Desktop Computer Quick Reference Guide

Troubleshooting 39
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer
, and click Next .
Windows Vista:
1
Click Start and click Help and Support.
2 Ty p e hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Battery Problems
WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
R
EPLACE THE BATTERY — If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see
the Service Manual at support.dell.com ). If replacing the
battery does not solve the problem, contact Dell.
Drive Problems
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer .
Windows Vista:
• Click Start and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
T
EST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable media and restart the computer.
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