons are not or not fully working (e.g. FFW)
- You cannot enter to the Text mode selector menu
T. Phone pairing procedure takes too long
On Gateway Lite BT, the pairing procedure sometimes requires more time than normal. You may need
to try pairing from the phone menu for 2-3 minutes. The causes could be:
- the hardware is ready for pairing in a certain time period (it searches for earlier connected
phones for 30-40 seconds and for 20-25 seconds for newly available phones)
- if another phone was previously connected, the Gateway tries to reconnect to this one
first
If the pairing is not possible within 2-3 minutes, you can try the following steps
- Turn the radio OFF and Back ON after 20 minutes
- Turn the BT option OFF on your cellphone, reboot and try again
- Disconnect the Gateway Lite BT from the power and reconnect
- Search for available firmware updates on our website