Troubleshooting Guide for Installing Dension Products 2014
Troubleshooting Guide for Installing Dension Products Table of Contents 1. GATEWAY LITE BT................................................................................................................................. 4 A. How to set text display on BMW: .............................................................................. 5 B. How to set text display on Toyota ............................................................................. 6 C. How to get/generate the GW_EES.BIN file: ...........
Gateway Lite BT L. How to generate the GW_EES.BIN file: ..................................................................... 25 N. Audi with different steering wheel buttons ............................................................. 27 O. There is no Phone menu on Audi ............................................................................. 27 P. DIP switch settings .................................................................................................. 28 4.
Troubleshooting Guide for Installing Dension Products Troubleshooting Guide 1. Gateway Lite BT a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. q. r. No ID3 display on BMW (how to set radio to display text) How to capture GW_EES.
Gateway Lite BT A. How to set text display on BMW: Please note: The Gateway Lite BT is capable of displaying text only on BMW radios - Gateway Lite BT is not capable of full menu browsing, you will only have music information display There are 3 different types of display available (Radio; MID and Navigation) and each requires a different configuration, so you will need to change settings after installation To set text from the text selection menu: 1.
Troubleshooting Guide for Installing Dension Products On some BMW radios, there is an ‘M’ button between the Next Track and Previous Track buttons to change the function to FF (Fast Forward) and REW (Rewind). On these radios, use the ‘M’ button for the text activation procedure: 1. Turn the Radio ON and select the Gateway (CD-Changer) 2. Disconnect all devices from the Gateway and wait until CD5 / Track99 is displayed on the radio 3.
Gateway Lite BT C. How to get/generate the GW_EES.BIN file: The GW_EES.BIN file provides important information regarding - the exact firmware version the basic settings (text, or car configuration) connected devices (like DAB+G) To generate the file you need to have a simple USB thumb drive which is - formatted to FAT 32 has only one partition has at least one playable music content on it You need to 1. 2. 3. 4. 5. 6. 7. 8.
Troubleshooting Guide for Installing Dension Products C. Is there a limit on the number of tracks the Gateway can handle? There is no limit referring to track numbers. You can have as many as you want if the overall size of your music not larger than the maximum capacity (256 GB) that we offer. E.
Gateway Lite BT I. The Gateway Lite (GWLxxx, GBLxxx) volume is distorted/lower than my Radio or CD player. Is there any option to change the volume output levels? This could happen ‘relatively’ easily because all cars, chassis are different. It can be small, medium, big or large, could come with 4 or 12 speakers. Therefore we use default settings that work in most cases.
Troubleshooting Guide for Installing Dension Products K. iPod/iPhone not recognized This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following: Make sure there is music on the Apple device Reboot the Apple device (if it is an iPhone, close all apps before rebooting) Update the iPod/iPhone if a newer iOS version is available Check the charging status.
Gateway Lite BT - make sure the files are not write protected (to do so use check the files on a PC) Please note: The write protection cannot be switched off on certain Sony USB. Such USB drives cannot be used with Gateway Lite or Lite BT.
Troubleshooting Guide for Installing Dension Products P. No sound on a BMW – only control There might be 2 specific root causes to this issue: - The car has a DSP unit installed The CD-Changer plug has not been connected correctly on GBL3BM1 (17-pin – also known as Round-pin connector) DSP: If the car has DSP, the device is not compatible, due to the design and architecture of the Gateway.
Gateway Lite BT If the firmware update was not successful, that could mean: - there was no music content on the USB drive, so the Gateway Lite BT did not recognize it there were more than one partitions on the USB drive the USB drive was formatted to NTFS (or any other than FAT32) the updated was already installed on the Gateway => check the GW_EES.
