Desktop Computer Quick Reference Guide

38 Troubleshooting

Solving Problems

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is

detected but incorrectly configured, you can use the Hardware

Troubleshooter to resolve the incompatibility.

Windows XP:

Click

Start

and

click

Help and Support

Ty p e

hardware troubleshooter

in the

field and click the

arrow to start the search.

Code

(repetitive

short beeps)

Description

1 BIOS ROM checksum in progress or

failure. Possible motherboard failure.

2 No memory detected.

3 Possible motherboard failure.

• Chipset error

• Time-of-day clock test failure

• Gate A20 failure

• Super I/O chip failure

• Keyboard controller test failure

4 RAM Read/Write failure. Possible

memory failure.

5 RTC power failure. Possible CMOS

battery failure.

6 Video BIOS test failure. Possible

video card failure.

7 CPU Cache test failure (Intel CPU

only). Possible CPU failure.

book.book Page 38 Monday, November 10, 2008 1:26 PM