Administrator Guide

Issue Workaround
Mongo, Maria and Tomcat services are stopped after restarting the
Wyse Management Suite server.
Windows defender service deletes the Wyse Management Suite
related les. Check the defender service logs if any deleted les.
Retrieve the deleted les.
VC++ package takes 20 minutes to install. Ensure that the windows server is updated with the latest service
packs and updates.
Ensure that the Windows update is not in-progress while installing
the Wyse Management Suite.
ThinLinux agent upgrade from 2.0.24 to 2.2.11 is not working. ThinLinux devices with agent version 2.0.24 must be upgraded to
2.1.23 before upgrading to 2.2.11 since 2.0.24 agent does not install
the .tar les.
Agent upgrade from 3.0.7 to 3.2.13 fails on the Wyse 3040 thin
client with Thinlinux device.
Upgrade the agent to 3.0.10 version using package
wda3040_3.0.10-01_amd64.deb. This package is bundled in Wyse
Management Suite 1.2 installer and then upgrade to the latest WDA
3.2.13.
The threadx 6.x teradici devices fails to register to EMSDK after
resetting the factory settings.
Connect the zero client to the NTP server before connecting to the
end device, similar to using the DHCP option. You can also install a
certicate with valid start date. The date must fall before the
rmware date.
When Wyse Management Suite UI is installed with embedded
Maria, remote mongo and database server is provided as localhost
in remote mongo, then the HTTP 404 Not Found error is displayed.
Use local IP 127.0.0.1 or the server IP.
The image which is pulled by USB tool is not registered in Wyse
Management Suite server.
Modify the image version to .rsp le and register to Wyse
Management Suite.
Teradici server fails to sync, when IP address of the Wyse
Management Suite server is changed (EMSDK in the same server)
even after restarting the server.
Update the Teradici Server IP from the Portal > Administration >
Teradici > Edit server.
When importing the groups and devices using WDM default Groups
Types from the Import Tool, OS type is displayed twice.
Restart the import process from beginning.
When you select the Set up page after changing the Wyse
Management Suite server IP address, the Error:Error message is
displayed.
Restart the Wyse Management Suite services after changing the IP
address.
After Wyse Management Suite fresh installation with custom port
(well-known ports), not able to launch Web UI.
Dell recommends to use port 1024 or greater.
In ThinLinux version 2.0, Media validation failed error observed
when you try to downgrade from 2.0.25 test build to
2.0.22/2.0.14(5070/3040) released builds.
Install the latest version of Merlin above 3.7.7.
After merlin upgrade, boot les are not copied under /boot folder. Uninstall and install the latest version of merlin.
Unable to login to the Wyse Management Suite server when all the
accounts are locked and 2FA option is enabled.
Set the TwoStepVericationEnabled value to False (0) from the
table stratus.tenant present in the MariaDB.
SHA-256 is not found warning message is displayed on thin clients
running Windows Embedded Standard 7 operating system when
Wyse Device Agent upgrade App-policy fails.
You must install KB3033929.
After you upgrade ThinLinux 1.x to ThinLinux 2.1, a warning
message is displayed on the thin client when you click the Settings
button.
Close the Settings window before performing the image pull
operation. You can also click Unlock Prole and Relaunch button
to recover the Settings button.
Troubleshooting Wyse Management Suite 215