HiPath 3000 Application Note Verizon IP Trunk and IP Contact Center Services HiPath 3000 Version 9.0 August 27, 2013 V1.0 Date 07/28/2013 08/9/2013 Version Initial version.01 Initial version.02 Modified by Section Affected All Comments All Added changes 08/26/2013 08/27/2013 08/27/2013 Initial version .03 Initial version .04 1.0 received on 8/20/2013 Rewrote ITSP channel section Availability and technical specifications are subject to change without notice.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 1 2 3 4 5 6 7 Introduction ........................................................................................................................................... 3 Who should read this document? ......................................................................................................... 3 A Note on Standards Compliance ............................................................................................
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 1 Introduction This application note highlights the use and setup for HiPath 3000 V9 with Verizon IP Trunks and Verizon IP Contact Center Trunk Services (IPCC). HiPath 3000 V9 became generally available on July 13, 2012. Verizon has certified the HiPath 3000 V9 for compatibility in accordance with their US Retail VoIP, EMEA Retail VoIP and IPCC Interoperability test plans.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 3 A Note on Standards Compliance Due to interpretation, conformance with standards does not automatically imply that products will properly interoperate. It is absolutely necessary to perform interoperability testing to insure expected results.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 5 HiPath 3000 Reference Architecture HiPath 3000 V9 may be designed in modular fashion from simple single server applications through active/active dual processing designs using geographically distributed processing nodes for high availability. With HiPath 3000 V9, OpenScape software may run on industry standard server hardware or within IT environments employing virtual machines.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 6 Verizon IP Trunk Service Highlight Verizon IP Trunk Services simplify network management and drive operational efficiencies by enabling the convergence of voice and data traffic on the same access connection. Verizon provides native SIP trunks directly to HiPath 3000 solution over Private IP or Internet Dedicated Access facilities.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 7 Verizon IP Trunk Certification This section outlines the actual HiPath 3000 elements used in the Verizon IP Trunk Certification process for Verizon US IP Trunks, EMEA IP Trunks and IPCC Trunks: Example HiPath 3000 Voice Bill of Materials (as certified): Verizon HiPath 3000 Lab Bill of Materials Order Number Description Quantity L30251U0600G559 L30251U0600A594 L30250F0600C155 L30250F0600C175 L30251U0600A741 1 1 2 1 1 HP
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Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 8 LOAD ISSUES/CONCERNS: The following issues were identified during CPE Interop testing. The HiPath 3000 does not support REFER or REFER with Replaces; Unscreened ANI; generation of RTCP packets; it does not generate “183 Session Progress” responses (only “180 Ringing”); and, always sends RTP packets even when the system places a call on “Hold”. The following issues were identified during Delta Lab testing.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 9 Test Results The following Verizon IP Trunk services and specific test cases have been certified with any exceptions noted below: Page 10 of 55
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Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 10 CPE INTEROP IP TRUNKING DELTA TEST CASES Page 29 of 55
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Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system Please note that the OptiPoint 420 is manufacturer discontinued product and is no longer available for new system sales.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system Please note that the OptiPoint 420 is manufacturer discontinued product and is no longer available for new system sales.
