User's Manual
Troubleshooting
93
section
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Problem:
The
Easy Install
Wizard
cannot connect my Router to the Internet.
Solution:
If the Easy Install Wizard is not able to connect the Router to the
Internet, please check the following items:
Note:
If the Easy Install Wizard repeatedly displays an error message
that says it cannot make an Internet connection, you may have to
power cycle your modem in order to establish an Internet connection.
This step will allow the modem to reconfigure itself properly to work
with the Router. Please follow the instructions below:
Sequence:
1.
Unplug the power from
the
modem (supplied by your ISP).
2.
Unplug the power from your Belkin
R
outer.
3.
Wait for
five
minutes.
4.
Reconnect power to the modem.
5.
Wait for the modem to power up (about
one
minute, please
refer to the modem’s documentation).
6.
Reconnect
p
ower to the
R
outer.
7.
Check your Internet connection.
If your ISP requires a user name and password, make sure that you
have typed in your user name and password correctly. Some user
names require that the ISP’s domain may be at the end of the name.
Example: “myname@myisp.com”. The “@myisp.com” part of the user
name may need to be typed as well as your user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 73 of this
manual for an alternative setup method).