Administrator Guide

Troubleshooting your device
To view and manage the troubleshooting information, do the following:
1 On the Device Details page, click Troubleshooting tab.
2 Click Request Screen Shot.
You can capture the screen shot of the thin client with or without the client permission. If you select the Require User Acceptance
check box then a message is displayed on the client. This option is applicable only for Windows Embedded Standard, Linux, and
ThinLinux devices.
3 Click Request Processes List, to view the list of the processes running on the thin client.
4 Click Request Services List, to view the list of the services running on the thin client.
5 Click Start Monitoring, to access the performance metric console.
On the Performance metric console, the following details are displayed:
• Average CPU last minute.
• Average memory usage last minute.
Managing devices 159