Administrator Guide

ManualsBrandsDell ManualsConverged InfrastructureWyse Management Suite

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Table Of Contents

Dell Wyse Management Suite Version 1.4 Administrator’s Guide
Introduction to Wyse Management Suite
- Editions
- What is new in this release?
Getting started with Wyse Management Suite
- Logging in to Wyse Management Suite on public cloud
  - Changing your password
  - Logging out
- Prerequisites to deploy Wyse Management Suite on the private cloud
- Functional areas of management console
- Configuring and managing thin clients
Wyse Management Suite dashboard
- View alerts
- View the list of events
- View the device status
- Change user preferences
- Access online help
- Change your password
- Log out
Managing groups and configurations
- Add a group
- Edit a group
- Remove a group
- Edit an unmanaged group
- Configure a global level policy
- Configure a group level policy
- Configure a device level policy
- Export group policies
- Import group policies
- Edit the ThinOS policy settings
  - ThinOS—Wizard mode
  - ThinOS—Advanced mode
- Edit the Windows Embedded Standard policy settings
- Edit the Linux policy settings
- Edit the ThinLinux policy settings
- Editing Teradici policy settings
- Edit the Wyse Software Thin Client policy settings
Managing devices
- Methods to register devices to Wyse Management Suite
  - Registering ThinOS devices by using Wyse Device Agent
  - Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
  - Registering Linux thin clients using Wyse Device Agent
  - Registering Wyse Embedded Standard Thin Clients to Wyse Management Suite by using Wyse Device Agent
  - Registering ThinLinux version 2.0 devices by using FTP INI method
  - Registering ThinLinux version 1.0 devices by using FTP INI method
  - Registering ThinOS devices by using the FTP INI method
  - Registering ThinLinux thin clients by using Wyse Device Agent
  - Registering devices by using DHCP option tags
  - Registering devices by using DNS SRV record
- Searching a device using filters
- Saving the current filter
- Querying the device status
- Locking the devices
- Restarting the devices
- Unregistering the devices
- Resetting to factory default settings
- Changing a group assignment
- Sending messages to devices
- Activating the devices
- Viewing device details
- Managing device summary
- Viewing system information
- Viewing device events
- Viewing installed applications
- Rename the thin client
- Configuring remote shadow connection
- Shutting down devices
- Tagging devices
- Device compliance status
- Pulling Windows Embedded Standard or ThinLinux image
- Upgrading ThinLinux 1.x to 2.1 and later versions
  - Prepare the ThinLinux 2.x image
  - Upgrade ThinLinux 1.x to 2.x
- Requesting a log file
- Troubleshooting your device
Apps and data
- Application policy
- Image policy
- Managing file repository
  - How to change wallpaper for all devices belonging to marketing group
Managing rules
- Editing a registration rule
- Creating unmanaged device auto assignment rules
- Editing unmanaged device auto assignment rule
- Disabling and deleting rule
- Saving the rule order
- Adding a rule for alert notification
- Editing an alert notification rule
Managing Jobs
- Searching a scheduled job by using filters
- Scheduling the image policy
- Scheduling an application policy
- Scheduling the device command job
Managing Events
- Searching an event or alert by using filters
Managing users
- Adding a new admin profile
- Editing an admin profile
- Deactivating an admin profile
- Deleting an admin profile
- Editing a user profile
- Importing the CSV file
Portal administration
- Adding the Active Directory server information
- Importing users to public cloud through active directory
- Alert classifications
- Creating an Application Programming Interface-API accounts
- Accessing file repository
- Configuring other settings
- Managing Teradici configurations
- Enabling Two-Factor authentication
- Generating reports
- Enabling multi-tenant accounts
- Enabling custom branding
- Managing license subscription
- Managing system setup
Configuring Wyse Easy Setup by using Wyse Management Suite
- Installing Wyse Easy Setup
- Deploying a Wyse Easy Setup configuration
Configuring Wyse Converter for PCs by using Wyse Management Suite
- Registering Wyse Software thin client to Wyse Management Suite
- Registering Wyse Software Thin Client to Wyse Management Suite by using Wyse Device Agent
- Registering devices by using DHCP option tags to Wyse Management Suite
- Registering Wyse Software thin clients by using DNS SRV record to Wyse Management Suite
- Configuring the Wyse Software thin client by using Wyse Management Suite
Teradici device management
- Discovering Teradici devices
- CIFS use case scenarios
Wyse Device Agent
Troubleshooting Wyse Management Suite
Installing or upgrading Wyse Device Agent
- Upgrading Wyse Device Agent using Wyse Management Suite application policy
- Installing Wyse Device Agent manually
- Installing or upgrading Wyse Device Agents on ThinLinux and Linux clients
Wyse Management Suite feature matrix
Supported thin clients on Wyse management Suite
Wireless profiles password editor
- Configuring windows wireless profile
- Configuring the Wireless Profiles Password Editor
- Limitations of Wireless Profiles Password Editor
Create and configure DHCP option tags
Create and configure DNS SRV records
Steps to change the host name to IP address

Troubleshooting Wyse Management Suite

Table 297. Troubleshooting

Issue Workaround

Email alert notications are not working. Congure the SMTP server from the Wyse Management Suite

server portal admin.

Wake on LAN is not working. Enable the local or remote le repository.

Unknown le type warning message is displayed when you double

click the Wyse Management Suite launch icon.

Check the security settings or UAC of the server. Ensure that all

the Windows is updated with all the patches.

Unable to pull the thin client log le when ThinLinux device is not

synchronized with NTP server.

Congure the device with a proper NTP server.

Error in syncing TC les alert message is displayed when you try

to sync the le repository.

Ensure everyone has full permission to local repository and no user

access message is displayed when you copy the image or

applications to the local repository.

File download such as wallpaper, certicates fails for ThinOS when

server is out of time sync.

Congure the device with proper NTP server.

ThinOS DHCP discovery fails when DNS SRV tags are available

with blank values.

Remove the empty DNS tags.

Apply to new devices does not work for ThinOS app policies during

registration.

Create a job to push the app policy.

After changing the hostname of the repository server, the

repository UI does not open through desktop shortcut. After

changing the hostname of the repository server, the certicate

changes and you get the certicate error while opening the

repository UI and self-signed certicate for CA validation also fails.

You must provide the updated hostname in the URL.

On Windows Embedded Standard devices, if the custom values are

not set, groups are not created when you select custom values as

group type. In the group structure, a level is missed.

Custom elds must have values before forming groups for Windows

Embedded Standard devices.

Sync time command fails on Windows Embedded Standard devices. No workaround available.

As part of RSP push, CU—Conrm User command always display

No user logged in error even when a valid user is logged in to the

thin client.

No workaround available.

The 404 error is displayed if the server is left ideal for 2 days. The server restarts due to Windows. Restart all the Wyse

Management Suite related services.

Wyse Management Suite server does not respond when the disk

space is less than 300 MB.

Increase the storage space, and restart the Wyse Management

Suite related services.

212 Troubleshooting Wyse Management Suite