Specifications

BASIC
TROUBLESHOOTING
My
HEOS
device won't connect to my network using the audio
cable
•
Make sure
your
mobile
device
is
connected
to
your
wireless network before setting up your
HEOS
device.
• Alternatively,
you can connect your
HEOS
device
to
your network router using the
included
Ethernet cable. Once
connected via
Ethernet, the
HEOS
by
Denon
App
should recognize the
HEOS
device and you can
manually
move it
to
your
wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
I
get
a message
"Device
was not
found"
•
Move your
HEOS
device
closer
to your
wireless router.
•
Your
HEOS
device and
controller device may not be on the same network. Verify that the controller
device
is
on the same network
as your
HEOS
device. This
is
usually
configured under the Settings feature on your mobile
device.
If
you have more than one
network, your device may hop to a different network as you move around your home.
• Make sure you
don't
have any other
electronic
devices interfering with your
wireless
network
signals.
Microwave ovens,
cordless
phones, and some televisions
can cause wireless
network interference.
• If
your
HEOS
devices are located
far away from your router, consider adding a
wireless range extender
like
the
HEOS Extend.
•
In
case your wireless router
is
incompatible
with your
HEOS
device,
please
use the
optional HEOS Extend
Wireless
Range
Extender and hard-wire it
to
your router.
Music cuts out or
delays
sometimes
• Make sure your
Internet
connection is operating
correctly.
• If
you are sharing your network with other users or devices, they may be using most
of
your bandwidth
(especially
if they are streaming video).
• Make sure your
HEOS
devices are within range
of
your
wireless network.
• Make sure your
HEOS
devices are not
located near other
electronic
devices that
could
interfere with it's wireless
connectivity
(like
microwave ovens,
cordless
phones, TVs, etc ...
).
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