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Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11 HiPath 3000 Configuration – Verizon IP Trunks This section will outline the steps for the Configuration of the Verizon SIP Trunks with the HiPath 3000 Version 9 system. The configuration requires the creation or modification of the database within the HiPath 3000 system and the HG1500 VoIP Interface card. The documented steps assume that the system administrator is a certified technician on the HiPath 3000 platform.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.1.4 Configure the Trunk Route Parameters Under the Lines and Networking > Routing Parameters menu insure that the displayed settings are in place Press the Apply button after making the changes 11.1.5 Configure the IP Trunk Channel Settings Under the Lines and networking > IP Trunks confirm the quantity of ITSP/SIP Trunks for the Verizon IP trunk group is correct or needs to be modified.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system A SIP call placed from a TDM digital phone to the PSTN over an ITSP/SIP trunk would require 1 channel. An incoming call from the PSTN on a SIP trunk to the integrated voicemail card, analog port or TDM digital phone would require 1 channel. A call by an IP phone from SIP trunk or to the SIP trunk would not require a channel. 11.1.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.1.7 Enable Least Cost Routing (LCR) This step is required to allow the station user to dial a PSTN telephone number and have the outbound call route over the selected Verizon SIP trunk group. Under Least Cost Routing > Flags and COS > LCR flags, insure that the “Activate LCR” check box is enabled. After making any changes to the configuration press the Apply button to save your changes.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.1.8 Create or confirm that an LCR Out dial rule is configured The LCR Out dial rule is used to define the digit string that will be sent to the PSTN. The system administrator uses a set of command codes to configure how much and which portions of the number that was dialed. A dial string is created using field separators between dial pattern groups.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.1.9 Create LCR Dial plan and LCR Route Group Under the Least Cost Routing > Dialplan confirm the default number plan entries are present. If the default entries are not present then they would need to be added to the LCR Dial plan table. Default LCR number plans for Local, +1 dialing and International dialing. The information in the name column should be entered by the system administrator for identification purposes.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system After entering the dial plan information select an unused Route table to define the trunk route group and out dial rule. In the example, Route Table 3 has been selected. In the lower portion of the form select Route Table 3 from the Route Table list box In selection 1 > Route of Route Table 3 enter the name of Route Table defined in step 11.2.3. In the example below the name assigned is Verizon.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2 HG1500 VoIP GW Configuration 11.2.1 Connections to the Verizon Network Prior to configuring the HG1500 card a VPN connection will need to be established from the customer’s premise to the Verizon network. This will require that the settings for the default Router, DNS and Static STUN settings are configured within the HG1500 card for proper operation with the local VPN router.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.4 Access the Web based tool for the HG1500 VoIP GW card Once the customer database file is loaded, press the HG1500/Xpress@Lan link to access the HG1500 card. Please note that the IP address for the HiPath system used in the lab is 192.168.1.28. The IP address of the HG1500 card used in the lab is 192.168.1.8. 11.2.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.6 Setting Up the General SIP Trunk Parameters When the sub menu appears, select the Voice Gateway > then right click SIP Parameters selection and select “edit SIP parameters. Insure that the SIP transport protocol flags are set as displayed below Insure that the SIP Session Timer flags are set as displayed below Under the Provider Calls section, enter the qty of concurrent calls that will be supported by the session.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.7 Set STUN Configuration Parameter Right click in the Internet Telephony Service Provider menu and select “Edit Stun Configuration “ Select “Use static IP” as the STUN Mode Enter your Public IP address information Leave the Public SIP Port of 5060 in place Click on the Apply button to write the information to the data base and then click on the “disk icon” to save the data base.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.9 Revise the Verizon ITSP profile The profile for the Verizon SIP trunks has already been loaded into the HG1500 card and contains the low level parameter settings. The domain information, proxy information and STN settings will need to be entered. Click on the Enable Provider check box to enable the Verizon profile Select the Provider Identifier (Trunk Route Group) that will be assigned to the Provider.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.10 Add the Internet Telephony Station Number Right Click on the Internet Telephony Service Provider menu and select “Add Internet Telephony Station” from the menu. Insert the Main Telephone number in the Internet telephony station field. Click on the Apply button to write the information to the data base and then click on the “disk icon” to save the data base.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 11.2.11 Add the MSNs (Main Subscriber Numbers) to the database Right Click on the plus sign next to the Internet Telephony Station number to display the MSN menu item Right click on the MSN menu and select Add MSN Fill in the 10 or 11 digit number for the first MSN provided by Verizon. The MSN represents the series of telephone numbers that will be used for DID and outgoing identification purposes.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system 12 High Level Troubleshooting HiPath 3000 and IP Trunks Refer to the HiPath 3000, Service Manual, Service Documentation, for HiPath 3000 trouble shooting steps. The latest service documentation maybe found via on-line web portal (SEBA). 13 Additional Documentation References HiPath 3000 General Information http://wiki.siemens-enterprise.com/wiki/HiPath_3000 HiPath 3000 and SIP Provider Information http://wiki.
Application Note Using Verizon IP Trunk Services with the HiPath 3000 V9 system List of Acronyms Acronym B2BUA Description Back-to-Back User Agent Acronym NCS CCBS CCNR CLIP Call Completion to Busy Subscriber Call Completion on No Reply Calling Line Identification Presentation Calling Line Identification Presentation Restriction Connected Line Identification Presentation Connected Line Identification Presentation Restriction Certificate Revocation List NE NNI OCSP Description Network Based Call Signa
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