Troubleshooting Guide for Installing Dension Products 2. iGateway a. b. c. d. e. f. g. h. i. j.
iGateway A. iGateway iPod/iPhone/iPad compatibility - iPod (4th generation) iPod nano (1st, 2nd, 3rd, 4th , 5th and 6th gen.) iPod mini iPod Photo 4G iPod Video 5G iPod Classic (80/120/160GB) iPod Touch (1st, 2nd, 3rd and 4th generation) iPhone, iPhone 3G / 3 GS & iPhone 4 / 4S iPhone 5/5s/5c, iPod Touch 5th and nano 7th supported via genuine Lightning to 30 pin adapter Please note: Apple devices with Lightning connector are not supported via USB. iPad: iPads work iPod UI (Simple remote) mode only.
Troubleshooting Guide for Installing Dension Products To set text from the text selection menu: 1. 2. 3. 4. 5. 6. 7. 8. Turn the Radio ON and select the Gateway (CD-Changer) Disconnect all devices from the Gateway and wait until CD5 / Track99 is displayed on the radio Keep the FF (Fast Forward) button pressed for at least 10 seconds, then release.
iGateway E. Factory phone sound is not audible (no sound) The iGateway (GW100) uses the same harness as the Gateway Pro BT which has built-in phone function as well. On that cable there is a separate 4-pin Molex cable. The wires on the 4-pin Molex are responsible for the phone audio and mute. On fig. 1 the 4pin Molex from the radio side quadlock connects to the 18pin Gateway side connector, so the radio uses the Gateway Pro as a phone module. On fig.
Troubleshooting Guide for Installing Dension Products Update procedure: - delete all previous update files and reset your iPod extract the downloaded ZIP archive copy the update package to the iPod using iTunes (approx.
iGateway J. Volume is distorted or low compared to other sources The iGateway has no USB port, so an iPod has to be used to change the output volume. Visit our homepage, go to Knowledgebase and look for the volume configuration files in the Download section. Volume setting procedure: - connect the iPod to the Gateway, make sure you are in ‘iPod GW’ (gateway) mode so that all controls are available via the Head Unit - disconnect your iPod and select the volume configuration file (0.
Troubleshooting Guide for Installing Dension Products 3. Gateway Pro BT support issues a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. iPod/iPhone/iPad compatibility iPod/iPhone is not recognized USB compatibility firmware update phonebook content is not visible there is no sound from iPod/iPhone and/or USB (BMW) factory phone does not work A2DP is not available CDC not removed properly (CD-Changer is still on iBus) factory phone is connected activation on VW how to generate GW_EES.
Gateway Pro BT support issues A. Gateway Pro BT iPod/iPhone/iPad compatibility Supported iPod/iPhone devices genuine with 30 PIN connector (dock cable not included in the package): - iPod (4th generation) - iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.
Troubleshooting Guide for Installing Dension Products C. USB compatibility Flash Memory and Hard Disk Drives File system: FAT32 Storage capacity: up to 256 GB of music content Music format: MP3 MPEG1 Layer 3 : 32; 44,1; 48 kHz (32 - 320kbps); MPEG2 Layer 3 : 16; 22,05; 24 kHz (8 - 160kbps); MPEG2.5 Layer 3 : 8; 11.025; 12 kHz (8 -160 kbps) from 96 kb/s to 320 kb/s; MP3 Variable Bit Rate (VBR) (up to 320kb/s). WMA 4 - 44.1 kHz at sample rates up to 320 kb/s.
Gateway Pro BT support issues E. Phonebook content is not visible The root cause of this symptom is usually the need for specific rights to transfer phonebook details to the HFP capable device (Gateway). This problem usually occurs on Android based phones where after the successful 1st pairing you need to add that option in a specific hidden menu (slide down your finger from the top of the screen to access the menu).
Troubleshooting Guide for Installing Dension Products Please check the following: - installation - car specifications (DSP is not supported on BMWs) - make sure there is no device to conflict the Gateway - check all sources (iPod/iPhone; USB) to find out if the problem related is to one source or all G. Factory phone option does not work The Gateway Pro BT can operate as a Media player (Gateway functions are active only) or a phone module (only on CAN BAP – GWP1V21).
