Product Manual

7
SERVICE FOR YOUR METER
Ø Before sending in your meter we recommend you give one of our
trained technicians a call. Many times troubleshooting can be taken care
of over the phone. Call us at 877-DELMHORST.
Ø Pack your meter securely. Enclose a purchase order or letter with a brief
description of the problem.
Ø There is no need to call us for a return authorization number if you are within
the U.S. Customers outside the U.S. must contact us for more specific
instructions prior to returning a meter.
Ø Include your name, address, daytime phone and fax numbers, or e-mail
address. If you believe the meter is under warranty, please provide the
original sales slip or invoice.
Ø Ship via UPS, Express Mail, Priority Mail or any overnight courier who
provides prompt service. Do not use standard parcel post.
Ø Insure your instrument for its full value and ship prepaid. We are not
responsible for damage in transit.
Ø We do not accept COD shipments or cover any incoming freight or duty
charges on returned merchandise.
Ø Turnaround time on repairs is approximately two weeks.
Ø We will call you with an estimate if you specifically request one, or if we
determine that the meter may be too costly to repair.
Ø Non-warranty repairs will be returned via UPS/COD unless you have already
e
stablished other payment terms. There is no COD service outside the U.S.
To pay by credit card, include the card number and expiration date with your
repair. We accept Visa/Mastercard, American Express.
Ø Warranty repairs will be returned at no charge if shipped within the U.S. via
UPS Ground Service. Freight charges for expedited services (i.e., Federal
Express, UPS/2Day, UPS/1 Day, etc.) are the customer’s responsibility and
will be charged as per the above terms.