Users Guide

Obtención de ayuda
Temas:
• Contacting Dell EMC
• Dell SupportAssist
• Locating service tag
• Localizador de recursos rápido
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service
issues:
1. Go to .
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a) Enter your system Service Tag in the Enter your Service Tag field.
b) Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a) Select your product category.
b) Select your product segment.
c) Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell EMC Global Technical Support:
a) Click .
b) The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team.
Dell SupportAssist
Para obtener una asistencia mejorada, Dell recomienda la instalación y configuración de Dell SupportAssist.
Dell SupportAssist es una aplicación de software que recopila información de forma transparente sobre el sistema y crea automáticamente
casos de asistencia cuando se detectan problemas. Dell SupportAssist ayuda a Dell a proporcionarle una asistencia mejorada, personalizada
y eficaz. Dell utiliza los datos para resolver problemas comunes y para diseñar y comercializar productos.
Para obtener más información sobre la instalación y configuración de Dell SupportAssist, consulte: http://www.dell.com/en-us/work/
learn/supportassist-servers-storage-networking.
Locating service tag
Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell EMC to route
support calls to the appropriate service provider.
11
Obtención de ayuda 19