Install Guide

Troubleshooting Wyse Management Suite

This section provides troubleshooting information for Wyse Management Suite.

Problems with accessing Wyse Management Suite web

console

● Problem: When you attempt to connect to the Wyse Management Suite console, authentication GUI is not displayed and an

HTTP Status 404 page is displayed.

Workaround: Stop and start the services in the following order:

1. Dell WMS: MariaDB

2. Dell WMS: memcached

3. Dell WMS: MongoDB

4. Dell WMS: MQTT broker service

5. Dell WMS: Tomcat Service

● Problem: When you attempt to connect to the Wyse Management Suite console, the authentication GUI is not displayed, and

the following error message is displayed:

This page can’t be displayed

Workaround: Restart the Dell WMS: Tomcat Service

● Problem: Wyse Management Suite Web Console does not respond, or the information on the web page is not displayed

correctly when using Internet Explorer.

Workaround:

○ Ensure that you are using the supported version of Internet Explorer.

○ Ensure that the Internet Explorer Enhanced Security is disabled.

○ Ensure that the compatibility view settings are disabled.

Registering devices with Wyse Management Suite

NOTE: For information on customer security environment, see Wyse Device Agent.

● Problem: Unable to register devices with Wyse Management Suite in public cloud

Workaround:

○ Ensure that ports 443 and 1883 are open.

○ Check your network connectivity, and access to the Wyse Management web application from the browser for public

cloud.

○ If Automatic Discovery is enabled, check if DHCP or DNS SVR records are configured correctly. Also, check the server

URL and the group tokens.

○ Check if you can register the device manually.

● Problem: Unable to register devices with Wyse Management Suite in private cloud.

Workaround:

30 Troubleshooting Wyse Management Suite