User Manual

22 AT-TQ 2403 - IEEE 802.11abgh, D ual Radio, Enterprise W ireless Access Point - Installation Guide
Chapter 3: Troubleshooting
If the AT-TQ 2403 IEEE 802.11abgh, Dual Radio, Enterprise W ireless Access Point is not operating correctly,
do one of the following:
• Rechecking your physical connections. Make sure that power cable and Ethernet cables are inserted
tightly and LED lights up correctly. If LED does not light up properly, try to swap Ethernet cables.
• Verify the client’s wireless adapter is installed and working properly. O n a W indows client, check your
wireless connection from the N etwork Connections panels and make sure that its status is “Enabled”. If
the adapter is not listed, please check if the adapter is plug-in well and installed the driver. If the adapter
is listed but can not enable the connection, please check the Properties panel to make sure no resource
conflicts.
• If your client has a valid IP address, you can use “ping” to verify network connectivity. Run a command
window from the client’s PC’s start menu and ping your AP’s LAN IP address. If pinging your AP
repeatedly timeout, you should try following:
) Check both AT-TQ 2403 and the wireless adapter use compatible 802.11 standards and the
same SSID .
) Check your AP’s setting and compare it with your client’s wireless parameters.
) Reset your AP through the management software. See details in User’s Guide. O r you can hold
in the Reset button until the TEST led turns on to restore the factory default settings.