Administrator Guide

Issue Workaround
You cannot perform RAW imaging using RSP through Wyse
Management Suite.
To perform ThinLinux RAW imaging through Wyse Management
Suite:
1 Create an FTP location.
2 Copy the RAW image to the FTP location.
3 Copy the RAW image le again from the Wyse Management
Suite Repository.
4 Create a Standard App policy with RAW image by providing
the FTP location, user name, and password as install
parameters.
5 Schedule a policy job.
Wyse Management Suite server does not work after you install it
with the remote database option on the same server where
MongoDB is installed.
Delete the stratus database entry if present.
Wyse Management Suite server user interface does not load and
log in to the server after installing the server.
The server hostname might contain underscore (_). Change the
hostname without an underscore in it.
Wyse Device Agent registration fails after installing the server with
custom ports.
Provide http/https prex in the server eld from the agent.
Static IP is not preserved on the thin client after an image push
(Sysprep).
Assign a static IP to the thin client and restart the device.
Wyse Device Agent user interface shows Service not running or a
blank screen when an upgrade or downgrade is performed for
ThinLinux Wyse Device Agent.
Wait for few seconds until all the services are running.
Unable to import users with LDAPS conguration. On the Wyse Management Suite server side do the following:
1 Import the AD domain server root certicate into Java Key
Store manually by running the following command: <C:
\ProgramFiles\DELL\WMS\jdk1.8.0_152\jre\bin>keytool.exe>
-importcert -alias "WIN-O358EA52H8H" -keystore "<C:
\ProgramFiles\DELL\WMS\jdk1.8.0_152\jre\lib\security
\cacerts>" -storepass changeit -le "Root Certicate Path"
2 Restart Tomcat services.
In the Wyse Management Suite repository do the following:
1 Use the UI option to import the certicate to Java Keystore.
2 Restart Tomcat services.
Multi monitor option is not present for Wyse software thin client. Multi monitor feature is not supported on Wyse Converter for PCs.
Wyse Management Suite upgrade from 1.0 to 1.1 does not work
with external Mongo and embedded Maria database.
Upgrade directly to Wyse Management Suite 1.2.
Imaging through HTTP does not work. Ensure HTTP is enabled manually. From Wyse Management Suite
version 1.2 onwards, HTTP is disabled by default and admin must
enable from the Tomcat manually.
NOTE:
If the app download fails with https, try with http. Ensure the
rewall settings allows http port. The default port is 8080.
204 Troubleshooting Wyse Management Suite