Administrator Guide

Import process stops when importing view and

proles

Problem—While importing view and Windows-based proles, if you close and reopen the import tool, then the import process stops. The

import status screen displays a zero value.

Solution—Perform the Rollback operation on the View and WES Proles task screen, and start the import activity again—see Importing

view and Windows-based proles.

Switching SUSE Linux device from WDM to Wyse

Management Suite is unsuccessful

Problem—Switching the SUSE Linux Enterprise device from WDM to Wyse Management Suite is unsuccessful.

Solution—Ensure that the server URL, MQTT URL, and group token that is entered in the RSP package script are valid. Switch the

devices to Wyse Management Suite using the RSP package.

Teradici-based devices communicate with WDM and

Wyse Management Suite servers

Problem—After you switch the devices to Wyse Management Suite, Teradici-based devices communicate with both the Wyse Device

Manager and Wyse Management Suite servers.

Solution—Shut down the WDM server.

Troubleshooting