Install Guide

○ Ensure that the ports 443 and 1883 are open.
○ Check the internet connectivity, and if you can access the Wyse Management web application from the browser.
○ If automatic discover is enabled, check if DHCP or DNS SRV records are configured correctly. Also, check the server
URL and the group tokens.
○ Check if you can register the device manually.
○ Check if you are using self-signed or well known certificates.
NOTE: By default Wyse Management Suite installs self-signed certificates. CA validation must be disabled for
devices to communicate with the Wyse Management Suite server.
Error while sending commands to the device
Problem: Not able to send commands such as package update, reboot to device and so on.
Workaround:
● Ensure that the Dell WMS: MQTT broker service is running on the Wyse Management Suite server.
● Check if port 1883 is open.
● Ensure that the device is not shutdown or in sleep state before sending a command.
Troubleshooting Wyse Management Suite 31