Gateway Pro BT support issues I. CDC not removed properly (CD-Changer is still present on iBus) On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly.
Troubleshooting Guide for Installing Dension Products 3. 4. 5. 6. 7. 8. Select the Gateway as a source (eg. CD-Changer) Turn the whole system OFF, remove the key from the ignition Wait for 2 minutes Turn the system ON (e.g. radio) The USB will start to operate Wait 10 seconds, disconnect and check the content on a PC. The GW_EES.BIN should be present in the root folder. Please note: If the file is not available, please use a different USB stick and repeat above steps.
Gateway Pro BT support issues N. Audi with different steering wheel buttons On certain Audis, the steering wheel controls might differ. If the steering wheel buttons look like the one below, the Gateway Pro BT is compatible: Please note: The controls are different and this information is not detailed in the manual.
Troubleshooting Guide for Installing Dension Products 5. if yes: contact Dension support P. DIP switch settings There are 6 DIP switches on the Gateway Pro BT. The default setting is all OFF because car configuration is set by the Car harness (cable detection).
Gateway 500 (GW51MO2) support issues 4. Gateway 500 (GW51MO2) support issues a. b. c. d. e. f. g.
Troubleshooting Guide for Installing Dension Products A. IPod/iPhone/iPad compatibility It has the same compatibility as the Gateway Lite BT, so Lightning based Apple devices (iPhone 5 / 5c / 5s, iPod touch 5th or nano 7th) can be used only with a Lightning to 30 pin adapter. Please note: Power booster is highly recommended (SKU: IPB1DIN) for newer iPhone and iPod touch devices (from iPhone 4 and touch 4th), because the Gateway 500 is capable of charging with 500mA only.
Gateway 500 (GW51MO2) support issues D. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using Notepad (or similar application).
Troubleshooting Guide for Installing Dension Products When installing a Gateway 500, please do not forget (!): - - Gateway must be the last connected device on the MOST ring, or other devices like Amplifier, Phone, Navigation, etc.
Gateway 500 (GW51MO2) support issues The table below summarizes the ways of installing the GW500 in BMW models.
Troubleshooting Guide for Installing Dension Products The device does not work after the installation: - make sure the AUX box switch is in the ‘full circle’ mode (and not Bypass) - check the DIP switch settings - check the light directions on the MOST ring - check the status of the blue LED on the AUX-Box LED signals: - LED is shows constant light => Gateway is under powered and the boot was successful - LED is flashing quickly, than goes OFF => There is a brake on the MOST ring.
Gateway 500 (GW51MO2) support issues Mercedes: 1. Check compatibility, NTG2.5 or 4 are not supported 2. Check if the vehicle has a CD Changer, or an active loop, if not this will have to be activated at a dealership. Specific Symptom: No text on the display a. check if the unit is a Comand radio b. check if the device is in iPod Gateway mode c. text activation might be required Aston Martin / Volvo: 1. check if the vehicle has a CD-Changer without AUX-in 2.
Troubleshooting Guide for Installing Dension Products 5. Gateway 500S BT (GW52MO2) support issues a. b. c. d. e. f. g. h. i.
Gateway 500S BT (GW52MO2) support issues A. Differerences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2) - Gateway 500S BT has a Built-in Bluetooth (HFP + A2DP) module Gateway 500S BT is compatible TEXT display capable cars only Gateway 500S BT charges by 1A (power booster is not required) GW500 (GW51MO2) GW500S BT (GW52MO1) or (GW52MO2) Text Yes, but works with non-text capable systems too e.g. CDR23, Audio 20 Yes, but non-text capable systems are not supported e.g.
