Owners Manual
Table Of Contents
- Dell XC6320 Web-Scaled Hyperconverged Appliance Owner's Manual
- About the Dell XC6320
- About your system
- Accessing system features during startup
- Front panel features and indicators
- Hard drive indicator patterns
- Back panel features and indicators
- System-board assembly configurations
- LAN indicator codes
- Power and system board indicator codes
- Power Supply Unit indicator codes
- iDRAC heart beat LED
- Documentation references
- Performing initial system configuration
- Pre-operating system management applications
- Navigation keys
- System Setup
- Entering System Setup
- System Setup details
- System BIOS Settings details
- System Information details
- Memory Settings details
- Processor Settings details
- SATA Settings details
- Boot Settings details
- Network Settings screen details
- Integrated Devices details
- Serial Communication details
- System Profile Settings details
- System Security Settings details
- Miscellaneous Settings details
- System setup options at boot
- About Boot Manager
- Changing the boot order
- Choosing the system boot mode
- Assigning a system and setup password
- Deleting or changing system and setup password
- Installing and removing system components
- Safety instructions
- Recommended tools
- Opening and closing the system
- Inside the system
- Cooling fans
- Hard drives
- SATADOM
- Power supply units
- System board assembly
- Air baffle
- Heat sinks
- Processors
- Expansion card assembly and expansion card
- Riser card
- LSI 2008 Mezzanine Card
- Mezzanine card bridge board
- System memory
- System battery
- System board
- Troubleshooting your system
- Safety first—for you and your system
- Minimum configuration to POST
- Safety first – for you and your system
- Installation-related issues
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting a serial I/O device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting PSUs
- Troubleshooting system cooling issues
- Troubleshooting a fan
- Troubleshooting system memory
- Troubleshooting a hard drive
- Troubleshooting a storage controller
- Troubleshooting expansion cards
- Troubleshooting processors
- IRQ assignment conflicts
- Jumpers and connectors
- Getting help
7
Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical assistance, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global
Technical Support team.
Dell SupportAssist
For an enhanced Support Experience, Dell recommends installing and configuring Dell SupportAssist.
Dell SupportAssist is a software application that transparently collects information about your system and
automatically creates support cases when issues are detected. Dell SupportAssist helps Dell to provide
you an enhanced, personalized, and efficient support experience. Dell uses the data to solve common
problem, designs and markets the products.
For more information about installing and configuring Dell SupportAssist, see: http://www.dell.com/en-
us/work/learn/supportassist-servers-storage-networking.
Locating your system Service Tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code is found on the front of the system and Service Tag is found on the front of the system.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used
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