User's Manual

Troubleshooting

section

Within a few seconds, the tray icon in the lower left-hand

corner of your screen should turn green, indication a successful

connection to the network.

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed.

Solution

If the correct network name is not listed under “Available

Networks” in the wireless utility, please attempt the following

troubleshooting steps:

Temporarily move computer, if possible,

five

to 10 feet from the

Router. Close the wireless utility, and reopen it. If the correct

network name now appears under “Available Networks”, you

may have a range or interference problem. Please see the

suggestions discussed in the section titled “Placement of your

Router” of this User Manual.

Using a computer that is connected to the Router via a network

cable (as opposed to wirelessly), ensure that “Broadcast SSID”

is enabled. This setting is found on the Router’s wireless

“Channel and SSID” configuration page.

If you are still unable to access the Internet after completing

these steps, please contact Belkin Technical Support.

Problem:

My wireless network performance is inconsistent.

Data transfer is sometimes slow.

Signal strength is poor.

I am having difficulty establishing and/or maintaining a Virtual

Private Network (VPN) connection.

Solution:

Wireless technology is radio-based, which means connectivity and

the throughput performance between devices decreases when

the distance between devices increases. Other factors that will

cause signal degradation (metal is generally the worst culprit) are

obstructions such as walls and metal appliances. Note also that

connection speed may decrease as you move farther from

the Router.