Troubleshooting Guide for Installing Dension Products Supported iPod/iPhone devices with ‘Lightning Connector’ (USB cable not included in the package) - iPod nano 7th generation - iPod Touch 5th generation - iPhone 5s/5c/5 iPad: iPads work iPod UI (Simple remote) mode only. Charging is available for iPad (1st) only. Newer models require 2A charging which is not supported by the Gateway 500S BT. C.
Gateway 500S BT (GW52MO2) support issues E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad (or similar application).
Troubleshooting Guide for Installing Dension Products G. Installation/Programming issues You can have the exactly same programming issues as with the Gateway 500 (GW51MO2) however, do not forget, GW500S BT comes with a phone option which adds to the areas where issues can occur. Please do not forget the following: - the Gateway 500S BT works on TEXT capable systems only - the phone needs to be programmed on BMW only (!).
Gateway 500 Lite 6. Gateway 500 Lite a. b. c. d. e. f.
Troubleshooting Guide for Installing Dension Products A. Differences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2) - Gateway 500 Lite is designed for cars with no text display capability has only one single FOT connector, so CDC retention is not possible the AUX-Box is not included in the retail package Gateway 500 Lite has no DIP switches, configuration has to be set via USB (the default setting is Mercedes) B.
Gateway 500 Lite D. USB does not work You can try the same method as mentioned earlier with the Gateway Lite BT. It is essential to check the following: - USB drive meets the requirements - file extensions (compression rate is not bigger than 320 kbps) - the system has to be tested with a different USB drive, with 1-2 music files only - make sure the files are not write protected (to do so use check the files on a PC) E.
Troubleshooting Guide for Installing Dension Products G. Installation/Programming issues: When installing a Gateway 500 Lite, please do not forget (!): - Gateway must be the last connected device on the MOST ring, or other devices like Amplifier, Phone, Navigation, etc.
GEN2BME Enabler 7. GEN2BME Enabler (for Gateway 500 series: GW51MO2, GW52MO1/2, GW53MO1/2) A.
Troubleshooting Guide for Installing Dension Products B. How to get a log file from GEN 1. Change the DIP switch settings on GEN Enabler. The ‘Maintenance mode’ is activated when DIP switch #1 is turned ON 2. Connect the GEN Enabler to a PC through a Mini USB cable 3. Windows will recognize it but the drivers will be missing, you have to give the access root on widows to the GEN ‘Driver’ directory 4. After the successful recognition/installation Run ‘DfuSeDemo.exe’ file from the ‘Programmer’ directory: 5.
GEN2BME Enabler PC requirements: Software: - 32-bit Microsoft Windows® XP (64-bit version is not supported) - 32-bit Microsoft Windows® Vista (64-bit version is not supported) - 32-bit Microsoft Windows® 7 (64-bit version is not supported)* - 32-bit Microsoft Windows® 8 (64-bit version is not supported)* A mini USB cable is required to connect the GEN Enabler to the PC (not included in the package). Please note: the appropriate installation files have to be used for successful GEN recognition via USB.
Troubleshooting Guide for Installing Dension Products 8. Gateway 500 Lite D2B support issues a. b. c. d. e. f.
Gateway 500 Lite D2B support issues A. Differences between D2B and MOST The D2B standard was developed by Mercedes and was available in vehicles made by Mercedes and Jaguar. The Dension Gateway 500 Lite D2B is compatible with Mercedes only (GWL1DB1). An OEM (factory) solution is available for Jaguar. The fiber optic cables are the same as with the Gateway 500 series, but the optical network and the connectors are different. B.
Troubleshooting Guide for Installing Dension Products E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad (or similar application).
Warranty Troubleshooting certain symptoms: The radio does not see the connected Gateway device a. the radio was not coded/programmed for CDC b. the wake up wire is not connected or it is connected to the wrong pin c. The CD-Changer was not looped properly so the optical ring is halted d. There is a problem with the optical cable => try another one Gateway worked fine a while, but suddenly the radio does not see it anymore a. Update or downgrade the firmware (it reboots the device automatically) b.
