Owner's Manual
Table Of Contents
- Sound Bar 550
- Owner’s Manual
- Contents
- What you can do with this unit
- Accessories
- Part names and functions
- Positioning
- Troubleshooting
- Power does not turn on / Power is turned off
- Operations cannot be performed through the remote control unit
- Trouble teaching this unit remote control commands
- No sound comes out
- Music cuts out or delays sometimes
- The HDMI Control function does not work
- Audio can be heard coming from the TV’s speakers
- I hear a delay when using the external input with my TV
- Bluetooth playback does not work
- Cannot connect the sound bar to the network
- Connecting to a network using an iOS device
- Connecting to a WPS network
- This unit takes long time to turn on
- Cannot operate the unit with Alexa
- Alexa does not respond even if called
- Resetting factory settings
- Resetting the firmware to the default state
- Quick Start Guide
- Owner’s Manual
- Wireless Speaker Home 150
- Owner’s Manual
- Contents
- Introduction
- Before your begin
- Setup
- Use
- Using your speaker
- Selecting a room/speaker
- Quick Select function
- Listening to radio
- Playing music stored on your mobile device
- Playing music from your networked PC or NAS
- Playing music from the AUX input
- Playing music from a USB memory device
- Playing music from Bluetooth device
- HEOS account
- Playing from streaming music services
- Managing inputs
- Managing your phone
- Listening to the same music in multiple rooms
- Stereo pairing
- Using the now playing queue
- Rearranging the now playing queue
- Deleting songs from the play queue
- Deleting all songs from the play queue
- Saving playlists
- Performing repeat and shuffle playback
- Using the favorite
- AirPlay function
- Making speaker adjustments
- Updating your system
- Advanced features
- Power management
- Using your speaker
- Troubleshooting
- Cannot connect the speaker to the network
- Cannot pair a Bluetooth mobile device with the speaker
- Cannot hear Bluetooth music
- Music cuts out or delays sometimes
- hear a delay when using the AUX input with my TV
- Connecting to a network using an iOS device
- I hear distortion when using the AUX input
- Connecting to a WPS network
- Resetting your speaker
- Buttons do not operate correctly
- Status LED table
- Appendix
- Quick Start Guide
- Owner’s Manual
- Wireless Home Subwoofer
9
BASIC TROUBLESHOOTING
My Sound bar won’t connect to my network
•
Make sure your mobile device is connected to your wireless network before setting up your sound bar.
•
Alternatively, you can connect your sound bar to your network router using an Ethernet cable (sold separately).
Once connected via Ethernet, the HEOS App should recognize the sound bar and you can manually move it to your
wireless network using “Settings” - “My Devices” - “(Device Name)” - “Advanced” - “NETWORK SETTINGS”.
I don’t hear the TV sound coming from the sound bar
•
Check cable connection between the sound bar and your TV and other devices. Ensure cables are fully connected and
connected to the right ports.
•
Ensure that TV Speakers are “Off” in your TV settings menu*
•
If you are using HDMI eARC/ARC as your connection between your sound bar and your TV, ensure that “ARC” setting is
“On” in your TV settings**
* Note: “TV Speakers” settings may be labeled as Receiver, or External speakers depending on your make of TV.
** Note: Not all TV’s have these settings.
•
Verify that CEC functions are enabled in your TV’s Settings Menu.
•
Check that your sound bar is assigned to correct the input source. To find which input the sound bar is currently set to,
open the HEOS App and navigate to “Music” View > “Settings” > “My Devices” > “TV Input”.
•
To update the connection go to “Music” View > “Settings” > “My Devices” > “TV Input” > Select the Input type that
currently connects your sound bar and your TV.
Music cuts out or delays sometimes
•
Make sure your Internet connection is operating correctly.
•
If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they
are streaming video).
•
Make sure your sound bar is within range of your wireless network.
•
Make sure your sound bar is not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…). *
* Connect your sound bar to your network using an optional Ethernet cable if possible.
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