Administrator Guide

NOTE:
• Legacy on-premise gateway does not support the image pull operation. To use this feature, install the Wyse Management Suite
repository.
• BIOS pull is not supported for Dell manufactured Windows Embedded Standard devices.
• To use CA Validation for imaging, follow the below steps:
a Ensure that the Wyse Device Agent and Merlin must be updated to the latest version on the device.
b Install the certicates to the thin clients where the OS image pull or push operation has to be performed.
c Enable the CA Validation from Wyse Management Suite server. For local repository, enable the CA Validation option from the
setup page, and for Wyse Management Suite repository, enable the CA Validation option from the edit page.
NOTE: Do not install any certicates to the thin client, if you have already installed Well Known certicate
to the Wyse Management Suite server and Wyse Management Suite repository.
Requesting a log le
To request a device log from Windows Embedded Standard, ThinOS and ThinLinux devices, do the following:
1 Go to the Devices page, and click a particular device.
The device details are displayed.
2 Click the Device Log tab.
3 Click Request Log File.
4 After the log les are uploaded to the Wyse Management Suite server, click the Click here link, and download the logs.
Figure 10. Log le pull
NOTE
:
• The device must be enabled to pull the log le.
• The ThinOS device uploads the system logs.
• The Windows Embedded Standard uploads Wyse Device Agent logs and Windows Event viewer logs.
• Linux or ThinLinux uploads Wyse Device Agent logs and system logs.
• Linux or ThinLinux uploads the log le in .tar format, if you are extracting the les on Windows system then you require
7zip or any other equivalent le.
158 Managing devices